at&t internet sucks

[BoomerD]

The tubes are a bit slow tonight. I blame it on my wife who's in the other room playing spades online...and stealing my bandwidth...

I'm envious as hell of some of the speeds posted here, but not envious enough to give my business to Comcrap.

 

[Nohr]

AT&T DSL advertised at 6Mb/s down, 768Kb/s up. I've never gotten over 5-5.1Mb/s but it's not a big deal to me. It's been more reliable than Suddenlink cable internet which is my only alternative.

 

[DanTMWTMP]

AT&T Uverse..the 6mbit service. I pay about $122 for internet and basic TV programming (Everything in cable, except for the premium channels) with 2 HD receivers w/ DVR.

It's ok...I would've paid about $10 for Time Warner cable. TWC offers much faster internet, but UVERSE came with more TV channels, hd-dvr included, etc..

 

[dawp]

at&t dsl here 6.0

 

[theevilsharpie]

This is on a WiFi connection. Download speeds on my wired computer is between 20-25Mbps.

 

[Fritzo]

paying for 6mbit and getting 4.9 sigh. originally i was getting pretty close to 6mbit but it just keeps getting slower . should just get charter but its kinda expensive.

It sounds like your phone line actually sucks. If you're getting 4.9, you're probably on a 5200K profile, which is what they put you on if you're not close enough to the central office to get a strong enough signal.

Call ATT tech support and have them check your provisioned speed and your relative capacity. If your capacity is near 100%, see if they can put your circuit on "Interleave". This mode will increase latency a bit, but stabilize the circuit and possibly give you better performance.

 

[arch113]

AT&T DSL advertised at 6Mb/s down, 768Kb/s up. I've never gotten over 5-5.1Mb/s but it's not a big deal to me. It's been more reliable than Suddenlink cable internet which is my only alternative.

Actually its 3-6 meg down, so as long as you get at least 3 meg, you are getting the advertised prices.

 

[darkswordsman17]

OP, have you done any troubleshooting to make sure its the internet connection? And if so, have you contacted them and ask if they see anything on their end or have any recommendations for getting it back to where it was?

My beef with Cox cable internet is its not consistent, its all over the place. Of course, we can pull some pretty good speeds on speedtests, but have issues getting good quality streaming from a variety of websites. Download speeds are all over the place, sometimes pulling 35kb and sometimes pulling 1+MB.

 

[Demo24]

12mb DSL. windstream is actually part of ATT, but are a whole lot better!

 

[fralexandr]

It sounds like your phone line actually sucks. If you're getting 4.9, you're probably on a 5200K profile, which is what they put you on if you're not close enough to the central office to get a strong enough signal.

Call ATT tech support and have them check your provisioned speed and your relative capacity. If your capacity is near 100%, see if they can put your circuit on "Interleave". This mode will increase latency a bit, but stabilize the circuit and possibly give you better performance.

i think it is a problem fixable by interleaving, as i'm getting 40.9 downstream attenuation, but when i called tech support and asked if they could set up interleaving on the line, the guy essentially called me a noob and said i set up my router wrong... sigh he didn't even set up the line interleaving. I think this also might be why i sometimes get page will not load errors and have to refresh, and my modem has so many unrecoverable errors :S
Statistics
Collected for 18 days 0:15:06
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 7778 23 0 2:31:43
ATM Loss of Cell Delineation: 1287 2 0 7:31:25
DSL Link Retrains: 12 0 0 1 day 13:11:18
DSL Training Errors: 1 0 0 18 days 0:14:38
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 21 0 0 1 day 13:11:19
DSL Loss of Signal Failures: 21 0 0 1 day 13:11:19
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 21 0 0 1 day 13:11:19
DSL Cumulative Errored Seconds: 7175 42 0 0:04:41
DSL Severely Errored Seconds: 64 0 0 1 day 13:11:19
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 12629 44 0 0:04:41
ISP Connection Establishment: 6 6 6 3:59:21

also i can't seem to figure out how to format the columns on this D:, it looks so ugly like that. if someone could tell me how (and it's easy) that'd be nice, thanks.

 

[guyver01]

i think it is a problem fixable by interleaving, as i'm getting 40.9 downstream attenuation, but when i called tech support and asked if they could set up interleaving on the line, the guy essentially called me a noob and said i set up my router wrong... sigh he didn't even set up the line interleaving.

