• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Asus G50V Best Buy Exclusive laptop died

pontifex

pontifex

Lifer
I bought this laptop almost 3 years ago. Worked find until yesterday, was just browsing the web (Facebook) and downloading a game from steam and it just completely powered off and wouldn't power back on.

Removed power cord and tried to boot from battery. Nothing.
Removed battery and tried just power cord. Nothing
Removed both battery and power cord for about 5 minutes and also held power button for about 30 seconds. Nothing.

It's out of warranty and Asus says to take it somewhere for service.
I'm guessing it's either a failed internal power supply part or the motherboard or something like that because it doesn't even power on, no LEDs, nothing.

Normally when it's plugged in the quick (linux?) boot button lights up (forget what thats called because I never used it) even when powered off. Doesn't even do that.

I'm guessing this is not going to be cheap to fix, if it can even be fixed.

I don't know of any shops that specialize in laptop repair and Asus said to take it to Best Buy, as that is where I bought it from. Geek Squad is probably going to be way more expensive than a regular PC repair shop.

Anyone have a similar experience? What did you end up doing? If you got it repaired, how much was it?
 
I'd take it apart and take a look if you were local. There's most likely something broken in the power supply region.

Follow the circuitry from the battery and DC jack and figure out where they cross. The failure point should be there or after it, but not before. Grab a multimeter Nd check for continuity across leads, and so on. Who knows - there might even
Be something super obvious that stands out!

Best of luck.
 
slugg said:
I'd take it apart and take a look if you were local. There's most likely something broken in the power supply region.

Follow the circuitry from the battery and DC jack and figure out where they cross. The failure point should be there or after it, but not before. Grab a multimeter Nd check for continuity across leads, and so on. Who knows - there might even
Be something super obvious that stands out!

Best of luck.
Click to expand...

I opened the back panel but that only shows the GPU, memory, and HDs. Not really sure how to take apart the rest.
 
I took apart some 17 inch Asus a while back... it was an older machine. All I remember is that it took forever and there were a LOT of screws. I remember removing the keyboard to get anywhere, too.
 
I recommend reading/posting at forum.notebookreview.com for advice. I kind of remember there was a guide on how to open Asus notebook around when I needed to open it a while back.
 
took it to BB today and they thought it was the motherboard and quoted $300-800.

No way. I looked up the MB on ebay, not sure if they are the same ones, but they were running around $225 or so.

I was talking to a friend earlier and he mentioned his brother-in-law works on PCs and laptops and suggested I call him.

Dunno if it's worth it or not. It still worked really well before it died for being almost 3 years. Played most games I have albeit at lower settings and took a little while to load some stuff.

Trying to get a new one that is fairly decent is going to cost a good bit, so not sure what to do right now.

I tried to open it to get at the mb but couldn't figure out how to open it. I searched google but couldn't find anything that helped.
 
Just buy a cheapo laPtop with similar specs. Problem solved

If its 3 years old then similar specs should be $300 or so
 
alent1234 said:
Just buy a cheapo laPtop with similar specs. Problem solved

If its 3 years old then similar specs should be $300 or so
Click to expand...

used...I don't buy used or refurbished electronics. A) don't trust people and what they do with their stuff and B) been burned on refurb stuff before.
might as well just buy a new one that is better so that I can actually continue to use it for the reason I bought it.
 
ThatsABigOne said:
Did you look at the guide that I linked?
Click to expand...

yes, but haven't tried to take it apart again. nothing i can do once it's apart though so kind of pointless to try.

i took it apart just to look. didn't see anything out of the ordinary and it was a pain the take apart.
 
Last edited:
I've seen a failed power adapter or damaged cord cause that problem. The battery discharges and the power adapter can't supply the power so it doesn't do anything when you try to power it up. Here is what I usually do to diagnose this type of problem.

> Make sure all cords are plugged in firmly, especially AC to adapter.

> Look very closely at both cords and all connectors, AC and adapter to laptop. Look for any damage like animal bites and exposed wires. Also look for abnormal sheathing (looks like wires are loose under the sheathing). You might have a broken wire under the sheathing, especially the cord between the adapter and the laptop.

> Finally, order a new power adapter with AC cord. I always try to order genuine adapters from ebay. You can try one of the cheap knockoffs but they normally have poor QA and don't always fit well.

http://www.ebay.com/sch/i.html?_nkw...genuine&_osacat=0&_trksid=p3286.c0.m270.l1313
 
Lanyap said:
I've seen a failed power adapter or damaged cord cause that problem. The battery discharges and the power adapter can't supply the power so it doesn't do anything when you try to power it up. Here is what I usually do to diagnose this type of problem.

> Make sure all cords are plugged in firmly, especially AC to adapter.

> Look very closely at both cords and all connectors, AC and adapter to laptop. Look for any damage like animal bites and exposed wires. Also look for abnormal sheathing (looks like wires are loose under the sheathing). You might have a broken wire under the sheathing, especially the cord between the adapter and the laptop.

> Finally, order a new power adapter with AC cord. I always try to order genuine adapters from ebay. You can try one of the cheap knockoffs but they normally have poor QA and don't always fit well.

http://www.ebay.com/sch/i.html?_nkw...genuine&_osacat=0&_trksid=p3286.c0.m270.l1313
Click to expand...

When I took it to best buy they tried it with another adapter and it still didn't power on.
 
Hrm, if it isn't the power cord, unless you're handy with a soldering iron there is probably nothing you can do... what are you using the laptop for? Laptops are crazy cheap for A4/A6/A8/i3 class laptops
 
If you're not sure on what to do once you take it apart, I don't see why you'd need to do so. I'd say take it to your friend's brother, tell him what happened and go from there.

Also, posting on the notebookreview.com website isn't a bad idea as well.

But ultimately it sounds like it may be a more involved/costly process than you feel comfortable with to get it repaired - laptop prices are going down by (what seems like) the minute, you should be able to find a decent laptop that can run anything that your old system did + more for ~$500, and that might be a good long-term investment anyways. The only thing I might suggest would be to salvage the HDD and take your personal files and sell the bad boy on AT,Craigslist, whatever, that way you at least get something back.
 
pontifex said:
When I took it to best buy they tried it with another adapter and it still didn't power on.
Click to expand...

Well, that eliminates that as the problem. The power jack inside this laptop is soldered on the motherboard. I would say motherboard failure at this point. Get a new laptop and consider parting out your old one on ebay.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top