Don't think he was mad, just pointing out that lots of people, most of them being Apple's highly satisfied customers disagree with you. Apple is and will move even more upmarket, I suspect they'll continue to be quite successful at it too.
Robert Scoble has pointed out that when he travels, he sees primarily iPhones, and Apple products used by fellow travelers, and when he's in first class, it's nearly 100% Apple products. When he speaks, it's nearly 100% Apple owners in the audience. Companies would kill to have that kind of demographics among their customers.
Apple's master plan: build devices that work well, provide industry leading customer support, make their ecosystem sticky. It's capitalism, and damn good business.
I've bricked half a dozen devices over the years, I can't manage to brick an Apple device. Just restored a 2011 MBA, before I sold it, did you know if you press command r on an Apple PC, it hooks up to WiFi, connects to Apple's servers and will install the OS? That's so handy and simple, I was impressed as hell.
With 80% of smartphones being Android, there's no sense in calling Apple a monopoly either, they just sucked all the profit out of the sector by building and supporting a better mousetrap.