ASUS ROG STRIX RX 570 4GB VGA card - running "Too warm". New problem. (Sort of?)

[VirtualLarry]

I spent 4-5 hours over Skype, helping a friend re-build his PC that had a bad mobo.

It gives a single "boot beep", but doesn't have any display output, when connected to an HDMI input on a 1080P HDTV.

The red LED near the power connector is "breathing". I don't know if that signifies an error condition, or if it's just some sort of RGB-esque ambient lighting.

There is a 6+2 pin PCI-E power connector connected to it, from a Rosewill Valens 600W 80Plus Gold PSU (new to this build).

Backstory: I hooked up a cheap ebay 7-port USB3.0 hub ($13), that had come with its own +5V PSU / wall-wart. Even with the PC off, the video card was showing a solid red LED, when the USB hub's PSU was plugged into AC power. (BACKFEEDING INTO PC!)

I don't know if that damaged the video card or outputs.

Or maybe the PCI-E connector isn't making good contact, or is miss-aligned. Or maybe it's the TV it was connector to. Hard to say.

Edit: I believe that other than the lack of proper display output, it seems to behave OK. Upon power-on, it boot-beeps, then if I wait 20 sec, then press the ATX power-off button for 1sec, and wait another 4 seconds (measured), it turns off. (It has a fresh copy of Windows 10 on a 512GB SATA SSD.) So I think that it is even actually booting Windows 10, and shutting down OK too.

Edit: Note that the aforementioned ROG STRIX RX 570 card, WORKED in another, older rig, that was then replaced with this upgraded AMD Ryzen R3 1200 rig, 16GB GSkill RAM, and a Gigabyte AX370-Gaming ATX mobo.

 

[railven]

I'm only saying this because I almost dismantled my system trying to trouble shoot something similar.

My PC overheated (loop is down, fixing something, and I'm lazy :/ ), I knew why, so I reboot into BIOS to adjust fan profiles. I had NO VIDEO to my monitor. Of course because I knew it overheated, I went into freak out mode since 2-3 reboots, no video. Disconnected everything sans power+GPU (derp on this later) still no video.

Just about ready to dismantle it all when I realized I had my monitor AND television connected. Video was going to TV, which was off.

TL: DR;

Triple check the display connections.

 

[VirtualLarry]

Yeah, AFAIK, this RX 570 only has a single HDMI connection, and it was connected to a 1080P TV.

Have an HDMI-to-DVI cable available, will try using the DVI display output to HDMI on the TV, and then HDMI on the RX 570, to DVI-D input on an older monitor, when I get the chance to troubleshoot.

Edit: It might be as simple as the PCI-E slot misaligned due to mobo being mis-aligned, and not making good contact with the card in the chassis.

Edit: I was re-building a refurb PC this morning, and I had a similar issue, GTX 1050 3GB LP wouldn't be detected, not by BIOS, nor by Windows. Had to take it apart and re-seat the card quite a few times, before it finally started to work.

Edit: Or maybe, it could have been when I "Disabled" "Management" features, in the corp-oriented BIOS, and set defaults to "OS defaults (Win8)".

 

[railven]

Welps only other thing I can suggest, and don't take this the wrong because I still have to explain this to my mother, make sure the TV is set to the correct input. Haha. Good luck on the fix! Report back what it was!

 

[VirtualLarry]

You know, the person in question did seem to have some question maybe about how to select the TV's input. That could have been the problem entirely.

 

[naukkis]

I have had similar problems with AMD cards, sometimes they default to output which don't have monitor attached. Everything works but no picture as they output to wrong device. Try if you could switch output modes in Windows with win+p keys.

 

[RLGL]

Possibly a defective cable?

 

[VirtualLarry]

My friend had the HDMI cable plugged into the mobo output (with a CPU, not an APU), and not plugged into the card.

Edit: To be fair to my friend, I've done similar things when I'm in a hurry and not thinking so clearly.

 

[railven]

You and your friend should both betaken behind the shed and put out of your miseries. (I kid).

Glad it was something this simple. Now decide who owes who the beer.

