Asus customer support

[Shockwave]

These guys (and girls) get 2 thumbs up from me! Most impressed with the customer support, even if my faith in the product is dwindling

 

[Yossarian]

Well what did they do?

 

[iwearnosox]

Originally posted by: PipBoy
Well what did they do?

He told you where his thumbs were, don't press him on the gross details. :Q

 

[Yossarian]

:disgust:

I don't like that disgusted smiley, he looks more constipated than anything 🙁

 

[Joker81]

Originally posted by: iwearnosox

Originally posted by: PipBoy
Well what did they do?

He told you where his thumbs were, don't press him on the gross details. :Q

ROFL.


Another good one would be. They told him to hold his hands out and stick up his thumbs.

 

[opticalmace]

They're so-so.
It really pisses me off that they don't have a toll-free tech support number.
I had to RMA a video card, stupid thing started overheating and acting weird after only 6 months.

They fed me a bunch of BS before they would let me RMA it, too.

All-in-all I give them 2 thumbs down.

 

[Corporate Thug]

this is one of the few good experiances with asus tech support

 

[xSauronx]

my bro rma'd a dead mobo to them
they didnt give him any hassle, but it took 3 or 4 weeks to get it back....and $40 while under warranty

bleh

 

[iwearnosox]

They're not a real talkative bunch, hard to get any kind of reply from them. Like Sauron said they'll back it up as long as you pony the $40. Seems a bit steep to me..

 

[308nato]

What in the hell do they charge $40 for if it is under warranty ? Is their warranty pro-rated like car battery or what.

 

[Shockwave]

I RMA'd a board that was around a year old. Went smoothly, took a bit long to ship (2 weeks or so).
The replacement board cooked itself in a month. Called them, they said they'd match shipping back to me (IF I ship ground, they ship ground, If I ship next day air they do....) Sent them the old one last Tuesday, got my new one this Tuesday. 1 week TOTAL turn around time. The person I spoke to said to send to her attention. I was impressed to get a RMA in 5 business days!