Apple Policy- Returning Ipods

[Juice Box]

Anyone know the policy with apple if your Ipods HDD begins clicking? Like, it wont play songs because it cant find them as a result of the clicks. A good slam on the table fixes it temporarily, but it comes back often. Will they just give me a new one if I bring it in?

 

[techfuzz]

Sounds like a hard drive failure... They better take it back if it's still under warranty!

techfuzz

 

[Platypus]

Depends on how old, mine did that 8 days after warranty and they turned their noses up at me.

 

[Juice Box]

Originally posted by: techfuzz
Sounds like a hard drive failure... They better take it back if it's still under warranty!

techfuzz

I assume its a year warranty.... and I bought it over Xmas

 

[Juice Box]

if I tell them that when i hit it against a table to get it to work....will they say that is my problem then?

 

[Childs]

The hard drives aren't hard to replace. If its under warranty take it in immediately, or you can always do it yourself.

And I wouldn't tell them that you hit it against the table.

 

[loup garou]

Originally posted by: digitalsnare
if I tell them that when i hit it against a table to get it to work....will they say that is my problem then?

Not unless they're Rio USA support! (they actually told some people to smack their Karmas on a table to fix them)

Easiest way is to take it to the Apple store and show the problem to the support Nazi.

 

[Juice Box]

Originally posted by: Childs
The hard drives aren't hard to replace. If its under warranty take it immediately, or you can always do it yourself.

Im not about to replace it myself..... Im just saying, like, it IS under warranty still for sure, but if I tell them that the prob can be fixed by hitting the unit hard, is that ok?

 

[Platypus]

Originally posted by: digitalsnare

Originally posted by: Childs
The hard drives aren't hard to replace. If its under warranty take it immediately, or you can always do it yourself.

Im not about to replace it myself..... Im just saying, like, it IS under warranty still for sure, but if I tell them that the prob can be fixed by hitting the unit hard, is that ok?

Why explain the solution? It's not operating to spec, get it replaced.

 

[Childs]

Originally posted by: digitalsnare

Originally posted by: Childs
The hard drives aren't hard to replace. If its under warranty take it immediately, or you can always do it yourself.

Im not about to replace it myself..... Im just saying, like, it IS under warranty still for sure, but if I tell them that the prob can be fixed by hitting the unit hard, is that ok?

No.

hahahahahaha That works sometimes, I do it myself to keep a drive going for a bit longer, but that might give them the chance to tell you to get lost.

 

[Juice Box]

Originally posted by: CorporateRecreation

Originally posted by: digitalsnare

Originally posted by: Childs
The hard drives aren't hard to replace. If its under warranty take it immediately, or you can always do it yourself.

Im not about to replace it myself..... Im just saying, like, it IS under warranty still for sure, but if I tell them that the prob can be fixed by hitting the unit hard, is that ok?

Why explain the solution? It's not operating to spec, get it replaced.

well, it is working now.... but i know it will give out again..... So, if I send them a working unit, will they still replace it? I know itll break again, its been happening a lot

 

[Juice Box]

ok, well I requested apple service and it looks like it should go through. Im hoping they will just give me a whole new unit rather than fixing this one. (its kinda scratched 🙁 Ill take better care of the new one 😀)

 

[Sqube]

If you explain that slamming it fixes it, they'll say that slamming broke it and make you pay to fix it.

Why on earth would you want to tell them something like that in the first place? 😕

 

[Juice Box]

Originally posted by: Sqube
If you explain that slamming it fixes it, they'll say that slamming broke it and make you pay to fix it.

Why on earth would you want to tell them something like that in the first place? 😕

well, I said that shaking it will temp. fix it, but my explination of the prob was too long, and I think it cut that part out anyways..... but will they replace it if they get it and its in working order?

 

Originally posted by: CorporateRecreation
Depends on how old, mine did that 8 days after warranty and they turned their noses up at me.

Me too :disgust: Like 10 days past the one-year warranty. Bastards.

 

[Juice Box]

Originally posted by: dwell

Originally posted by: CorporateRecreation
Depends on how old, mine did that 8 days after warranty and they turned their noses up at me.

Me too :disgust: Like 10 days past the one-year warranty. Bastards.

but if I give it to them, and its working, but like, it DOES happen often, and its still IN warranty, will they replace/fix it??

 

[jagec]

Originally posted by: digitalsnare

Originally posted by: Sqube
If you explain that slamming it fixes it, they'll say that slamming broke it and make you pay to fix it.

Why on earth would you want to tell them something like that in the first place? 😕

well, I said that shaking it will temp. fix it, but my explination of the prob was too long, and I think it cut that part out anyways..... but will they replace it if they get it and its in working order?

Just tell them "the hard drive clicks and it won't play music". Leave it at that. Why would you tell them anything more?

 

[Juice Box]

Originally posted by: jagec

Originally posted by: digitalsnare

Originally posted by: Sqube
If you explain that slamming it fixes it, they'll say that slamming broke it and make you pay to fix it.

Why on earth would you want to tell them something like that in the first place? 😕

well, I said that shaking it will temp. fix it, but my explination of the prob was too long, and I think it cut that part out anyways..... but will they replace it if they get it and its in working order?

Just tell them "the hard drive clicks and it won't play music". Leave it at that. Why would you tell them anything more?

well, after my explination got cut off, thats basically all it says now. But, if they get it, and it works, will they replace it? I mean, it does happen often

 

[Paulson]

Well who knows what the outcome will be, but I can tell you straight up if you told them you hit it against a table, they will blame you, no matter if the ipod is acting up and that temporarily fixes it... they'll still blame you!

 

[Juice Box]

Originally posted by: Paulson
Well who knows what the outcome will be, but I can tell you straight up if you told them you hit it against a table, they will blame you, no matter if the ipod is acting up and that temporarily fixes it... they'll still blame you!

I did not tell them that. I simply said "the HDD was clicking, so i picked it up and kinda shook it, and it began working, but the problem has returned many times" But like i said, that got cut off, so they wont even see that

 

[Boze]

Originally posted by: digitalsnare
A good slam on the table fixes it temporarily, but it comes back often. Will they just give me a new one if I bring it in?

This is truly technical troubleshooting at its best. Please try reading your iPod manual next time and look under the Troubleshooting section, or either go to Apple's web site next time.

 

[thirdlegstump]

Apple used to tell their customers to smack the side of their monitors pretty damn hard to fix vertical lines that appeared on their Studio Displays.

 

[Juice Box]

Originally posted by: deathkoba
Apple used to tell their customers to smack the side of their monitors pretty damn hard to fix vertical lines that appeared on their Studio Displays.

I just hope they give me a new one.... but I have a feeling Ill no logner get this problem now that ive filed a trouble ticket

 

Originally posted by: digitalsnare

Originally posted by: dwell

Originally posted by: CorporateRecreation
Depends on how old, mine did that 8 days after warranty and they turned their noses up at me.

Me too :disgust: Like 10 days past the one-year warranty. Bastards.

but if I give it to them, and its working, but like, it DOES happen often, and its still IN warranty, will they replace/fix it??

Run the HDD test from the diagnostics menu. If it fails they have to replace it.

 

[Juice Box]

ok, I talked to the tech support dude, and he said that they will prolly replace it if I just put a note in there saying what the deal is, cause according to Murphys law, it will work fine when they get it. Hopefully this will all work out, and Ill get a new unit!