AsRock z75 motherboard 5 beep error message still after replacement of CPU

[slidetrombone]

I was wondering if any of you had any recommendations as far as how to proceed. The story is this.

New build, using
AsRock z75 Pro3
Intel i5-3350p
pc-1600 DDR3 RAM.
500W PSU

Wouldn't post. Got 5 short beep error message, which corresponds to CPU error.

Have changed out video card, which works in another computer. Have put in known working ram with no resolution of problem.

So I thought it was the cpu, so I RMA'd that, and I'm still getting the same error message, and it still refuses to post

I've already cleared the CMOS, checked the power connections (including the CPU power supply), reseated the processor multiple times. There are no bent pins on the motherboard.

I'm thinking it might be the motherboard, but I thought I would ask here before I slowly RMA'd my entire computer piece by piece.

 

[Ketchup]

Welcome to the forums slidetrombone. That CPU requires BIOS P1.40 or later. If you board shipped with an earlier BIOS, that would explain your issues. You might find a computer shop nearby that can update the BIOS for you, or exchange the chip for something that worked with the initial BIOS. You can find the list here:

http://www.asrock.com/mb/Intel/Z75 Pro3/?cat=CPU

 

[Bubbaleone]

Ketchup79 is right on the money as a pre-programmed chip is by far the least expensive alternative (compared to taking to a shop, or buying a Celeron G530 for 50 bucks) although, if you're still under ASRock's warranty, for about the same price as a new chip, ship it to ASRock in California and have them flash it for you. Get on their tech support page, open a support ticket, and shoot them an email for the details. Here's a link for SysElectronics ebay store if you want to change the chip yourself. The guy that runs it is very good about immediately answering emails if you have any questions for him.

http://stores.ebay.com/SysElectroni...3&submit=Search&LH_TitleDesc=1&_sid=995003230

.

 

[slidetrombone]

Well that is not great news. I thought I had done my homework before this purchase, but I didn't consider that the bios wouldn't work. I'm going to see if I can't return the board, and switch to a different model.

Do you guys have any suggestions for a good alternative?

I really would like to stay under $100 if possible, but am open to up to $130. I would prefer to steer clear of AsRock after this experience, but I have had excellent experiences with Asus in the past and otherwise am very open.

Thank you so much for all of your help!

 

[Ketchup]

I wouldn't look at it as an Asrock failure. If you want to place blame, that would probably go to Intel, for releasing a chip (yours) a quarter after most of the other Ivy Bridges were released.

Edit: Removed, see my next post.

 

[Ketchup]

Scrap that, just found one:

GIGABYTE GA-Z77-HD4

http://www.newegg.com/Product/Produc...82E16813128580

You might want to check out the CPU support list on this page, but I am pretty sure you're covered from F1.

http://www.gigabyte.us/products/product-page.aspx?pid=4407#

 

[Ketchup]

Hello slidetrombone, have you decided what to do here?

 

[slidetrombone]

Okay follow up for anyone who has the same problem. I had purchased the board through amazon, and was able to box it back up and send it to them for a full refund.

I decided to get a

Gigabyte z77 DS3H

which worked perfectly on installation of all components and is working well right now.

Thank you so much for your help, I hope that this thread can be of use to anyone else who gets the same error message from this board using this type of processor.

 

[Ketchup]

Glad you go that all straightened out. What persuaded you to go with the p series chip? The lower power consumption?

 

[slidetrombone]

The reason I got the 3350p chip was that I don't plan on overclocking, I will always have a graphics card, and it seemed to be the best chip in my price point. Working great so far.