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Apple won't replace my sleep button

S

suklee

Diamond Member
Went down to my local Apple store the other day and the genius wouldn't accept my iPhone 5 for the sleep button replacement program. Claims my corner is so dented that they can't put the screen back on after taking it off.

Here is the corner that has the most damage.

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The button replacement page says iPhone 5 must be in good working order (which my phone is) but I also understand that a massive dent could cause problems. Question is: is my dent a legit reason for turning me away?
 
Sounds like they gave a good reason.

You could always try again another day and see if you can get a different employee. Else, replace it yourself.
 
Agreed. If they aren't certain they can reattach the screen correctly and it's going to cost you or them more, they made the right choice here.
 
Yeah, lesson learned! Gonna wrap up my iPhone 6 🙂

Thanks guys, will take it down to a 3rd party shop and see if they can fix it. Both my camera lens have built up severe dust too so it wouldn't hurt to get that cleaned up as well.
 
I recommend the Belkin Grip Candy Sheer. It's slim and TPU material has just the right amount of protection for me while being easy to get out of my pocket (I can't stand soft gel cases). Most of the colors suck though. I got the black/green one.
 
Got the sleep button fixed at a 3rd party shop, they took my phone apart and soldered a spot, I guess something was disconnected or lose. They also cleaned both of my camera lens a bit, but the rear (main) camera still has a small purple dot when taking photos. Guy said it's sort of like a dead pixel in the CMOS sensor because I've dropped it too many times.

They didn't have any problems putting the screen back on, and now it's time to wait for iPhone 6...
 
Apple runs some kind of internal-to-Apple screen calibration software after they do work involving a screen replacement. I would wager they were implying that in addition to being difficult to replace, potentially, that if it failed that calibration they'd have to do a more significant replacement.

I think the approach you took was the way to go 🙂
 
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