ATI troubleshoot overclocker says I have two vid cards installed

[Challenger]

Screenshot of whet O/C troublshooter tells me. I have also tried to uninstall the 8500 drivers through the Windows control panel but get an error message that tells me I can't uninstall old drivers. BTW my performance in some games and 3dMark aren't what I expect with my system and a 9800Pro. Any help would be appreciated

 

[theAnimal]

Does the 8500 show up in Device Manager? If it does uninstall it. Then uninstall the drivers for the 9800. Uninstall the control panel if installed. Boot into safe mode and delete all ATI files. Reboot and install drivers/control panel.

 

[Challenger]

It doesn't show up in the control panel. Which registery entries do I delete for the extra video cards? I used to know but it has been so long that I have forgotten

 

[rachaelsdad]

I am unclear what is actually being asked for. The 9800 will show up as two cards in the hardware properties. If one of these is the culprit showing as an 8500 then you do have a problem.

Go to www.driverheaven.net and download the DriverCleaner. Follow the steps there to delete all the ATI entries. When everything is deleted then reboot in VGA mode so you do not have any DX problems with loading the drivers for the 9800.

This should get rid of the problem. If not you can go to the registry and delete the ATI files under ATI do not just delete the wole file group. But the proggy from DH should do everything you need. If it still shows up then open the File floder in C and in 'View have it show hidden folders and delete the ATI inf. there.

 

[Challenger]

Originally posted by: rachaelsdad
I am unclear what is actually being asked for. The 9800 will show up as two cards in the hardware properties. If one of these is the culprit showing as an 8500 then you do have a problem.

Go to www.driverheaven.net and download the DriverCleaner. Follow the steps there to delete all the ATI entries. When everything is deleted then reboot in VGA mode so you do not have any DX problems with loading the drivers for the 9800.

This should get rid of the problem. If not you can go to the registry and delete the ATI files under ATI do not just delete the wole file group. But the proggy from DH should do everything you need. If it still shows up then open the File floder in C and in 'View have it show hidden folders and delete the ATI inf. there.

I understand that the 9800Pro shows up as two GPUs but if you look at the registery entries in the pic it shows what looks like four cards

 

[Challenger]

I understand that the 9800Pro shows up as two GPUs but if you look at the registery entries in the pic it shows what looks like four cards

Can anybody remind me which enties I shoukd edit out?

 

[Vortex22]

I don't know about the 8500 but I believe the 9800 (secondary) is for dual monitor setups.

 

[rachaelsdad]

If you have already tried the cabcleaner I would just go for the big guns hereJV16 tools/Reg Cleaner. The power tools has regcleaner and if you delete the ATI files and use this you will delete every ATI thing in the registry. I do not remember what specifically to delete so this is a shotgun approach but should work with driver cleaner.

 

[BOSS10L]

Originally posted by: Vortex22
I don't know about the 8500 but I believe the 9800 (secondary) is for dual monitor setups.

This I believe is the case. The 9800 Pro is dual monitor capable, so it would only make sense to show 2 instances of itself in the device manager.