man, i sent an 8500 to them once...their customer service was so bad it took literally about 3 months before they got it right, i was not happy
first they sent me a BAD one back
i rma'd it, they sent another bad one
rma: they sent it straight back, called, they claimed someone read something wrong and thought it was fixed
sent THAT back, finally got one that worked, after about 3 months, with no apology or anything, despite me having paid one price for a card that, by the time it worked, was worth significantly less than what i had paid for it at the time