ASUS RMA Site Up - With RMA Form

[bankster55]

http://service.asus.com/notice/Overview.aspx
Where is the serial on the deluxe - threw my box away - heh
None of the stickers on topside have AB AC or B1
White sticker on right edge has M1B

 

[Diogenes2]

Impressive..

A lot of people were poo-pooing Asus for not being proactive when this first broke..

Any other MOBO makers have an RMA process like this up and running yet ?

P.S.
With Intel paying the bill, this is the way it should work; no questions asked, no hassle ..

 

[bankster55]

well, i just called their hotline and the rep said it would be MAY before any mobo replacements would be shipped
He said you can start the RMA process now, will be contacted within a couple weeks but shipments is a whole dif deal

Just repeating what he said

 

[jenneth]

Impressive..

A lot of people were poo-pooing Asus for not being proactive when this first broke..

Any other MOBO makers have an RMA process like this up and running yet ?

P.S.
With Intel paying the bill, this is the way it should work; no questions asked, no hassle ..

MSI had their RMA site up a few days ago, still waiting for Gigabyte to do the same.

 

[Rhonen]

I just saw this on Anand's main page. Registered my board for replacement, I'm glad they're offering to ship the replacement board first with a credit card on record.

 

[bigi]

Can I get serial# w/out opening up my case?

 

[bankster55]

yeah its on the box flap

 

[Seven]

I don't know if I should replace with the retailer or ASUS.. Should I wait or fill out that form now?

 

[StriperMike]

I don't know if I should replace with the retailer or ASUS.. Should I wait or fill out that form now?

Same here. I bought mine from MC and received an email stating they would handle the return and notify when the new board comes in. That is a lot more convenient for me since it is close by and I dont have to worry about shipping anything back. I'm going to hold off with the Asus RMA site and go the MC route.

 

[Seven]

Same here. I bought mine from MC and received an email stating they would handle the return and notify when the new board comes in. That is a lot more convenient for me since it is close by and I dont have to worry about shipping anything back. I'm going to hold off with the Asus RMA site and go the MC route.

Yeah, bought the combo from MC also. I have received that email too, but not sure how fast they gonna get the it. I suppose it's gonna be a brand new exchange, so I am holding off also.

 

[jcniest5]

I will also be visiting MC when the boards are in. Plus, I will buy another board on the spot to use as a second machine. Then again maybe I should wait for Ivy Bridge to build the second machine.

 

[bankster55]

I got mine from superbiiz, not a word on their site about this

 

[Aristotelian]

I'm having difficulties finding the appropriate form or announcement on their German site. Anyone able to assist with this? Or, is this (for now) a "North American Customers Only" thing?

 

[bankster55]

yep, canada and US

 

[Diogenes2]

Yeah, bought the combo from MC also. I have received that email too, but not sure how fast they gonna get the it. I suppose it's gonna be a brand new exchange, so I am holding off also.

You also have the option to return for full refund. I received this in an email:

At this time, we do not have any replacement systems or motherboards to exchange (may take 8 weeks). You may keep the unit until we obtain a replacement. We will accept returns if you do not want to wait. If you purchased a board/processor bundle, you must return the complete bundle to receive a refund.

 

[Diogenes2]

I got mine from superbiiz, not a word on their site about this

Same here, but I'm not going to worry about dealing with them since it looks like Asus will handle the RMA directly.

 

[bankster55]

suprisingly, the contact rep on the free phone line was ready to take my info right there, no form. But I didnt have the ser. And he was in U.S. (Cal.?) and very friendly/sharp

Its kinda funny, there is no sw that can pick up the serial - its strictly sticker stuff. Since the boards wont be out till MAY, I'll worry about it later

 

[jim53]

MSI had their RMA site up a few days ago, still waiting for Gigabyte to do the same.

Gigabyte

 

[Doggiedog]

Same here. I bought mine from MC and received an email stating they would handle the return and notify when the new board comes in. That is a lot more convenient for me since it is close by and I dont have to worry about shipping anything back. I'm going to hold off with the Asus RMA site and go the MC route.

I hope they will let up trade up to Z68 if it's out by then.

 

[jenneth]

Gigabyte

Thanks for the link, but I don't think that form is intended for their U.S. customers, as U.S. isn't one of the countries listed (under Personal Contact Information).

 

[Anomaly1964]

Is this right?

Sabertooth P67 and Maximus IV Extreme:
Black – SATA 3Gb/s on Cougar Point Controller (SATA3G_3 – SATA3G_6)
Beige – SATA 6Gb/s on Cougar Point Controller (SATA6G_1 / SATA6G_2)
Grey – SATA 6Gb/s on Marvell Controller (SATA3G_3 – SATA3G_6)
Red – SATA 6Gb/s on Cougar Point (Left 2 - (SATA6G_1 / SATA6G_2) and Marvell Controller (Right 2)

I believe the gray are 3.0 as well arent they???

I believe the ratio is (4) 3.0 to (4) 6.0 Sata Ports...