I have a business client that has an AOL E-mail address that she has had for 20 years and can not part with. I convinced her to not use the AOL application and to use imap through Outlook instead. (she has a couple of other accounts that we will POP through Outlook).
I set up the IMAP account per AOL's instructions using ports 143 and 587. It works randomly and gets "Timeout Connecting to IMAP server half the time." I have tried this from 2 high speed locations (Comcast Cable and FIOS) and from 2 laptops (one brand new set up to test this issue).
AOL's support was no help at all. I tried to have her use the AOL client for AOL mail while using Outlook for the rest but having AOL open basically kills Internet connectivity for other applications. Here are Ping and tracerts with AOL open and closed.
C:\>ping apple.com (this is with AOL closed)
Pinging apple.com [17.254.3.183] with 32 bytes of data:
Reply from 17.254.3.183: bytes=32 time=99ms TTL=235
Reply from 17.254.3.183: bytes=32 time=100ms TTL=235
Reply from 17.254.3.183: bytes=32 time=100ms TTL=235
Reply from 17.254.3.183: bytes=32 time=99ms TTL=235
Ping statistics for 17.254.3.183:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 100ms, Average = 99ms
C:\>tracert apple.com (with AOL closed)
Tracing route to apple.com [17.254.3.183]
over a maximum of 30 hops:
1 * * * Request timed out.
2 3 ms 3 ms 3 ms 10.9.44.10
3 3 ms 3 ms 3 ms 130.81.38.76
4 4 ms 4 ms 4 ms so-6-0-0-0.PEER-RTR1.BOS.verizon-gni.net [130.81
.17.169]
5 4 ms 6 ms 4 ms so-9-1.car1.Boston1.Level3.net [4.79.0.33]
6 4 ms 4 ms 4 ms ae-2-54.mp2.Boston1.Level3.net [4.68.100.97]
7 92 ms 92 ms 92 ms ae-0-0.bbr2.SanJose1.Level3.net [64.159.1.130]
8 92 ms 92 ms 92 ms so-14-0.hsa4.SanJose1.Level3.net [4.68.114.158]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 99 ms 100 ms 99 ms apple.com [17.254.3.183]
Trace complete.
C:\>
******************************************************************
C:\>ping apple.com (this is with AOL open)
Pinging apple.com [17.254.3.183] with 32 bytes of data:
Reply from 17.254.3.183: bytes=32 time=256ms TTL=240
Reply from 17.254.3.183: bytes=32 time=333ms TTL=240
Reply from 17.254.3.183: bytes=32 time=304ms TTL=240
Reply from 17.254.3.183: bytes=32 time=1884ms TTL=240
Ping statistics for 17.254.3.183:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 256ms, Maximum = 1884ms, Average = 694ms
C:\>tracert apple.com (with AOL open)
Tracing route to apple.com [17.254.3.183]
over a maximum of 30 hops:
1 122 ms 133 ms 24 ms ipt-rtca07.dial.aol.com [152.163.5.7]
2 93 ms 26 ms 36 ms iptfarma-rtc-ve3.proxy.aol.com [152.163.104.30]
3 52 ms 80 ms 224 ms wc1-rtc-ae0.router.aol.com [172.30.81.11]
4 96 ms 35 ms 153 ms dar1-rtc-ge-4-0-0.net.aol.com [172.31.9.57]
5 50 ms 81 ms 204 ms pop1-ash-S0-2-0.atdn.net [66.185.139.101]
6 50 ms 268 ms 274 ms bb1-ash-P0-0.atdn.net [66.185.144.192]
7 194 ms 140 ms 167 ms pop2-ash-P0-0.atdn.net [66.185.139.209]
8 220 ms 258 ms 38 ms aol-gw.wswdc.ip.att.net [192.205.32.5]
9 131 ms 221 ms 286 ms 12.122.80.229
10 138 ms 174 ms 109 ms tbr1-cl4.sl9mo.ip.att.net [12.122.10.30]
11 150 ms 184 ms 158 ms tbr2-cl2.sffca.ip.att.net [12.122.10.42]
12 120 ms 120 ms 120 ms 12.122.80.225
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 191 ms 290 ms 290 ms apple.com [17.254.3.183]
I also thought that I may be able to have AOL mail forwarded to another account but of course AOL does not support that.
I have a strong dislike for AOL and try to get poeple to move off of it whenever I can but this client is pretty much locked in.
