ASrock Support experiences

[Soulkeeper]

So I recently purchased an asrock motherboard.
The bios corrupted and the system was unbootable within 2hrs of owning it ...

After they shipped the bios chip via USPS I received an email claiming to be from USPS ...
It has one of those .exe viruses in it and claimed I needed to run it to correct my shipping address.
Apparently ASRock "support" systems are infected.

I ended up ordering a FT2232SPI Programmer to program chips myself, and received that before ASRock could send a bios chip from a 3hr drive away ...

I emailed ASRock 5 days ago asking what the maximum safe amperage for the fan headers was.
Still havn't gotten a response. Asus lists the max in their motherboard manual.
So here I am with a 0.8 amp fan, wondering if it'll fry the traces, guess I just have to try it.

These guys are failures

 

[Puppies04]

I guess this is the reason I see hardly any asrock mobo's stocked at my supplier, they occasionally carry the very top of the range boards but not much more

 

[mrjoltcola]

I had similar experience, they would reply to maybe 1 out of 3 emails, and the replies I did get were in broken English, surly, rushed and inaccurate.

I no longer buy them because of the support, and have found ASUS support much better (which is ironic since they are both under the same parent company). Obviously the business units are run differently.

Hard to beat the features on their boards at those price levels, and I wouldn't doubt that the actual boards come from the same factories, but the prices reflect the warranty and support.

 

[Soulkeeper]

Yeah, all their support pages on their website are in broken english.
A fluent proofreader must be hard to come by ...

 

[Diogenes2]

I'm always hearing praises for Asrock when it come to the pricing of their boards..

Might be a clue there somewhere...

 

[tulx]

I've contacted Asrock support only once. I was about to buy one of their motherboards and wanted to know its RAID capabilities. I asked if I could create two separate RAID 0 arrays with the built-in controler. After about 3 days I got a letter with detailed explanation that it is indeed possible AND they had actually build a system as I had described, with pictures of the BIOS configuration and step-by-step ilustration of what I need to do to creat the two RAIDs.
This was hands-down my best CS experience so far. I think very highly of Asrock and have had no reason to think otherwise.
I'm sorry you lads have had such bad experiences.

 

[bononos]

I had similar experience, they would reply to maybe 1 out of 3 emails, and the replies I did get were in broken English, surly, rushed and inaccurate.

I no longer buy them because of the support, and have found ASUS support much better (which is ironic since they are both under the same parent company). Obviously the business units are run differently.
...

Asrock as far as I know is a spinoff and not a business unit under Asus.

 

[Gillbot]

I've always had great experiences with Asrock support. Granted, their email answer time isn't the swiftest, but they always give me proper solutions.

 

[Smoblikat]

I had to RMA my board and i didnt even bother with ASrock, i had newegg warranty left so i went through them. They shipped first, and upgraded me to FREE next day air shipping.

 

[Taft12]

AsRock only provides 1 year of motherboard warranty coverage vs. 3 for Gigabyte and Asus. I didn't know this until after I bought my H67M-ITX, but I wish I knew it ahead of time.

I can't recommended AsRock under any circumstances.