Apartment Cable Internet Problems

[JEspin12]

I recently moved into an apartment complex, where I have received a pretty decent Internet connection from the local ISP.

There has only been one problem, which has become a big problem. Shortly after the Cable Internet/TV/Home Phone bundle was installed, I left the apartment for a while, and when I returned the internet seemed to be not working (TV's and Home Phone were still working). I contacted my ISP and they told me to disconnect the wireless Modem from the Power Supply, then unscrew the coaxial and touch the end of it (The Support person said it was to "Ground the connection") so I did, and at first it didn't work. So the Support Person scheduled an appointment for a Person to come and fix it. After the appointment was scheduled I started messing with the phone Modem, and doing the exact same thing she told me to do to the Wireless Modem (Disconnecting the power Supply, unscrewing the coaxial, and "grounding" it). This seemed to fix the internet, at least temporarily, because when I work up the following morning it was back down. I repeated what I recently did to both the Phone Modem and the Wireless Modem, fixing it once more. This happened several times for the next couple of days.

I kept the appointment with the Person that was scheduled to come fix the internet, because of me constantly having to reset it. He said to me, "That, because the apartment was older, the Coaxial cable was older (marked by an orange ring at the end of it) and the signal was weak, entering the apartment, and when the Already Weak Signal hit a 3-way splitter (1 for the Tivo box, the Phone modem, and the Wireless Modem) the signal was getting so low, that it explained the constant outages in the internet. He told me this could be fixed by buying a Wireless router for the Phone modem, eliminating the Wireless Modem. Turning the 3-way splitter into a 2-way splitter. I bought a wireless router, and installed it myself, and it worked! For 1 day. Then it was back to resetting the modem. I called the ISP and they said there was nothing they could do.

I have tried buying a Coaxial Signal Booster, and it still had to be reset over and over. I am at a dead end and am hoping for an fix to this problem (other than having the coaxial, entering the apartment, replaced). Sorry about the long post.

 

[ch33zw1z]

Get two 2-way splitters. Inspect the cables for damage, rust on the ends, etc....

The line into your apartment, attach the first 2-way splitter. Plug in the modem, and run a line to the next 2-way splitter for the cable TV devices.

 

[Cabletek]

I recently moved into an apartment complex, where I have received a pretty decent Internet connection from the local ISP.

There has only been one problem, which has become a big problem. Shortly after the Cable Internet/TV/Home Phone bundle was installed, I left the apartment for a while, and when I returned the internet seemed to be not working (TV's and Home Phone were still working). I contacted my ISP and they told me to disconnect the wireless Modem from the Power Supply, then unscrew the coaxial and touch the end of it (The Support person said it was to "Ground the connection") so I did, and at first it didn't work. So the Support Person scheduled an appointment for a Person to come and fix it. After the appointment was scheduled I started messing with the phone Modem, and doing the exact same thing she told me to do to the Wireless Modem (Disconnecting the power Supply, unscrewing the coaxial, and "grounding" it). This seemed to fix the internet, at least temporarily, because when I work up the following morning it was back down. I repeated what I recently did to both the Phone Modem and the Wireless Modem, fixing it once more. This happened several times for the next couple of days.

I kept the appointment with the Person that was scheduled to come fix the internet, because of me constantly having to reset it. He said to me, "That, because the apartment was older, the Coaxial cable was older (marked by an orange ring at the end of it) and the signal was weak, entering the apartment, and when the Already Weak Signal hit a 3-way splitter (1 for the Tivo box, the Phone modem, and the Wireless Modem) the signal was getting so low, that it explained the constant outages in the internet. He told me this could be fixed by buying a Wireless router for the Phone modem, eliminating the Wireless Modem. Turning the 3-way splitter into a 2-way splitter. I bought a wireless router, and installed it myself, and it worked! For 1 day. Then it was back to resetting the modem. I called the ISP and they said there was nothing they could do.

I have tried buying a Coaxial Signal Booster, and it still had to be reset over and over. I am at a dead end and am hoping for an fix to this problem (other than having the coaxial, entering the apartment, replaced). Sorry about the long post.

If this is coax your support person is an idiot. What that would actually do is run noise into the cable system up the plant and screw other users in your area. Thankfully you are not a good conductor nor are you grounded so it really won't do anything, except maybe wipe some skin oil on the tip which is a waste of time.

What I suggest is you make an appointment, clear a path to the cable outlets and ask the tech to change ALL the fittings and tighten them down with a wrench. Ask them to also tighten the outside ones, this is the usual reason for this, either YOU or a neighbor has loose fittings and noise is interrupting the upstream return. You cannot go into your neighbors house and force them to let the guy in but you can let him in yours with a PROPER path so he can make any repairs necessary there.

Can you try to go to 192.168.100.1 and see if it shows you signal levels and error logs, if so post them here, I work for Comcast for 6+ years now, I can't make your tech do anything but I can give you as much help as I can and maybe you can get him to fix it.

If you can give me the levels without the booster and then tell me hiow much of a booster it is 10/15/20 dB/Mv?

It should not boost the return though there are some that do they are uncommon however if it has a return range boost let me know what that is too.

Also how many NORMAL outlets does the apartment have, not used, or added splitters, but when you rented it there were how many in various rooms?