good advice. someone has to hold the repair place accountable. a lawyer would be good, too. maybe you could call your local news station and make a report out of it. one station in my area has a segment called "on your side", they do investigative stuff for consumers to expose businesses.
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Arghh!! The repair tech just destroyed my TV!
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good advice. someone has to hold the repair place accountable. a lawyer would be good, too. maybe you could call your local news station and make a report out of it. one station in my area has a segment called "on your side", they do investigative stuff for consumers to expose businesses.
The one in Paramus, NJ.
Again, its not really the fault of the retailer since I haven't even called them for it. I called Panasonic and they told me to use one of their authorized service companies.
Also, the TV has been great thus far. The only issues were the dead pixels which I didn't mind that much and the components which for some reason died all of a sudden. The tech company I used ,Nu-Sonic Radio, is the place I blame for this fiasco.
They still haven't called me back yet.
Again, its not really the fault of the retailer since I haven't even called them for it. I called Panasonic and they told me to use one of their authorized service companies.
Also, the TV has been great thus far. The only issues were the dead pixels which I didn't mind that much and the components which for some reason died all of a sudden. The tech company I used ,Nu-Sonic Radio, is the place I blame for this fiasco.
They still haven't called me back yet.
It's apparent to me that Japanese brand products have deteriorated in quality in recent years. My Nikon digicam died for no reason (I didn't even use it that much) after 1yr warranty and they asked for $145 to repair it. So I just bought a new one. Also my Onkyo receiver Tx-RS601 (2 month old) stopped responding this weekend. I had to unplug it for it to work again. My 6yr old Harman kardon never had a single problem or glitch. I just hope this one can last 4-5 yrs.
I thought my penance for having bought a Sony was it breaking within 2 years and being SOL for $3000. :|
I've cleared my house out of almost all Sony products except an old 27" TV, deteriorating boom box, original PS2 which I've used like 6 times and a corded phone.
A lot of my new stuff is Panasonic like my cordless phones, shaver, DVD player, TV, etc.
brigden
Diamond Member
I've sworn not to buy any new technology until it's had a least five years to properly mature in the consumer market.
It's amusing to me that you all dump on Sony, but I always buy Sony products and I've never had a single issue. I've owned other manufacturer's products, and many have crapped out, including Panasonic. We've got two Sony TVs with a combined age of over thirty years. Still going strong - still crystal clear.
It's amusing to me that you all dump on Sony, but I always buy Sony products and I've never had a single issue. I've owned other manufacturer's products, and many have crapped out, including Panasonic. We've got two Sony TVs with a combined age of over thirty years. Still going strong - still crystal clear.
Well, have you bought any Sony TVs within the last 5 years? Have you noticed they are not made in Japan anymore? Have you ever tried using their customer service?
Its one thing for a product to fail but to not support your customers is wrong. Sony treated me like sh!t even though I bought their top of the line TV and it failed because of a QC problem that was well documented on the web. If you read reviews of Sony's DVD players, in particular the S550D but also the S330D/S550D/S560D, you will notice huge amounts of problems with them. I had an S560D which cost me $600 and my bro in law had an S330D and they both failed just like what was documented on the web. Sony's response was to deny anything was wrong. Their CS is completely useless and unhelpful. Another example of their uncooperative CS was with their new GWIII. These people had to go through hoops just to find someone who would help them despite Sony's denials anything was wrong.
I know companies are in business to make money and I know Sony is not the only company to have problems with their products. I also know dealing with customers with problems can be a drain on them financially but when a company systematically denies issues with their products, is uncooperative and unhelpful, I think it will hurt them in the long run because they will lose customers and I don't think they will stay in business. Just looking at Sony now, you can see why their businesses (except PS2) have stunk the last few years.
I for one would like to see how Panasonic resolves my problem. This will go a long way in seeing if they will get repeat business from me. So far they have been responsive. Now I'm just waiting for the follow through.
Its one thing for a product to fail but to not support your customers is wrong. Sony treated me like sh!t even though I bought their top of the line TV and it failed because of a QC problem that was well documented on the web. If you read reviews of Sony's DVD players, in particular the S550D but also the S330D/S550D/S560D, you will notice huge amounts of problems with them. I had an S560D which cost me $600 and my bro in law had an S330D and they both failed just like what was documented on the web. Sony's response was to deny anything was wrong. Their CS is completely useless and unhelpful. Another example of their uncooperative CS was with their new GWIII. These people had to go through hoops just to find someone who would help them despite Sony's denials anything was wrong.
I know companies are in business to make money and I know Sony is not the only company to have problems with their products. I also know dealing with customers with problems can be a drain on them financially but when a company systematically denies issues with their products, is uncooperative and unhelpful, I think it will hurt them in the long run because they will lose customers and I don't think they will stay in business. Just looking at Sony now, you can see why their businesses (except PS2) have stunk the last few years.
I for one would like to see how Panasonic resolves my problem. This will go a long way in seeing if they will get repeat business from me. So far they have been responsive. Now I'm just waiting for the follow through.
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