With fiber or even DSL, it's very unlikely to be 'just you'. Unless the line to your house is damaged, it's almost certainly at least your neighborhood.
Problem is that a cable or trunk line being damaged 500 miles from you can take your service down. I was out for over an hour last week and it seems it was just a switch issue, no physical cable damage anywhere. They never say what kind of switch issue ... a bad card/component or some body goofed in coding something.