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ASUS P8P67 Intermittent Recognizing of Speakers

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ensign_lee

Senior member
So here's the gist of my problem: When my speakers are plugged in, it seems like my motherboard is constantly recognizing, then unrecognizing my speakers. I'll get messages every second or so saying either "New audio device plugged in" or "Audio device unplugged".

Because of this (I assume?), I can't get any sound to play out of my speakers.

Computer is able to recognize a USB headseat/mic fine and I can hear sound out of it. Just stuff plugged into the little green jack in the back seems to be having this problem.

(May or may not be relevant) - Everything worked fine up until a few days ago (I've had the P8P67 for about 1.5 months) when suddenly my computer wouldn't recognize anything I said into my USB wireless headset. I still actually can't seem to use my headset to talk, but I can use it to hear things.

System Specs to help troubleshoot:
P8P67 Pro
i5-2500k
ATI Radeon 5870 x2 (running independently, not crossfired)
8GB G Skill Ripjaws X DDR3 1600 CL8
Rosewill 1000W power supply
Crucial C300 120GB SSD

I've been running my computer under pretty heavy load (GPU and CPU at about 100&#37😉 for the last few weeks. Could that have caused something in the board to short out?

I tried uninstalling, then re-installing the realtek audio drivers last night, but that didn't seem to help. Do you think this is more a software (drivers) problem or a hardware (actual motherboard) problem? Any ideas?
 
ensign_lee said:
So here's the gist of my problem: When my speakers are plugged in, it seems like my motherboard is constantly recognizing, then unrecognizing my speakers. I'll get messages every second or so saying either "New audio device plugged in" or "Audio device unplugged".

Because of this (I assume?), I can't get any sound to play out of my speakers.

Computer is able to recognize a USB headseat/mic fine and I can hear sound out of it. Just stuff plugged into the little green jack in the back seems to be having this problem.

(May or may not be relevant) - Everything worked fine up until a few days ago (I've had the P8P67 for about 1.5 months) when suddenly my computer wouldn't recognize anything I said into my USB wireless headset. I still actually can't seem to use my headset to talk, but I can use it to hear things.

System Specs to help troubleshoot:
P8P67 Pro
i5-2500k
ATI Radeon 5870 x2 (running independently, not crossfired)
8GB G Skill Ripjaws X DDR3 1600 CL8
Rosewill 1000W power supply
Crucial C300 120GB SSD

I've been running my computer under pretty heavy load (GPU and CPU at about 100&#37😉 for the last few weeks. Could that have caused something in the board to short out?

I tried uninstalling, then re-installing the realtek audio drivers last night, but that didn't seem to help. Do you think this is more a software (drivers) problem or a hardware (actual motherboard) problem? Any ideas?
Click to expand...

Hi,

Could be a number of causes to something like this. At the hardware level check there are no "broken" cables, these can be broken internally and a small movement will cause them to reconnect intermittently which would give the speaker plugin / unplugged messages.

With regards to the USB headphone/mic combo, is the microphone selected as the primary voice recording device in control panel>sound?

The audio jack on the motherboard for your speakers might also be making poor contact. Failing that, if using the correct drivers (those on the ASUS site for the motherboard are generally recommended), then you might have to RMA the motherboard.

-Raja
 
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Hey Raja,

Thanks for your help! Yes, the microphone is selected as the "primary communications device" . It actually went out on me in the middle of a conversation I was having with someone on googletalk. Just all of a sudden they couldn't hear what I was saying anymore. I thought a reboot would do the trick, but the problem persists... 🙁

I'll go and look at the hardware again tonight. What cables should I specifically be inspecting?
 
ensign_lee said:
I'll go and look at the hardware again tonight. What cables should I specifically be inspecting?
Click to expand...

The cables to your speaker. Do you have another set or some headphones you can use for a while to test? I've personally experienced both sides of the problem. Had a P35 motherboard that had the exact issue you are describing and the onboard sound was faulty. However, had a similar problem on another rig and it was a faulty cable going from the speaker to the computer.
 
The OP mentioned that the other person in his voice convo couldn't hear him, a faulty speaker wire wouldn't keep his microphone from working though.

If both the mic and the speakers are cutting in and out that would lead me to look at drivers first, then the onboard audio.

OP, do you have a discrete soundcard you can throw in for testing?
 
Oh the headache on onbaord sound cards... I never had good luck with them. I had the exact same issue with a ABit mobo, the speakers were fine, didnt have THIS issue with the other mobo, but had others... I don't count on them anymore, I just account for PCI sound cards for new builds.
 
Thanks for the help guys. I'll try again later tonight when I get home.

I was thinking, what would happen if the "HD Audio" (that's what it's labelled) cable from the case to the mobo came a little loose. Would that explain the intermittent recognize, then not recognize audio device symptoms I was experiencing?

Though now that I thinka bout it more, that *still* wouldn't explain why I can hear out of my USB headset, but can't talk through it. 🙁
 
ensign_lee said:
Though now that I thinka bout it more, that *still* wouldn't explain why I can hear out of my USB headset, but can't talk through it. 🙁
Click to expand...

Uh yeah, if you are using a USB headset, it has its own sound card in it so you aren't even going through onboard audio. At this point it is either a configuration/driver issue, or some other Windows software issue.
 
Update:

I figured out the whole "I can't talk out of my headset" problem. Turns out...I had the mute butotn pressed. >< I'm an idiot.

Regarding my speakers, no more intermittent recognition of my speakers. I uninstalled, then reinstalled the realtek HD Audio drivers from my original install CD and now.....

