ATIs Overheating With Catalyst 3.8 Drivers?

[Shagga]

Driver Heaven posted this today...

Terry Makedon and Chris Hook from ATI have posted a reply to statements made recently regarding problems with Cat 3.8 overheating and all sorts of other claims?

RESPONSE TO ALLEGED MONITOR FAILURE ISSUE:

We have spent a great deal of time trying to reproduce this problem and analyzing our driver code. There is nothing in our driver code that has changed since CAT 3.7 to CAT 3.8 that could possibly cause this behaviour. We believe that our drivers are not causing these alleged problems. We do not currently believe these stories are valid. We have already confirmed that of the nearly 100 OEM customer programs have asked for and received this driver, we have received no reports on any such problem from the OEMs. We have also run comprehensive QA tests on the driver before releasing it and have had no cases of failed monitors.

Since we announced CATALYST 3.8 on October 8th, we have recorded hundreds of thousands of downloads, and thus far there have been absolutely no reports whatsoever to ATI?s Customer Support department to report monitors failing.

TECHNICAL REBUTTAL OF MONITOR FAILURE ALLEGATIONS:

There have been many posts in the forums discussing this issue, it seems it is a common theory, picked up from one place and keep being circulated. One such theory suggests the following: ?Instead of reading the refresh rates from the PRIMARY display INF files, it is reading the SECONDARY display INF refresh rates.?

In XP and 2K, we don?t have access to monitor INF information in our driver component that manages display capability. We have never used this monitor information for any purpose. We rely on EDID data or user override information to determine monitor capability. Even though the OS may use the monitor information to expose high refresh rate based on monitor INF content, the driver always restricts the actual refresh rate going to the monitor based on EDID or the user override. In essence, the user may be able to select from OS controlled monitor page (in advanced property pages) a high refresh rate but internally driver will restrict the refresh rate going to the monitor based on EDID information or user override information. If user set the override information incorrectly then incompatible signals would be sent to the monitor. In 9x, we can access monitor INF information but due to issues with how OS maps the INF to a monitor, we had disabled reading the monitor INF via registry. Unless someone deliberately changes the registry setting for this in 9x, they would not run into any monitor INF related issues.

RESPONSE TO ALLEGED HARDWARE OVERHEATING ISSUE:

We have spent a great deal of time analyzing the temperatures due to the CATALYST 3.8 drivers. We do not under any circumstance see anything near a 10 degree Celsius increase in temperature (but we don?t overclock our test cards either). We do see a slight increase in temperature in certain cases (3Dmark2003 Nature Scene for example). However any temperature increase is well within our safety range. Investigation continues and we are trying to determine why this change in temperature exits. At this point we are reproducing individual driver packages with code being checked in and measuring the temperature. However nothing shows the alleged increase in temperature. One independent website (DriverHeaven.net) even tried to reproduce this issue, and found no measurable difference in temperature between CATALYST 3.7 and 3.8.

There you have it! 😉

 

[Genx87]

Yes we have already seen the company line ATI is touting. But that doesnt in anyway invalidate the problems people are seeing. If 1-2 people were making this up sure. But when there are 180 complaints in a single thread I think something is probably happening.

 

[1ManArmY]

Guess I will return to cat 3.8 after all the hub bub resides.

 

[Killrose]

Don't know about the monitor issue, but any talk of fans failing on non-XT cards is whoreshit. I could see a people having to lower their overclocks on their video cards because of extra heat caused by drivers making the video card maybe work harder thru the rendering process.

 

[chsh1ca]

Originally posted by: Genx87
Yes we have already seen the company line ATI is touting. But that doesnt in anyway invalidate the problems people are seeing. If 1-2 people were making this up sure. But when there are 180 complaints in a single thread I think something is probably happening.

180 complainers should have contact ATI tech support, and not started a thread on a discussion forum, if indeed they had a valid reason for doing so. That nobody has is very telling IMO.

 

[Ferocious]

Strange stuff ever since that Valve/ATI publish deal was announced.

Maybe the 3.8's were hacked before they were released? Perhaps by the HL2 code thief or comrade?

 

[Genx87]

180 complainers should have contact ATI tech support, and not started a thread on a discussion forum, if indeed they had a valid reason for doing so. That nobody has is very telling IMO.

Who said they didnt file something with tech support? ATI? That is a little naive believing the potential problem maker.
Do you think at this point ATI would admit something that could destroy peoples GPUs?

When Intel had the floating point bug and was touting the line of "Well it doesnt seem to affect anybody" while a lot of people were making noise there was indeed nothing going on?

 

[render]

monitor killer ?

 

[jiffylube1024]

I dunno, I'm heavily overclocking my card now with the 3.8's and it seems to be running fine. There might be an overheating problem with the 3.8's or it might just be cards failing like they would normally (I wonder how many of those 180 were pushing their cards hard in overclocks). I haven't seen any AT regulars have any fried cards yet, so until I see something substantial like that I'll remain cautious, but skeptical.

 

[Oalex]

The whole thing is bull.

A few newly registered guys started the whole thing, monitors do fail, nut not from the VGA.

I went trough most forum treads and saw only about 3 reports. Out of those 3 one was runnig a Nvidia.

I have 9800 Pro, heavilly over clocked with termo probe attached and there is no heat dif. between the 3.7 and 3.8.

Its crasy how such bull could spread aroud so fast🙁

 

[cockeyed]

I 'm running the 3.8's on a non-oc'd 9800np and have no problems. Using the touch test, I don't notice any difference in temp from the 3.7's; no monitor problems either. Personally, I like the 3.8's better than the 3.7's. The picture quality looks sharper and brighter with the 3.8's to me.