ASUS Motherboard Warrantee and RMA process

[Perryg114]

Does anyone know what the ASUS RMA process is and what the standard motherboard warrantee period is?

Perry

 

[NXIL]

Warranty: three years:

http://support.asus.com/repair...no=201&SLanguage=en-us

For RMA: boy, they do not make it easy, do they?

http://livesupport.asus.com/

Here we go, request RMA:

http://livesupport.asus.com/oapcs.html

RMA request form:

http://vip.asus.com/eservice/usa_rmaserv.aspx

On line tech support, to get RMA #?

http://vip.asus.com/eservice/techserv.aspx

HTH

NXIL

 

[Perryg114]

Thanks that was helpful.

Perry

 

[3NF]

I've RMAed ASUS boards before, most recently a P5B-Deluxe. Fill out the online RMA request and they will send you a # which is good for 30 days. I want to say that I received my board back within 4 weeks after mailing it, but I don't remember exactly. The process is pretty easy though.

 

[gba]

very, very cool.. Thanks.

 

[tcsenter]

I will be requesting an RMA myself for an ASUS board that has been in my closet since JAN 2007 - never opened. I finally got it out last week and its DOA. Had the warranty only been two years, I would be SOL because the board was manufactured November 2006.

Note to self: before stowing new hardware away possibly for one year or longer, make sure it works!

 

[looper]

3NF...

It took 4 weeks to get the MB back?
Was it repaired, or replaced under "W"?

I have a P5B-D there now...mailed it last Wed. (3 day mail)...

 

[3NF]

Originally posted by: looper
3NF...

It took 4 weeks to get the MB back?
Was it repaired, or replaced under "W"?

I have a P5B-D there now...mailed it last Wed. (3 day mail)...

The BIOS got corrupted on my board, because I tried to update it with the ASUS utility under x64 Vista - don't do that It failed in the middle of the update and I knew that if I tried to reboot, I'd be SOL. So I bought an eVGA board and RMAed the ASUS board once the new system was setup. It actually worked out well because it was an excuse to upgrade.

I'm assuming ASUS did a repair, not a full replacement, although I honestly don't know. I still have yet to take the board out of the box I really should do that soon so I can sell it on ebay and at least make a few bucks while I can.

Maybe it wasn't as long as 4 weeks, perhaps 3. Based on my emails, I received the RMA on 11/7, shipped it out a couple days after that and got the board in early December.

 

[Perryg114]

I just called the number and they gave me an RMA number and emailed me the instructions. I did have to have to do the online chat because I never got the email. Both were pretty painless.

I expect the boards are checked for problems and I expect if it is more than a bios problem that they just replace the board. I may be wrong but it would seem that if it is not something simple the labor involved would not be worth it. They may get enough volume that it is worth fixing them if they are set up to do it. I would also guess that they can't send you a board that won't work with older chips or you would have to get a new CPU.

I expect they know how many boards die under warrantee and have enough spares to cover it.

Perry

 

[looper]

So I bought an eVGA board and RMAed the ASUS board once the new system was setup. It actually worked out well because it was an excuse to upgrade.

Yup, I'm hoping they refuse to repair it....then I'm OK w/ the wife to get a new MB...

I'm really undecided which to get...
Cheapest way.... just get new "775" MB like the Asus P5Q-D, and use my current components listed in "Sig"...
Or, the Formula Maximus II MB or Striker II Extreme...more expensive...
Or, get really nuts, and get X58/CoreI7 920 cpu, new MB, and 6 gig DDR3...then need Vista 64 bit...now we're talking @ $1200. OUCH

PERRY... sorry to hijack the thread a bit.... 64 bits, actually...

 

[darkrisen2003]

word of advise. Write down your S\N from your board. On the asus forums youll be suprised to find out how many people get the same dammaged board back when doing rma's. Asus makes good stuff but stay away from nvidia chipsets with them. Trust me.

 

[looper]

darkrisen...

I have more d*** numbers written down from that MB... Plus, copies of everything...I actually still had the original P5B-D box to send it back in... Hope I hear from them fairly soon...it's been a week now....going crazy on my wife's crap laptop / plus can't play "COD WaW" w/ my son....darn...

Interesting comment of yours about Asus MB/nVidia chipset combo problems....I have been checking out the following Asus MB's:

*P45 chipset- P5Q-D, Formula II Maximus, P5Q3-D

*nVidia 790i/and Ultra- Striker II Extreme and Striker II NSE


*AND, if I get CRAZY (have been known to do that...):
Socket 1366:
*Rampage II Extreme...... OMG... (higher OC on memory here)
*P6T6 WS-Revolution..... OMG...(nVidia nForce 200)

 

[looper]

Perry...

I'll let you know as soon as I hear from Asus...it's been there about 4-5 days now...

