Anyone using Adelphia cable modem in Walnut/DB area?

[kt]

I am getting HORRIBLE pings right now. Every server I tried pinging has a latency of 1000ms and over. Anyone else who has Adelphia in the Walnut/Diamond Bar area with this problem? Or is it just me?

 

[diskop]

I'm getting pretty decent pings, 75ms to my website. Which sites did you ping? I'll ping them.
Heh you're lucky I'm home from school for a few weeks

 

[kt]

Any server.. here, try www.google.com. This is what I am getting:

Pinging www.google.com [216.239.35.101] with 32 bytes of data:

Reply from 216.239.35.101: bytes=32 time=1182ms TTL=45
Reply from 216.239.35.101: bytes=32 time=972ms TTL=45
Reply from 216.239.35.101: bytes=32 time=941ms TTL=45
Request timed out.

Ping statistics for 216.239.35.101:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 941ms, Maximum = 1182ms, Average = 773ms

--edit--
Btw, which loop did they put you on? I am on the Anaheim one. I heard if you're in my area, you either get Anaheim or Arcadia. So, you may be on the Arcadia loop and it's not affected.

 

[diskop]

Pinging www.google.com [216.239.51.101] with 32 bytes of data:

Reply from 216.239.51.101: bytes=32 time=94ms TTL=36
Reply from 216.239.51.101: bytes=32 time=93ms TTL=36
Reply from 216.239.51.101: bytes=32 time=92ms TTL=36
Reply from 216.239.51.101: bytes=32 time=92ms TTL=36

Ping statistics for 216.239.51.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 94ms, Average = 92ms

 

[kt]

Thanks for the help/info. So, something is either wrong the loop I am on or at my end. Gotta figure this out fast. I can't do anything with this high latency. Keep getting timed out when retrieving my emails and visit websites.

 

[diskop]

Sure no prob
I'm not positive, but I'm probably on the Arcadia one

 

[kt]

Just got off the phone with Adelphia's tech support. The first level could help me, so they had to send me to a higher level of support. Now they are convinced something is wrong with my signal. They are sending someone out on Thursday. That was a quick and easy experience, thought it would take a lot more convincing to get them to send someone out here.

 

[diskop]

Every time I've had problems with my cable or DSL, they've always been more than happy to send someone out. I think they would rather send someone out than deal with someone on the phone if it's a signal problem. Though that's probably the only way to take care of it

 

[NikPreviousAcct]

Originally posted by: kt
Just got off the phone with Adelphia's tech support. The first level could help me, so they had to send me to a higher level of support. Now they are convinced something is wrong with my signal. They are sending someone out on Thursday. That was a quick and easy experience, thought it would take a lot more convincing to get them to send someone out here.

Did they have you ping your gateway? Did they specifically have you open your IP configuration and have you ping the gateway that's listed for your connection? If not, the tech's going to get there and do it. And, if he sees that it's a good connection, he'll leave without doing anything. It's pretty much an accepted practice now for any cable ISP.

open your IP configuration and find your gateway for either your NIC (if using ethernet) or your cable modem (if using USB) and write down the gateway IP.

open command prompt

type "ping <gateway IP address> -t" and press enter
the " -t" option will keep it pinging until you say stop
let it go for about 2 minutes to get several hundred packets out

Then press <ctrl><C> to get it to stop and look at your min, max, and average ping times. Did you receive all the packets that you sent?

We need more imput. What you're doing is talking to the very last hop on the network - the very edge of the Adelphia network. So, if you have a good connection on their network, they can't do anything about it. They can't support the whole internet, ya know.

nik

 

[kt]

Originally posted by: ffmcobalt

Originally posted by: kt
Just got off the phone with Adelphia's tech support. The first level could help me, so they had to send me to a higher level of support. Now they are convinced something is wrong with my signal. They are sending someone out on Thursday. That was a quick and easy experience, thought it would take a lot more convincing to get them to send someone out here.

Did they have you ping your gateway? Did they specifically have you open your IP configuration and have you ping the gateway that's listed for your connection? If not, the tech's going to get there and do it. And, if he sees that it's a good connection, he'll leave without doing anything. It's pretty much an accepted practice now for any cable ISP.

open your IP configuration and find your gateway for either your NIC (if using ethernet) or your cable modem (if using USB) and write down the gateway IP.

open command prompt

type "ping <gateway IP address> -t" and press enter
the " -t" option will keep it pinging until you say stop
let it go for about 2 minutes to get several hundred packets out

Then press <ctrl><C> to get it to stop and look at your min, max, and average ping times. Did you receive all the packets that you sent?

We need more imput. What you're doing is talking to the very last hop on the network - the very edge of the Adelphia network. So, if you have a good connection on their network, they can't do anything about it. They can't support the whole internet, ya know.

nik

I am not a network newbie.. I pretty much got all the information that the tech support needed before I called. That's why they didn't treat me like a newbie when I called. Basically, when they transfered me to the higher level of support they just want to verify that it's not a fluke. Gave them the trace route information I gathered. From the information I gave them, the tech I talked to went ahead and ping my IP address. He came up with the same result (high pings). There's nothing wrong with their network, it's the line between the gateway and my modem. So, the problem is probably the cable signal is too weak or something.

