Apple tech support for my iphone...wow!

[HeXploiT]

So my iphone went dead and I went to the apple website to request tech support. Apple VERY quickly sent me a box via fedex to ship it to them. They must have shipped it the fastest way possible through fedex and it was delivered to my house before 8:00am.
The box had a manual, the little tool for removing the sim and was paid for both ways. That's about $35 to my location(Alaska)!

Well it turns out the iphone charger died and there's nothing wrong with the iphone.
Man I was amazed at apples promptness though.
I almost feel nervous that this false alarm might somehow hurt my warranty.

Guess they can afford to offer that quality of service when charging $300 per phone.

 

[zerocool84]

My brother has had great service for his iPhone but some of my friends have gotten crappy service. Guess it really depends.

 

[vshah]

so did they ship you a new charger afterwords?

 

[HeXploiT]

so did they ship you a new charger afterwords?

No I never sent them the phone. Had another charger lying around. It was just a bad usb cable in fact.

 

[Bateluer]

No I never sent them the phone. Had another charger lying around. It was just a bad usb cable in fact.

I am confused. You called tech support without trying the USB cable directly into the PC to see if the phone would respond/charge? What kind of a geek are you?

 

[HeXploiT]

No I tried a few different cables at the time and nothing. I think something weird happened to it after it had been powered all the way down. Just didn't want to turn on. Then it miraculously came on. Hell I don't know I'm a computer tech not a phone phreak. Anyway real phreaks never had cellphones.

 

[you2]

While I dislike apple for various reasons I did pick up an ipod touch to see if I really wanted a smart phone (didn't realize that wifi was a poor sub. for 3g (i.e, I thought most of boston would have free wifi access but it is more restricted than I figured). Anyways I had a minor issue with itune (that software is rather limited and buggy) but their tech support was very helpful (though in the end I had to figure out how to fool the bloody thing; it became confused managing DC). Anyways I would give them a positive rating for tech support and willingness to help.

 

[DivideBYZero]

http://forums.anandtech.com/forumdisplay.php?f=45

 

[tatteredpotato]

My brother has had great service for his iPhone but some of my friends have gotten crappy service. Guess it really depends.

You don't get as big as Apple and manage to satisfy every CS issue 100%.

And I disagree with DivideByZero, I think this thread is just fine here.