My computer won't recognize my speakers at all. I think I went backwards. ><

More info:

When I uninstalled the original audio drivers and plugged in the speakers, my computer still didn't recognize my speakers, but there was this low buzzing sound coming out of them. Once the audio drivers were reinstalled, said low buzzing sound DISAPPEARED. 😵

Ugh...Looks like things are pointing to a hardware issue? :/

Going to try and download the audio drivers from http://www.asus.com/Motherboards/Intel_Socket_1155/P8P67M_PRO/#download and see if this helps, though I doubt it, mostly since my computer still didn't recognize my speakers even when the audio drivers were uninstalled.

Perhaps the intermittent connection, then disconnection of my speakers yesterday was my onboard sound card in its death throes. 🙁
 
Oh, also, I tried using another audio device by plugging some traditional headphones into the audio jack on my computer. No go. Still not recognized. 🙁
 
LOL, this is interesting. Now i can't install the audio drivers from that link. Keeps saying error in installation.

Oh, and without those audio drivers installed at the moment, my windows device manager is now intermittently recognizing, then unrecognizing the speakers that are currently plugged into the audio jack. :/
 
Zap said:
Uh yeah, if you are using a USB headset, it has its own sound card in it so you aren't even going through onboard audio. At this point it is either a configuration/driver issue, or some other Windows software issue.
Click to expand...

What makes you think it's a software issue rather than a hardware issue?
 
ensign_lee said:
What makes you think it's a software issue rather than a hardware issue?
Click to expand...

If you were getting the same problem with the USB headset as with stuff plugged into the onboard audio. Apparently it was not the same problem.

BTW, have you tried unplugging your front panel audio from the motherboard? Possibility of a ground/short causing it to not detect.
 
Zap said:
If you were getting the same problem with the USB headset as with stuff plugged into the onboard audio. Apparently it was not the same problem.

BTW, have you tried unplugging your front panel audio from the motherboard? Possibility of a ground/short causing it to not detect.
Click to expand...

You can remove the front panel audio? Wait...just to make sure that we'r eon the same page, front panel audio = that small silver box on my mobo where I plug my audio jacks into?
 
Update, so I successfully installed the realtek audio drivers last ngiht. Here's a summary of the symptoms:

Without the drivers installed, I still get the intermittent, recognized, then not recognized problem, along with a low buzzing sound coming out of the speakers.

With them installed, my computer doesn't detect my speakers as an audio device AT ALL. Buzzing sound stops coming out of my speakers.

:/ What could this be indicative of?
 
Also, and this may be a dumb question, but my mobo at 42 celcius wouldn't cause this, would it? My CPU and graphics cards have tolerances well into 90 celcius, so I would assume not, but I know my mobo sometimes reaches 50 to 60 whenever it's delivering power to everything at full load.
 
ensign_lee said:
Also, and this may be a dumb question, but my mobo at 42 celcius wouldn't cause this, would it? My CPU and graphics cards have tolerances well into 90 celcius, so I would assume not, but I know my mobo sometimes reaches 50 to 60 whenever it's delivering power to everything at full load.
Click to expand...

No, that temp would not cause an issue.


What do you see in device manager for the onboard sound? Does the device report as functional??


-Raja
 
Raja@ASUS said:
No, that temp would not cause an issue.


What do you see in device manager for the onboard sound? Does the device report as functional??


-Raja
Click to expand...

Sorry for the late response. Had to come back home. Yes, in teh device manager, Realtek High Definition Audio reports as functional.

Guess it's my motherboard hardware then... QQ

Yay 4th Sandy Bridge rebuild.
 
ensign_lee said:
Sorry for the late response. Had to come back home. Yes, in teh device manager, Realtek High Definition Audio reports as functional.

Guess it's my motherboard hardware then... QQ

Yay 4th Sandy Bridge rebuild.
Click to expand...

Ok, stick in an RMA request and keep in touch - let me know if you have any problems along the way. Before that, if you have the time, might be worth trying a fresh install just in case something got screwed up with drivers (use the driver on the ASUS site from scratch).

-Raja
 
Update: put in fresh board. Speakers work again.

I wonder how the onboard sound magically died after 1.5 months of use. I would have figured that, like someone else said at the beginning of the thread, it would either be dead immediately or last for years?

{edited "sound card" to say "onboard sound" to alleviate any confusion based on post underneath this}
 
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Its not an onboard "card", its a 1/2" square realtek chip
That was a pretty quick RMA - who did it?
ASUS or dealer?
If ASUS which state was it mailed from (if you noticed)

You posted "yay 4th SB rebuild"
Are you saying you have had 4 mobo?

And if you are gonna be talking with anyone over any device be sure and do this:

4i0yug.jpg
 
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Newegg was kind enough to do an advanced RMA for me. Hooray.

And yes. This is fourth Sandy Bridge mobo.

1st: actually had the SATA chipset bug - P67 UD3
2nd: require higher voltages for same overclock as before - P67 UD3
3rd: Sound card died. >< , also had the double boot issue - ASUS P8P67 Pro
4td: ASUS P8P67 Pro...let's hope this is the last one!

One nice side effect, my double boot seems to have disappeared. Yay? Oh, and I know how to build computers now. lol.
 
Thnx for reply
Ah, newegg, of course
Increased voltage need was typical accross all brands with later bios
Double post is not "bad" mobo issue

FWIW:
The double post issue is easily stopped (In order of importance)
Spread spectrum Enabled (not auto - disabled)
Disable controllers not in use (JMicron Marvel, 1394 etc.)
Hot Plug set for all HDD, not for opticals
Power On by PCIe
PLL Overvoltage disabled
Set BCLK manually to exactly 100

If no happiness, second level
DIGI+ VRM Frequency to VRM Frequency Mode, 350 Khz
DIGI+ VRM Load-line Calibration to Medium (or lower)
DIGI+ VRM Phase Control to Medium (or lower)
DIGI+ VRM Duty Control to T. Probe
 
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