APC Back-UPS isn't getting detected by my computer - NEED HELP!

[DonIsHere]

I have the APC Back-UPS ES Series 500 (Model BE500). It's the one that has a serial port connection to the computer. I plugged in the serial cable to both the back of the computer and the port on the UPS. I installed the PowerChute Plus program that APC has on their website, but during installation, the install program could not detect the UPS. I figured that the serial port had to be 'refreshed', so I cancelled the installation and rebooted the computer. After rebooting, I tried the installation again and the install program could not find the UPS.

Anyone else have this problem or have any solutions?

thanks,
don

 

[Daovonnaex]

<< I have the APC Back-UPS ES Series 500 (Model BE500). It's the one that has a serial port connection to the computer. I plugged in the serial cable to both the back of the computer and the port on the UPS. I installed the PowerChute Plus program that APC has on their website, but during installation, the install program could not detect the UPS. I figured that the serial port had to be 'refreshed', so I cancelled the installation and rebooted the computer. After rebooting, I tried the installation again and the install program could not find the UPS.

Anyone else have this problem or have any solutions?

thanks,
don >>

Figures that APC would perform like this again. Return it and get a TSi UPS.

 

[Lonewolf54]

Did you check the BIOS to make sure that the serial port is enabled?

 

[flood]

if its help you want, you should be posting in "technical support"

 

[DonIsHere]

<< Did you check the BIOS to make sure that the serial port is enabled? >>



Serial port is enabled in the BIOS. Still, no UPS being detected.

Any other suggestions?

thanks,
don

 

[Adrian Tung]

Are you using a regular serial cable or the one provided with your UPS?

AFAIK, APC uses their own custom serial cables for their UPS units. I had to search all over the web for pin diagrams so that I could solder my own cable instead of buying their outrageously expensive ones.


atwl

 

[MWink]

Do you have the right end plugged into the UPS? Do you have the latest version of PowerChute Plus?