Any ideas on how I can get her AOL mail flowing?
I set up the IMAP account per AOL's instructions using ports 143 and 587. It works randomly and gets "Timeout Connecting to IMAP server half the time." I have tried this from 2 high speed locations (Comcast Cable and FIOS) and from 2 laptops (one brand new set up to test this issue).
AOL's support was no help at all. I tried to have her use the AOL client for AOL mail while using Outlook for the rest but having AOL open basically kills Internet connectivity for other applications. Here are Ping and tracerts with AOL open and closed.
C:\>ping apple.com (this is with AOL closed)
Pinging apple.com [17.254.3.183] with 32 bytes of data:
Reply from 17.254.3.183: bytes=32 time=99ms TTL=235
Reply from 17.254.3.183: bytes=32 time=100ms TTL=235
Reply from 17.254.3.183: bytes=32 time=100ms TTL=235
Reply from 17.254.3.183: bytes=32 time=99ms TTL=235
Ping statistics for 17.254.3.183:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 99ms, Maximum = 100ms, Average = 99ms
C:\>tracert apple.com (with AOL closed)
Tracing route to apple.com [17.254.3.183]
over a maximum of 30 hops:
1 * * * Request timed out.
2 3 ms 3 ms 3 ms 10.9.44.10
3 3 ms 3 ms 3 ms 130.81.38.76
4 4 ms 4 ms 4 ms so-6-0-0-0.PEER-RTR1.BOS.verizon-gni.net [130.81
.17.169]
5 4 ms 6 ms 4 ms so-9-1.car1.Boston1.Level3.net [4.79.0.33]
6 4 ms 4 ms 4 ms ae-2-54.mp2.Boston1.Level3.net [4.68.100.97]
7 92 ms 92 ms 92 ms ae-0-0.bbr2.SanJose1.Level3.net [64.159.1.130]
8 92 ms 92 ms 92 ms so-14-0.hsa4.SanJose1.Level3.net [4.68.114.158]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 99 ms 100 ms 99 ms apple.com [17.254.3.183]
Trace complete.
C:\>
******************************************************************
C:\>ping apple.com (this is with AOL open)
Pinging apple.com [17.254.3.183] with 32 bytes of data:
Reply from 17.254.3.183: bytes=32 time=256ms TTL=240
Reply from 17.254.3.183: bytes=32 time=333ms TTL=240
Reply from 17.254.3.183: bytes=32 time=304ms TTL=240
Reply from 17.254.3.183: bytes=32 time=1884ms TTL=240
Ping statistics for 17.254.3.183:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 256ms, Maximum = 1884ms, Average = 694ms
C:\>tracert apple.com (with AOL open)
Tracing route to apple.com [17.254.3.183]
over a maximum of 30 hops:
1 122 ms 133 ms 24 ms ipt-rtca07.dial.aol.com [152.163.5.7]
2 93 ms 26 ms 36 ms iptfarma-rtc-ve3.proxy.aol.com [152.163.104.30]
3 52 ms 80 ms 224 ms wc1-rtc-ae0.router.aol.com [172.30.81.11]
4 96 ms 35 ms 153 ms dar1-rtc-ge-4-0-0.net.aol.com [172.31.9.57]
5 50 ms 81 ms 204 ms pop1-ash-S0-2-0.atdn.net [66.185.139.101]
6 50 ms 268 ms 274 ms bb1-ash-P0-0.atdn.net [66.185.144.192]
7 194 ms 140 ms 167 ms pop2-ash-P0-0.atdn.net [66.185.139.209]
8 220 ms 258 ms 38 ms aol-gw.wswdc.ip.att.net [192.205.32.5]
9 131 ms 221 ms 286 ms 12.122.80.229
10 138 ms 174 ms 109 ms tbr1-cl4.sl9mo.ip.att.net [12.122.10.30]
11 150 ms 184 ms 158 ms tbr2-cl2.sffca.ip.att.net [12.122.10.42]
12 120 ms 120 ms 120 ms 12.122.80.225
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 191 ms 290 ms 290 ms apple.com [17.254.3.183]
I also thought that I may be able to have AOL mail forwarded to another account but of course AOL does not support that.
I have a strong dislike for AOL and try to get poeple to move off of it whenever I can but this client is pretty much locked in.
Any ideas on how I can get her AOL mail flowing?
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