Sure... set up interleaving... then next week you'll complain you have super-massive high latency.

 

[fralexandr]

i know it'll increase my latency, but i didn't think it'd be super massive.... it'd just be nice if i didn't have to reload webpages as often.

 

[guyver01]

it'd just be nice if i didn't have to reload webpages as often.

what webpages are you going to that you have to constantly sit there and hit reload?

i mean, even on CNN.. its not like the page or the story changes every 3 seconds?

and even with a faster download speed... it wont make the webpage auto-refresh.

 

[fralexandr]

randomly a page will not load... and i hit refresh.... and it loads....

 

[Tsavo]

Qwest 7mb...I get 7mb.

 

[guyver01]

randomly a page will not load... and i hit refresh.... and it loads....

99.9% of the time, that has nothing to do with your speed..

its either:

(1) Poor proxy configuration
(2) DNS issue
(3) Web caching issue
(4) PC issue
(5) Router issue

 

[Kitazawa]

I have no choice in the matter. :'(

 

[fralexandr]

99.9% of the time, that has nothing to do with your speed..

its either:

(1) Poor proxy configuration
(2) DNS issue
(3) Web caching issue
(4) PC issue
(5) Router issue

i think its a DNS issue :S just too lazy to fix that

 

[Anonemous]

I have no choice in the matter. :'(

Is that with Uverse?

 

[tboo]

Im very happy with U-Verse. Im paying for 12mbs & thats about what I am getting.

 

[guyver01]

 

[911paramedic]

If it makes you feel any better I have a 5GB monthly cap, so it doesn't really matter what my download speeds are since I can only, for the most part, peruse text based websites.

I am in an area that doesn't have cable or dsl service, so it's satellite or air-card, and they both have the same cap.

 

[sourceninja]

I have ATT Uverse and anytime I've ran a test I've gotten very close to the 24meg I'm paying for. I have no complaints.

 

[Kitazawa]

Is that with Uverse?

yup. :thumbsdown:
complained and they said our comps probably have viruses. :\

 

[Fritzo]

paying for 6mbit and getting 4.9 sigh. originally i was getting pretty close to 6mbit but it just keeps getting slower . should just get charter but its kinda expensive.

edit:


i think it is a problem fixable by interleaving, as i'm getting 40.9 downstream attenuation, but when i called tech support and asked if they could set up interleaving on the line, the guy essentially called me a noob and said i set up my router wrong... sigh :\ he didn't even set up the line interleaving. I think this also might be why i sometimes get page will not load errors and have to refresh, and my modem has so many unrecoverable errors :S
Statistics
Collected for 18 days 0:15:06
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 7778 23 0 2:31:43
ATM Loss of Cell Delineation: 1287 2 0 7:31:25
DSL Link Retrains: 12 0 0 1 day 13:11:18
DSL Training Errors: 1 0 0 18 days 0:14:38
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 21 0 0 1 day 13:11:19
DSL Loss of Signal Failures: 21 0 0 1 day 13:11:19
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 21 0 0 1 day 13:11:19
DSL Cumulative Errored Seconds: 7175 42 0 0:04:41
DSL Severely Errored Seconds: 64 0 0 1 day 13:11:19
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 12629 44 0 0:04:41
ISP Connection Establishment: 6 6 6 3:59:21

also i can't seem to figure out how to format the columns on this D:, it looks so ugly like that. if someone could tell me how (and it's easy) that'd be nice, thanks.

None of that information is actually useful in this situation. You want to find your Signal Noise Margin (Might also be designated at dB, NMR, or SNR). It should be at least 10.0 or higher on both the upstream and downstream signal.

When calling support:

1. ask what speed profile you are set to.
2. Ask what relcaps (relative capaicty) your line is showing right now. This is the amount of signal they have to pump to you to keep the circuit alive. If it gets over 85% on the downstream, it may be unstable. If it's above 85% on the upstream, it's probably a wiring/install issue on your end.
3. Ask what your noise margins are. They should be above 10.0 (as stated above).

Setting the profile to Interleave is very easy for them to do unless your circuit is on a remote terminal. If I had your phone number and zip code I'd be able to tell you more about your circuit that would be helpful