Asrock B75 Pro3 no power off

[IBMJunkman]

Windows 7 64. Msconfig startup options all turned off. Startup folder is empty. When I shut down I get the blue cloud screen indicating Shutting Down. There is a flurry of HD activity then it stops. The PC never powers off. I have to power off by holding the power button. When I start up again Windows does not complain about a bad previous shutdown.

I remember this problem from the ‘old’ days. Not sure it it is a Windows setting, mobo jumper or a UEFI setting.

Help.

 

[VirtualLarry]

ATX soft-off support by software, on modern machines, is handled via ACPI.

Sounds like Windows 7 64-bit, doesn't have the right info about your mobo's ACPI capabilties, so it's just "shutting down" (Windows), but not "powering-off" (your mobo).

Is this is transplanted Windows installation, or was it freshly installed on this mobo? I would recommend a fresh install.

 

[IBMJunkman]

Yes, this OS appears to be transplanted from an Asus mobo. I have deleted everything I can find Asus and installed all the Asrock drivers, chipset stuff, etc.

 

[VirtualLarry]

Maybe use SysPrep?

 

[IBMJunkman]

I will check that out.

 

[IBMJunkman]

Ran SysPrep with the generalize and shutdown option. Had to force power off. On power on it looks like an install with ‘Setup is Installing Devices’ on screen. Been stuck at 49% for 2 hours.

Now what?

 

[VirtualLarry]

Sorry I didn't get back to you sooner.

Anyways, I don't use SysPrep very often, only, knowing that it can trigger device re-detection, was the reason that I suggested doing it.

Not sure why it's hung. Maybe the Windows Registry is corrupted? Or you have a bad device (driver)?

I'm a little sketched by the force power-off. Did you do that in the middle of an operation, or did it tell you to power off?

Edit: I had something similar happen to me. I swapped out an R7 260X 2GB video card, for a RX 560 2GB card. The hardware swap went fine, but I didn't get the POST display. (Happens, sometimes, don't know why.)

PC wouldn't immediately power-off when pushing the power button, so I assumed that POST had hung. (It is overclocked, a tad.)

So I forced power-off, flipped the switch on the back of the PSU, flipped it back, powered on. Turns out, I was using the wrong HDMI cable for that input on my TV. (I have several identical-looking cables.)

So, it appeared to work, when I got into Windows, but when I went to install the newest drivers (18.10.1), it gave an error, almost immediately.

So I had to reboot, choose "clean install", which then un-installed, rebooted, and then installed the newest drivers.

I don't know if the issue was something to do with my forced power-off earlier, if it had corrupted or possibly only half-configured the registry for the device, or what.

It's working now, but I wonder if there's registry issues with your config.

 

[IBMJunkman]

I forced the power off because the PC would not power off. I watched the HD activity light and when it stops blinking I push the power button.

It is a lost cause. Power on tries to start the setup process and gives an error. Booted from install CD and selected the upgrade over current install. That gives me an error saying previous startup failed and it won’t install.

So I will have to pick the install clean. Means I lose the SQL setup, Visual Studio, Office, etc. No problem since this was a 2nd system running an image of my production system.

At least the new install will find the right ACPI drivers.

 

[VirtualLarry]

Sorry if my suggestion made your situation worse.

In the future, consider, if you're moving between platforms, or chipsets (moving from one older Intel chipset to a slightly newer one excepted, generally), consider doing a fresh install of Windows. There's some platform-specific stuff (as you found out), that's more than just drivers.

In the future, I wonder if Uninstalling the "ACPI x64 PC" device node in Device Manager would trigger a complete re-enumeration and detection of the rest of the PC's hardware, along with proper ACPI support for that particular mobo.

That would have been my other suggestion.

Of course, that might leave you dead in the water too.

 

[IBMJunkman]

Installed Windows as a new copy so it just renamed the old Windows folder. 125+ updates. Installed the drivers. All is working fine. It even authenticated.

Now to figure out what to do with this. Cooler Master HAF XB ATX, Asrock mobo, Intel I5, 8 gig ram, SSD drive.

My main machine is a tower. I use an Intel NUC as my music server.