Asus Rma, still do not have mobo back!

[crispy2010]

I was using the mobo that is in my sig. One day I say lets try the 15% Auto oc, it freezes and I have to shut off and try to reboot. All I would get is failed cpu test, cpu is fine.

I figure I need to rma the board, which asus is happy to do. I ship it out to them, today I get a email from them saying the socket was messed by me and I will have to pay to get it fixed. 40$.

Now the f'ing board ran fine for months, cpu socket was fine when I shipped. It would seem asus has found a way to make people pay!!

I asked the woman on the phone " How do I know your tech didnt f*** it up" she says "they dont put a cpu in socket".

Well then how the f*** do they test it??

Anyone else had this problem with Asus, rma? I will try to link the pic they sent me!

 

[imported_Imp]

Not sure about motherboards, but OCing anything voids the warranty, which is clearly stated in the manual and pretty much everywhere. The aforementioned attempt obviously caused damage. By the socket being messed up, they probably mean something other than the plugging in or pulling out function of the socket is broken. Also, pretty sure they try their best to not do free repair/replacements $$$ (i.e. be VERY vigilant about damage a used may have caused...).

 

[crispy2010]

Its their own OC setting, the board killed itself. And yes the damage they are speaking of is pluging and pulling!

I dont mind the 40$, but just say that there is a 40$ rma fee, dont lie to me and then make the process take that much longer!

 

[BlingBlingArsch]

the board has an auto oc function but the user are not allowed to use it since it could damage the board. asus is king of mobo makers.

 

[crispy2010]

Link to the pic they sent me. If the socket was the problem I would have fixed myself and saved the time the machine was down!

 

[DJMiX]

I rma a p4p800-e deluxe with a burnt chipset and had no problem with them.

they even sent it back by fedex express from CA -> NJ..

I let them know that the chipset was burnt, sent me another one free ofcourse I had to ship my out mine first.

 

[BlingBlingArsch]

Originally posted by: crispy2010
Link to the pic they sent me. If the socket was the problem I would have fixed myself and saved the time the machine was down!

whats that thing they marked on the picture?

 

[crispy2010]

Thats a 775 mobo the pins are on the mobo socket, not on cpu. They are really flimsy, so if they are touched in any way they bend to left or right, easily fixed. That is not what is wrong with the board, they are saying that so they can charge me!

 

[n7]

Yet another horror story about Asus RMAs.

I don't think i've ever heard of a good one yet.

Makes me feel all warm & fuzzy inside, since i know that if i ever have an issue with my A8R-MVP, i'm ******

 

[mb103051]

the 2 asus rma motherboards were taken care of no questions asked in my case.i had replacement boards in about 10 days.one board doa and the other one i bought used at a computer show and it had a burnt spot on the cpu socket.never registered and i did and 30 days later i put in for an rma.10 days later i had a brand new a8n sli board.sold it foe 80 dollars,paid 25 for it no garrantees.ive only heard good things about asus rma.maybe there tightening up the rules recently.my rma was 2 months ago.

 

[crispy2010]

Lest we not forget, the board they are replacing is a 250$ board!

I believe they just found a new way to say "hey this is your fault!"

 

[Ike0069]

Originally posted by: Imp
Not sure about motherboards, but OCing anything voids the warranty, which is clearly stated in the manual and pretty much everywhere.

Now that's just a retarded statement. Anything?? I've never seen a MB manual say that using their own OC'ing BIOS options will void the warranty. You can also run RAM at any speed you want as long as you do not exceed the VDimm spec for the sticks.

Why the hell would a MB company sell a MB with vast OC'ing options in BIOS, and expect you not to OC it? Even eVga lets you OC their VC's all you want and they will still honor the warranty as long as it's not physically damaged.

 

[sodcha0s]

Asus will never see another dime from me. I bought a cheap (~$50) Asus Socket A board once to put together a spare rig and the damned thing NEVER would post. I tried and tried to get ahold of them, once I finally did they said there was nothing I could do because I didn't have the serial number.... yeah, because I didn't have the #*&!ing box! No box=no serial number=screwd.

 

[imported_Imp]

Well I'll take back the "anything" and put in "most." Most have a "limited warranty." As you noted for memory, I know that corsair encourages tweaking as long as you don't break the 1.9v (???) mark. Some video card makers do let you like BFG I think. Also note that I said I wasn't sure about motherboards; you're right, they do and shoulld allow overclocking. They don't have to replace what you break (i.e. CPU, video, memory).

If that wasn't what was wrong with your board then that is pretty lame by Asus.

 

[crispy2010]

Still do not have my board back, I am very unsetteled with asus!

 

[Mesaeus]

I don't have a lot of experience with Asus RMA's, all I know is that I RMA'd a K8V board five weeks ago and still haven't heard a peep from Asus. Let's hope I hear from them sooner or later

 

[crispy2010]

Originally posted by: Mesaeus
I don't have a lot of experience with Asus RMA's, all I know is that I RMA'd a K8V board five weeks ago and still haven't heard a peep from Asus. Let's hope I hear from them sooner or later

It sucks, 250$ board, plus 40$ for damage that wasnt from me, and it will prob be obsolete when I get it back. :|

 

[openwheelformula1]

It's hard to believe their technician would lie to charge you because it's not in their best interest. Only if he finds that the board is mis-handled. Did you bench test your board before rma? Did you take a picture of the board including high resolution shots of the socket to be sure you didn't mess it up? Did you use anti-static wrist-band while handling the board? Motherboards are perhaps the easiest to break. Unlike CPUs, AMD and Intel will happily give you another one if you send them a bad CPU within warranty. You must be frustrated w/o a working motherboard, but complaining here ain't gonna make it better. Call them during off peak hours and calmly communicate with them. That's the only way you'll get your board back asap.

