AT&T not letting me cancel 5s order

[Mide]

So just as an FYI for anyone wanting to make a late order for the 5s through AT&T, about 2 weeks ago I put in an order thinking that my employer's discount would bypass the upgrade fee as well as the website saying it would ship in 1 week.

After completing the order I didn't get an exemption on the upgrade fee and I received a follow-up email stating that it was backordered until mid November.

Called up to try to cancel it so I could just order it through Apple direct since they would probably be faster, and AT&T denied the request stating that I would have to receive the phone then cancel? Some major BS if you ask me.

 

[Fardringle]

That would be a legitimate condition if the phone had already shipped (and if so, then no problem since you'd be getting the phone soon). If not, then I agree that it's BS.

 

[jacktesterson]

BS

Call again.

 

[bonkers325]

Tell them that if they don't cancel the order, you're going to dispute the charge.

 

[Mide]

Ha, got the same BS explanation the 2nd call but on the 3rd got yet another rep who canceled it immediately without even a super needed. Went onto Apple's site and ordered directly. What a mess AT&T is...