 

[VirtualLarry]

Now my buddy is apparently complaining that the GPU is overheating, because it was getting to 50C.

Because I told him, that AT IDLE, that was slightly abnormal. Meaning, he might have a background coin-miner or something. Yes, he "goes to sites".

I've been trying to tell him since, that my point about it was subtle, and not intended to suggest that the card itself was overheating or in any sort of danger at that temp. (That's below the temp at which the fans even spin up. Yes, "That cool".)

Tried to explain to him that those GPUs could get to 65-75 playing a game, or maybe 85-90C mining. (Although, it can operate at those temps, I consider 90C too high personally.)

He's all concerned, because I once in the past told him that 65-70C was "too hot" for AMD. I was talking about (at that time) a quad-core FM1 APU, with a max specified operating temp of 72.5C. Which, in this particular case, had a fan that stopped, so the tiny Al stock AMD 65W heatsink was trying to cool passively, and it just wasn't designed for that. We put a ID Cooling AMD-compatible tower heatsink on, dropped temps nicely, like 45-50C under full load. (125W TDP heatsink, I think.)

 

[maddie]

Now my buddy is apparently complaining that the GPU is overheating, because it was getting to 50C.

Because I told him, that AT IDLE, that was slightly abnormal. Meaning, he might have a background coin-miner or something. Yes, he "goes to sites".

I've been trying to tell him since, that my point about it was subtle, and not intended to suggest that the card itself was overheating or in any sort of danger at that temp. (That's below the temp at which the fans even spin up. Yes, "That cool".)

Tried to explain to him that those GPUs could get to 65-75 playing a game, or maybe 85-90C mining. (Although, it can operate at those temps, I consider 90C too high personally.)

He's all concerned, because I once in the past told him that 65-70C was "too hot" for AMD. I was talking about (at that time) a quad-core FM1 APU, with a max specified operating temp of 72.5C. Which, in this particular case, had a fan that stopped, so the tiny Al stock AMD 65W heatsink was trying to cool passively, and it just wasn't designed for that. We put a ID Cooling AMD-compatible tower heatsink on, dropped temps nicely, like 45-50C under full load. (125W TDP heatsink, I think.)

This is why I dislike building for friends who know 'nothing' about PCs.

 

[VirtualLarry]

Assuming for a second, that this IS a malware-related infection, what is the best cause of action here?

Edit: He did have Avast on there, I think that it was. Probably got it included with a CCleaner update. He doesn't know how that A/V got on there.

He was using MSE for the longest time on Windows 7. I know that isn't the best A/V, but better than nothing. He's using Win10 now, and has MWB too.

Any ideas?

 

[Iron Woode]

for all you know he could have his Power Profile set to high performance instead of balanced.

I use GPU-Z for my GTX 1060 temps. My card idles at 50C.

 

[VirtualLarry]

for all you know he could have his Power Profile set to high performance instead of balanced.

I use GPU-Z for my GTX 1060 temps. My card idles at 50C.

That's interesting that your card has a fairly high idle temp too. Maybe the ROG STRIX RX 570 is just like that.

And I don't know how the CPU Power Profile would affect the GPU. Does it?

 

[Iron Woode]

That's interesting that your card has a fairly high idle temp too. Maybe the ROG STRIX RX 570 is just like that.

And I don't know how the CPU Power Profile would affect the GPU. Does it?

I have no idea if it could. I do know it can drive up cpu temps and thus make the case warmer.

My 1060 is now idling at 44C. It has been warm in my apt lately due to warm weather here. Temps are much better now due to a cold front that came in last night.

 

[railven]

I don't know anything about this specific card, but the recent Powercolor Devil 13 RX 580 I was using had zero fan idle profile. Idle temps were easily in the mid-40c. Took me a while to get use to it coming from water cooled low 20c idle temps.

 

[RLGL]

my 2070 is running at 40C. I used the utility from EVGA Precision X1 to set the fan profile. Otherwise it was running 60 to 65 C with no fan operation

 

[Face2Face]

I have the exact same RX 570. Mine gets up to 77c during game play. Well within spec.