Ok my brother bought a hp scanner about 5-6 months ago, a 5200C, spent about 200 dollars I think. Well the other, it just stopped working we tried different usb cables, tried parallel, I brought another pc over to be sure, it just died.
He called hp tech support, the only way they would talk was for $2.50 a minute charge, which I just think is insane, he tried to get the message across quickly but even then it was another $20+ right there. He was given the following options:
1) Return it and they upgrade him to the newer model since they don't make that one anymore, but he has to pay another $160 plus shipping both ways just to get a new one.
2) Return it for repair, which the guy told him would start at $100 and surely be a fair amount more, real total undetermined. And again pay shipping both ways.
When he asked about being covered under warrenty the guy said they only have a 30 day one, there is a year policy but he said that starts as soon as the thing goes on the shelf and that model had been on the shelf for at least 8 months so it's past a year now.
He does all the photo editing for all of my very large family and all the friends and does a fantastic job for free, he surely doesn't have very much disposable income at all just to be buying things left and right, this just seems like the guy was jerking him around but I refuse to call and line their pockets with more money sitting on hold just to ask.
Anyone familiar with their policies and know if this is even close to right, and if so it just me that thinks it's completely insane for a company to do this with a new retail product.
thanks,
Daniel
He called hp tech support, the only way they would talk was for $2.50 a minute charge, which I just think is insane, he tried to get the message across quickly but even then it was another $20+ right there. He was given the following options:
1) Return it and they upgrade him to the newer model since they don't make that one anymore, but he has to pay another $160 plus shipping both ways just to get a new one.
2) Return it for repair, which the guy told him would start at $100 and surely be a fair amount more, real total undetermined. And again pay shipping both ways.
When he asked about being covered under warrenty the guy said they only have a 30 day one, there is a year policy but he said that starts as soon as the thing goes on the shelf and that model had been on the shelf for at least 8 months so it's past a year now.
He does all the photo editing for all of my very large family and all the friends and does a fantastic job for free, he surely doesn't have very much disposable income at all just to be buying things left and right, this just seems like the guy was jerking him around but I refuse to call and line their pockets with more money sitting on hold just to ask.
Anyone familiar with their policies and know if this is even close to right, and if so it just me that thinks it's completely insane for a company to do this with a new retail product.
thanks,
Daniel
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