 

[Puffnstuff]

Well I just got my striker II formula back today so it took them a month to send me a new replacement board. The cooling solution is secured better on this version than on my early one.

 

[looper]

Yesterday, I got the replacement P5B-D MB from Asus. It took about a month. It is the "revision 1.04g" version with different serial # as well. My RMA'd board was "revision 1.03g". I will install it over the next few days...hope it works. I really expected they would NOT replace the MB... so that was nice on their part.

So, I did not have to get new MB. Of course, instead, I got an EVGA GTX 280 and 4 gig(2x2gb) of G Skill ddr2 1100 memory...all coming I hope on Friday the 30th... also, 4 new Minebea 120x25 case fans and Sunbeam/Lian Li fan controller.... I AM PUMPED....kid in a candy store...don't tell my wife... YIKES...

 

[Sionara]

I bought a P5W-DH Deluxe when they were on the way out in June '08. I took my time getting all the pieces together for my build, and finally tried to power it up in August, but the board was DOA. I did the RMA thing, and got back a board that looked like it had been taken off the scrap pile. It was warped, had bulging caps, and the copper heatsinks were not even in contact with the chips, or missing (it had the same S/N, but it was positively not the same board). To top it all off, no Wi-Fi module was included! This was one of the main reasons I bought it. If I had known it was just a plug in, I would have snagged it off the board before it went.
So I talked to a guy @ ASUS second level to explain my deal, and he promised to send me a Fed-Ex label so I wouldn't have to pay to ship. After waiting 10 days, and several inquirys from me with no response , I went ahead and sent it @ my expense. I got back another board that was at least straight, but the copper heatsinks are still a mess, but the main thing is IT STILL DOESN'T HAVE A WI-FI MODULE!! I paid a premium for this feature.
I fired off another email, and got the standard response, call second tier tech...I put this on the back burner, but I guess I need to get it resolved...$184 invested; 0 use

 

[looper]

Sionara...

Sorry to hear that...

My replaced P5B-D/WiFi is fine.... I got it from them in about a month. Running great...see my specs...

 

[Sionara]

looper, did you RMA w/Wi-Fi still attached, or did you take it off before it went?

 

[looper]

Actually, I never used the antenna...so I forgot to send it in w/ the board...it's in a box somewhere, I think....or got thrown out w/ some comp parts I never used. The new MB came to me without the antenna.

 

[djnsmith7]

According to this link, the Fremont facility is now available, but when I requested an RMA last year, the CSR told me they stopped accepting RMA's in Fremont & everything was to be routed to Jeffersonville, IN.

It's too bad they changed the RMA location from Fremont to Jeffersonville. I'm not sure how they manage the Will Call in IN, but in Fremont, you could drop your board off in the morning & pick up your replacement that afternoon. Hard to believe that the service level went from same day turnaround to 30 days, but it was obviously an important business decision.

 

[Beanie46]

Well, I've heard, and experienced, ASUS RMA process and it works much better for motherboards than their video cards.

Here's what happened with an ASUS 3870 TOP video card that died on me.....

8 months into using it (NOT overclocked, completely stock....), started failing after it was powered up for about a minute or so....artifacts, green lines would appear, etc.

RMA it.....get it back.....plug it in and it does EXACTLY the same thing, only quicker this time. Dig out my emails and numbers I'd copied down prior to sending it in. Seems they just rebagged the card in a new anti-static bag, boxed it, and sent it back...S/N was the same on the card I received as what I sent in. NO REPAIRS apparently done.

RMA #2.....get kicked up to Level 2 tech support......send it in, get it back a couple of weeks later. Same S/N on card but obvious repair done, shoddy resoldering of a couple of parts on it (sorry, not technical enough to know what parts were "replaced")......but plug it in and it's DOA.

RMA #3....Level 3 Tech support. Guy asks how many times has it been RMA'd. Tell him twice so far. He says typical....first RMA for video cards, at least, is to plug it in and if it produces any video on firing up, box it and return it.

Finally did get a brand new replacement card after RMA #3 and it's still in use today, almost a year later. But I've now got an ASUS HD4850 that the ASUS Smart Doctor is screaming the VRM's or whatever are overheating and it needs to be looked at by service center......again, not OC'd, completely stock. Not looking foward to this new merry-go-round of RMA's again.

Love ASUS products.....hate their RMA/repair service!

 

[Puffnstuff]

Well I get to use their service again only this time it's for my d2x sound card. My mb went to the Freemont facility and they shipped me a new unit. I can only hope that they do the same for the sound card.

 

[exar333]

Keep in mind that the higher-end Asus boards fall-into their "premium" service that provides for a 1-year advance swap program. That's pretty nice.

 

[Puffnstuff]

Well that replacement s2f failed so I get to use their rma service once again. This makes the 3rd time this year that an asus rog mb has failed in my house. I have replaced it with the gigabyte mb in my sig in hopes that this will break the cycle.