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Argh.... users suck!

I'd say it's time to send out an email:

Dear dumbass users,

if you forgot your password, CLICK THE FVCKING LINK ON THE PAGE TO RESET IT.

Sincerely,
Notfred
 
Depends. How long is the delay between the time they attempt to reset it and the time that they can actually use the new password?

I've seen sites where the delay is a couple of days (banks). You think you can use the new password, but fail a few times, and then their software kicks in and disables your account. Only thing you can do is to call in and get your account reactivated and a second new password. Heck this even happened to me once with Anandtech when I had to wait ~1.5 days after a password reset (I changed email address and password at the same time. Since my old email address was discontinued, they wouldn't let me log-in or email a new password to my new address).

If the delay is longer than the amount of time it takes the user to type in the new password (2-3 seconds max), then you've got a problem. When that happens, you will get tons of calls.
 
Originally posted by: FoBoT
you need to change "you can reset it here" to GIANT flashing RED text
Click to expand...

Make sure you put little police light animated gifs on either end of it, too.
 
I hear you - If I ever volunteer for a job where I have to do direct user support again, somebody please shoot me.

I want to put a short IQ test on our account application page and automatically disqualify people that can't pass it 😛
The really scary bit is that my site is for astrodynamics data - if you can't understand simple login instruction, how the hell are you doing astrodynamics??
 
Originally posted by: dullard
Depends. How long is the delay between the time they attempt to reset it and the time that they can actually use the new password?
Click to expand...

As long as it takes an email to get from the websrever to thier mailbox, plus a few nanoseconds to generate a random 8 character string to use as a new password.
 
Originally posted by: notfred
As long as it takes an email to get from the websrever to thier mailbox, plus a few nanoseconds to generate a random 8 character string to use as a new password.
Click to expand...
So if for some reason the email is delayed (I've seen 2-4 day email delays when there are server problems), you will get a call. The delay could be on your end or theirs. We tend to assume email is instantaneous, but so many times it isn't.
 
Originally posted by: dullard
Originally posted by: notfred
As long as it takes an email to get from the websrever to thier mailbox, plus a few nanoseconds to generate a random 8 character string to use as a new password.
Click to expand...
So if for some reason the email is delayed (I've seen 2-4 day email delays when there are server problems), you will get a call. The delay could be on your end or theirs. We tend to assume email is instantaneous, but so many times it isn't.
Click to expand...

It'd be excusable if that was the case, but the people who are calling typically never even clicked the "reset" link.
 
Some people prefer to do everything on the phone and don't trust computers with their information. Your job is to provide support, not judge them...
 
Actually, I just got a winner. My site uses automatic redirects, which some systems don't support. So if you have one of those systems that doesn't work, you'll see something like this:

If you see this, your system does not support automatic redirects. Click here to continue
Click to expand...

"Click here to continue" is a link, obviously.

So I just got an email saying - "I got this page when I logged in - what do I do?"

how about clicking where it says Click here to continue!?!?

FWIW, the guy is from the UK, and appears to have a good command of english :roll:
 
Originally posted by: aswedc
Some people prefer to do everything on the phone and don't trust computers with their information. Your job is to provide support, not judge them...
Click to expand...

My job is to write web applications, I shouldn't have to do phone support, too.
 
Originally posted by: notfred
Originally posted by: aswedc
Some people prefer to do everything on the phone and don't trust computers with their information. Your job is to provide support, not judge them...
Click to expand...

My job is to write web applications, I shouldn't have to do phone support, too.
Click to expand...

Forward them to tech support , or, tell them they have the wrong number and that you cannot help them.
 
Originally posted by: Armitage
Actually, I just got a winner. My site uses automatic redirects, which some systems don't support. So if you have one of those systems that doesn't work, you'll see something like this:

If you see this, your system does not support automatic redirects. Click here to continue
Click to expand...

"Click here to continue" is a link, obviously.

So I just got an email saying - "I got this page when I logged in - what do I do?"

how about clicking where it says Click here to continue!?!?

FWIW, the guy is from the UK, and appears to have a good command of english :roll:
Click to expand...

Are you implying there's something wrong with the British? :roll:
 
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