I've had to RMA two motherboards (both socket 478s), and I never had any problem. One of them was out of warranty btw and they still took it. I got my boards back between 2 to 3 weeks after I ship it. One time I forgot and left a 2.8 Northwood in it and they shipped it back to me as a courtesy (nicely wrapped as well).

To the guy above stating you didn't have a serial number because you didn't have the box: The serial number is on the board dude.

 

[crispy2010]

Originally posted by: openwheelformula1
It's hard to believe their technician would lie to charge you because it's not in their best interest. Only if he finds that the board is mis-handled. Did you bench test your board before rma? Did you take a picture of the board including high resolution shots of the socket to be sure you didn't mess it up? Did you use anti-static wrist-band while handling the board? Motherboards are perhaps the easiest to break. Unlike CPUs, AMD and Intel will happily give you another one if you send them a bad CPU within warranty. You must be frustrated w/o a working motherboard, but complaining here ain't gonna make it better. Call them during off peak hours and calmly communicate with them. That's the only way you'll get your board back asap.

I've had to RMA two motherboards (both socket 478s), and I never had any problem. One of them was out of warranty btw and they still took it. I got my boards back between 2 to 3 weeks after I ship it. One time I forgot and left a 2.8 Northwood in it and they shipped it back to me as a courtesy (nicely wrapped as well).

To the guy above stating you didn't have a serial number because you didn't have the box: The serial number is on the board dude.

The mobo was in the case and working for half a year before the auto oc made it die. Do I need a anti static wrist strap to use the pc?

I do not think the auto oc bent the pins on the mobo. I have bent these pins on other 775 boards and fixed them with out problem. I am sure the pins were not bent I put the plastic cover back on before I shipped. I would not have sat 2 weeks without this pc for bent pins.

And yes complaining here is going to help, mabye this has happened to other forum members, pluss it just makes me feel better! Sorry if you dislike me ranting on asus but I am going to do it anyways. If I dont get my mobo back this week I am going to post hate asus threads on every forum I can find. I think getting board back asap has been long past!

 

[Throwmeabone]

I have an ASUS RMA that I'm waiting on..hopefully I won't have problems, but I do think that their tech support is pretty shady.

 

[openwheelformula1]

So I guess you used the automatic OC option, and then the board "died". You kept getting "failed cpu test" which means the board was able to POST before you called for RMA. I also take it that you didn't bench test to see which part(s) is faulty.

My point was that you could've bent the pins on the board yourself without realizing it. After all you had to take it out of the case, package it and ship it. I don't believe your wire management is any good either. Any dangling wire could've messed up the pins on the socket. Whoever messed it's up it's your choice to go with Asus RMA, not store returns or e-tailer RMA. I think I've had to do 7 RMA ever since I started building rigs for everyone I know, and not a single problem because I take cautious care and test the parts.

 

[crispy2010]

Dude how would you know what my wire management looks like. I have 12 pc's in my house, all built by me, oh and my 8 year old son. Quit trolling, asshat!

 

[Peter]

Shipping LGA socket boards requires (!) placing a protective cover (a CPU dummy essentially) into the socket, exactly to avoid damage to the delicate LGA contacts.

If you didn't do that, then that'll be a case of inappropriate packaging - i.e. Your Fault Entirely.

The attitude you demonstrate here certainly didn't help your communication with ASUS either, I guess.

 

[crispy2010]

Come on, if you are gonna post in thread at least read the post!

 

[hardcandy2]

Originally posted by: crispy2010

Originally posted by: openwheelformula1
It's hard to believe their technician would lie to charge you because it's not in their best interest. Only if he finds that the board is mis-handled. Did you bench test your board before rma? Did you take a picture of the board including high resolution shots of the socket to be sure you didn't mess it up? Did you use anti-static wrist-band while handling the board? Motherboards are perhaps the easiest to break. Unlike CPUs, AMD and Intel will happily give you another one if you send them a bad CPU within warranty. You must be frustrated w/o a working motherboard, but complaining here ain't gonna make it better. Call them during off peak hours and calmly communicate with them. That's the only way you'll get your board back asap.

I've had to RMA two motherboards (both socket 478s), and I never had any problem. One of them was out of warranty btw and they still took it. I got my boards back between 2 to 3 weeks after I ship it. One time I forgot and left a 2.8 Northwood in it and they shipped it back to me as a courtesy (nicely wrapped as well).

To the guy above stating you didn't have a serial number because you didn't have the box: The serial number is on the board dude.

The mobo was in the case and working for half a year before the auto oc made it die. Do I need a anti static wrist strap to use the pc?

I do not think the auto oc bent the pins on the mobo. I have bent these pins on other 775 boards and fixed them with out problem. I am sure the pins were not bent I put the plastic cover back on before I shipped. I would not have sat 2 weeks without this pc for bent pins.

And yes complaining here is going to help, mabye this has happened to other forum members, pluss it just makes me feel better! Sorry if you dislike me ranting on asus but I am going to do it anyways. If I dont get my mobo back this week I am going to post hate asus threads on every forum I can find. I think getting board back asap has been long past!

If I were an Asus technician and I read this post on a forum site, I would take special care to put your board on the bottom back shelf, but then maybe they are not mean like I am. "Speak softly and carry a big stick" is still good advice. Call the customer service, go up the ladder and ask for a superviser and speak to them and see if you can work something out. Go for a run/walk and burn up some energy before you call.