At the helpdesk...my latest ticket...

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G

GtPrOjEcTX

Lifer
Jul 3, 2001
10,784
6
81
Detailed description:
021398 monitor not working right. powering off and on turns the light green, but turns amber.

Resolution:
computer wasn't turned on. turned computer on. solved issue.
 
rudeguy

rudeguy

Lifer
Dec 27, 2001
47,351
14
61
lol...whats that site that has a listing of these???

remember...the one with the airline mechanics
 
N

nater

Diamond Member
Jun 18, 2001
3,135
0
0
Originally posted by: GtPrOjEcTX
Remedy? I'm unfamiliar with that.
Click to expand...

Remedy is the program we use for our Tech Support tickets....all the tech jobs get called into a 1-800 number for all of the factories in the US, then they get assigned to our "queue"....I'm the queue admin and I take a look at all the tickets in Remedy, see if I can solve them...and if I can't I assign them out. Remedy just displays all the tickets, their priority level, contact info, etc.
 
G

GtPrOjEcTX

Lifer
Jul 3, 2001
10,784
6
81
Ah. Not that large of a need here. I'm the only helpdesk op here as I'm only supporting 1 hospital. The woman that called in is a Respiratory Therapist.

I we use a home-grown Lotus Notes system.
 
Freejack2

Freejack2

Diamond Member
Dec 31, 2000
7,751
8
91
The company I work for uses Goldmine and something else.
I don't know how many pathetic calls they've had but I remember a manager telling me a story that he had to drive like 200 miles to a customer only to find out they had accidentally turned the brightness all the way down. The tech support person had forgotten to have the customer check the brightness knob. Needless to say the manager was not happy about that.
 
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