ATOT California Comcast Subscribers

[aplefka]

Okay, here's the deal. In the past 10 days, I have had a total of 5 chats with Comcast, 5 phone calls, 1 tech guy come out, and 1 tech guy scheduled to come out this Thursday. When I was on the phone tonight, the guy said I should tell all the information I told him to the tech guy so that he can better address the issue.

Here in Sacramento, during peak hours, the ping for playing games is horrible (I'm talking 180-220). Now those of you who are gonna say "That's still better than dialup, stop bitching" can suck my balls and leave the thread now. If I wanted dialup, I would pay 10 bucks a month, not 45. I'm not sure how widespread this issue is but when I mentioned how on rainy days the picture comes through grainy, he said that for some reason that seems to be a huge problem in Central and Northern California.

If you are a Comcast subscriber living in California, I would like you to do me a favor.

Pick a server, any server. Trace route the server at 6 PM and 9 PM tomorrow, and give me the server IP you traced, the time, the information from the trace route, and where you are located in California. If you don't know how to do a trace route, read directions below. If you are unable to perform a trace route, can you just tell me the ping that you get in Steam or Xfire or wherever your server list is, post the IP, time of day, and your location.

For those doing trace routes, I highly recommend just screenshotting the results then upping it to Pics and posting a link here. Thanks a lot.

Directions on how to do a trace route:
1. Go to the start menu, click on "Run"
2. Type 'cmd' in the box and hit enter
3. When the Command Prompt comes up, type in 'tracert' then put a space after and the IP address. Make sure to take the port number off the end. (Example: "C:\tracert 127.0.0.1")
4. Screenshot and upload to Pics then post in this thread.

Example of a post:
IP Address
Screenshot
11:00 PM
Sacramento, CA

I really appreciate this. I want to try to get as many people as I can to do this over the next couple of days, hopefully most by tomorrow, so I can show the guy the results. If the mods feel so inclined, a two-day sticky would be appreciated.

Don't let Comcast make you pay full price if you're not getting full service! Thanks for helping a fellow ATer out.

Edit: In addition to doing those two times or around them, if you could, try to do one trace route during non-peak hours. And also, non-Californians, feel free to submit your results. Tomorrow I will post a list of servers to ping if you do not have any games but still would like to help me out.

Edit 2: Server list
Sacramento Server - 24.10.67.204
SoCal Server - 8.3.5.102
San Jose Server - 66.151.138.31
San Francisco Server - 24.4.13.59
Sacramento Server - 64.94.101.51

There's a preliminary list of 5. Tried to cover both northern, central, and southern California. I was looking for the Irvine ones but couldn't find any. That's all for now as I'm late for class, but I'm still pinging over the 100 mark right now, and there's no way this is peak.

 

[KLin]

6pm to 9pm = highest usage. That's the reason for your high pings. quit yer bitchin'.

 

[aplefka]

Originally posted by: KLin
6pm to 9pm = highest usage. That's the reason for your high pings. quit yer bitchin'.

I understand this, that's exactly the point. But by 9 PM it should be starting to go down. I want a very peak time, and a downing peak time. If they don't have enough nodes or enough bandwidth allocated then they shouldn't be charging me for full service.

I expected you to show up and say that, as well as several other members who will more than likely make their presence known as well. Thanks a lot for being a prick, just like I counted on.

 

[bobcpg]

Originally posted by: KLin
6pm to 9pm = highest usage. That's the reason for your high pings. quit yer bitchin'.

NO, he has a right. Here in saint paul there are billboards that bragg that with comcast high speed internet you can game all day long.

i have comcast but live in saint paul, MN. If you want anything just ask

 

[aplefka]

Originally posted by: bobcpg

Originally posted by: KLin
6pm to 9pm = highest usage. That's the reason for your high pings. quit yer bitchin'.

NO, he has a right. Here in saint paul there are billboards that bragg that with comcast high speed internet you can game all day long.

i have comcast but live in saint paul, MN. If you want anything just ask

Actually it might be good to get a reading from somewhere that doesn't suffer from the same problems as us. Go for it if you feel so inclined. Thanks.

 

[aplefka]

Bedtime Bump.

Those of you who would like to bump this for me, it's greatly appreciated. And to those who participate, thanks a lot!

 

[SynthDude2001]

Originally posted by: aplefka
Bedtime Bump.

Those of you who would like to bump this for me, it's greatly appreciated. And to those who participate, thanks a lot!

I might bump it in the middle of the night if I remember to (since I'm generally on very very late), but I'm not sure how much good that'll do

 

[aplefka]

Originally posted by: SynthDude2001

Originally posted by: aplefka
Bedtime Bump.

Those of you who would like to bump this for me, it's greatly appreciated. And to those who participate, thanks a lot!

I might bump it in the middle of the night if I remember to (since I'm generally on very very late), but I'm not sure how much good that'll do

Go ahead and BBQ this sucker up if that's what it comes down to. As long as I get 5 people from California to do it, I guess I'll be happy, but 20 or so would be very nice.

 

[SynthDude2001]

Originally posted by: aplefka

Originally posted by: SynthDude2001

Originally posted by: aplefka
Bedtime Bump.

Those of you who would like to bump this for me, it's greatly appreciated. And to those who participate, thanks a lot!

I might bump it in the middle of the night if I remember to (since I'm generally on very very late), but I'm not sure how much good that'll do

Go ahead and BBQ this sucker up if that's what it comes down to. As long as I get 5 people from California to do it, I guess I'll be happy, but 20 or so would be very nice.

I'll think about it.

Although lately the night crew has mostly consisted of me (Texas), YOyo (Wisconsin I think?) and pyonir (Arizona), and we have our own nef threads

 

[imported_Hi]

i used to have comcast untill the bltches adelphia took it over

 

[Malak]

You know, I'm having problems lately with my ping. Checked my download/upload rates and they are half what they should be, upload was only 30k!

I'm in Washington though. I'm about ready to call them myself, it's hurting my gaming The only thing is, it's not even peak time, it's late at night!

 

[dakata24]

what kind of download/upload speeds are you getting during peak hours? do they differ from offpeak.

what kind of pings do you get offpeak?

 

[aplefka]

I'm going to ask that people do a third check even during nonpeak hours.

Usually around 12:30 is when it clears out for me, dakata24.

During peak hours I average around 160ms or so. Keep in mind though, I'm on the 6mb/768 plan, not the 4mb one.

During offpeak I get normal pings of 40-60.

 

[Actaeon]

Goodluck. I'm going to bed now, but I'll try to bump the thread when I wake up in about 5 hours. I live in FL, and not even on Comcast, so my information wouldn't be useful.

 

[aplefka]

Originally posted by: Actaeon
Goodluck. I'm going to bed now, but I'll try to bump the thread when I wake up in about 5 hours. I live in FL, and not even on Comcast, so my information wouldn't be useful.

Actually, it might be, but that'll be a study to conduct later on. For now I just want Comcast subscribers. If this continues to be an issue, I'll continue to gather information, including Comcast's competitors to show what I could be getting for less money. Thanks a lot Actaeon.

 

[dakata24]

been awhile since ive played any games, so im kinda interested in seeing how my ping times are.. ill subscribe to the thread. if someone can bump it tomorrow night, i will do a traceroute.

im just on the standard 4mbps/384kbps plan btw.

 

[aplefka]

Originally posted by: dakata24
been awhile since ive played any games, so im kinda interested in seeing how my ping times are.. ill subscribe to the thread. if someone can bump it tomorrow night, i will do a traceroute.

im just on the standard 4mbps/384kbps plan btw.

Most people in Sacramento are, so your's should compare just fine to theirs, unless of course there is a problem with all of the Sacramentan nodes in which case Comcast better fix them or refund my money.

 

[Malak]

Just tested my speed. 2.8mb down and 60k up. I haven't been past 3mbit for a very long time, I don't even know if they've upped it to 4mb yet up here.

 

[OverVolt]

where is the list of servers?

i will tracert them for you from balto md on a 4/384 comcast line.

 

[dakata24]

Originally posted by: malak
Just tested my speed. 2.8mb down and 60k up. I haven't been past 3mbit for a very long time, I don't even know if they've upped it to 4mb yet up here.

powercycle your modem and find out. most, if not all of the US should be upgraded.

 

[Actaeon]

Here's that morning bump. A tad bit later than I expected, but I overslept (Missed class & a test too ).

 

[aplefka]

Originally posted by: Actaeon
Here's that morning bump. A tad bit later than I expected, but I overslept (Missed class & a test too ).

haha me too. I'm gonna make it to about half of first period but I just had to sleep in an extra 15 minutes.

 

[dakata24]

Sacramento Server - 24.10.67.204
6:50pm -ish screenshot
6:50pm
from alameda, ca

pinged the above server,

minimum: 25ms, maximum: 72ms, average: 45ms

 

[aplefka]

Nighttime bump, thanks dkata24.

 

[Zim Hosein]

Originally posted by: aplefka
Nighttime bump, thanks dkata24.

One of RossMAN's Crew (It gets me laid)

You can get laid being part of RossMAN's crew, but you need help w/ Comcast aplefka?