 

[kt]

Argh, what's going on? My connection is fine now, the latency suddenly got better:

Pinging www.google.com [216.239.51.101] with 32 bytes of

Reply from 216.239.51.101: bytes=32 time=110ms TTL=35
Reply from 216.239.51.101: bytes=32 time=110ms TTL=35
Reply from 216.239.51.101: bytes=32 time=110ms TTL=35
Reply from 216.239.51.101: bytes=32 time=110ms TTL=35

Ping statistics for 216.239.51.101:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 110ms, Maximum = 110ms, Average = 110ms

Seems like the problem clears up around this time (after sun down). Does heat have anything to do with this? It seems like the problem only occur when the sun is out. Night time, no problem at all.

 

[NikPreviousAcct]

Originally posted by: kt

Originally posted by: ffmcobalt

Originally posted by: kt
Just got off the phone with Adelphia's tech support. The first level could help me, so they had to send me to a higher level of support. Now they are convinced something is wrong with my signal. They are sending someone out on Thursday. That was a quick and easy experience, thought it would take a lot more convincing to get them to send someone out here.

Did they have you ping your gateway? Did they specifically have you open your IP configuration and have you ping the gateway that's listed for your connection? If not, the tech's going to get there and do it. And, if he sees that it's a good connection, he'll leave without doing anything. It's pretty much an accepted practice now for any cable ISP.

open your IP configuration and find your gateway for either your NIC (if using ethernet) or your cable modem (if using USB) and write down the gateway IP.

open command prompt

type "ping <gateway IP address> -t" and press enter
the " -t" option will keep it pinging until you say stop
let it go for about 2 minutes to get several hundred packets out

Then press <ctrl><C> to get it to stop and look at your min, max, and average ping times. Did you receive all the packets that you sent?

We need more imput. What you're doing is talking to the very last hop on the network - the very edge of the Adelphia network. So, if you have a good connection on their network, they can't do anything about it. They can't support the whole internet, ya know.

nik

I am not a network newbie.. I pretty much got all the information that the tech support needed before I called. That's why they didn't treat me like a newbie when I called. Basically, when they transfered me to the higher level of support they just want to verify that it's not a fluke. Gave them the trace route information I gathered. From the information I gave them, the tech I talked to went ahead and ping my IP address. He came up with the same result (high pings). There's nothing wrong with their network, it's the line between the gateway and my modem. So, the problem is probably the cable signal is too weak or something.

So, if the tech you were talking to who was pinging your computer was on a computer whos pings bounce all around hell and back like it does from my computer, and het gets high pings to customers even if the customer doesn't have a speed problem, then that's still proof that you havea bad connection, right?

When I ping a customer, my pings route across the country and back, so times don't matter - like it likely is with the Adelphia tech. Trace Route is a valuable tool, but not for speed issues. That's more along the lines of routing problems. It's also possible that the signal is too strong. Did he check to see if it was either one? I have personal knowledge that the Tier2 techs are able to do so. did the tech have you ping your gateway and see what times YOU were getting? What exact proof did the tech ask for?

I'm highly skeptical of cable internet techs per having my fill of working with them. I know what I'm talking about. I used to BE one of those techs you talked to. Now I'm working for ATTBI, but I did Adelphia when it was still under @Home.

nik

 

[kt]

Originally posted by: ffmcobalt

Originally posted by: kt

Originally posted by: ffmcobalt

Originally posted by: kt
Just got off the phone with Adelphia's tech support. The first level could help me, so they had to send me to a higher level of support. Now they are convinced something is wrong with my signal. They are sending someone out on Thursday. That was a quick and easy experience, thought it would take a lot more convincing to get them to send someone out here.

Did they have you ping your gateway? Did they specifically have you open your IP configuration and have you ping the gateway that's listed for your connection? If not, the tech's going to get there and do it. And, if he sees that it's a good connection, he'll leave without doing anything. It's pretty much an accepted practice now for any cable ISP.

open your IP configuration and find your gateway for either your NIC (if using ethernet) or your cable modem (if using USB) and write down the gateway IP.

open command prompt

type "ping <gateway IP address> -t" and press enter
the " -t" option will keep it pinging until you say stop
let it go for about 2 minutes to get several hundred packets out

Then press <ctrl><C> to get it to stop and look at your min, max, and average ping times. Did you receive all the packets that you sent?

We need more imput. What you're doing is talking to the very last hop on the network - the very edge of the Adelphia network. So, if you have a good connection on their network, they can't do anything about it. They can't support the whole internet, ya know.

nik

I am not a network newbie.. I pretty much got all the information that the tech support needed before I called. That's why they didn't treat me like a newbie when I called. Basically, when they transfered me to the higher level of support they just want to verify that it's not a fluke. Gave them the trace route information I gathered. From the information I gave them, the tech I talked to went ahead and ping my IP address. He came up with the same result (high pings). There's nothing wrong with their network, it's the line between the gateway and my modem. So, the problem is probably the cable signal is too weak or something.

So, if the tech you were talking to who was pinging your computer was on a computer whos pings bounce all around hell and back like it does from my computer, and het gets high pings to customers even if the customer doesn't have a speed problem, then that's still proof that you havea bad connection, right?

When I ping a customer, my pings route across the country and back, so times don't matter - like it likely is with the Adelphia tech. Trace Route is a valuable tool, but not for speed issues. That's more along the lines of routing problems. It's also possible that the signal is too strong. Did he check to see if it was either one? I have personal knowledge that the Tier2 techs are able to do so. did the tech have you ping your gateway and see what times YOU were getting? What exact proof did the tech ask for?

I'm highly skeptical of cable internet techs per having my fill of working with them. I know what I'm talking about. I used to BE one of those techs you talked to. Now I'm working for ATTBI, but I did Adelphia when it was still under @Home.

nik

First thing we did was ruling speed as an issue. We did a speed check, I get around 1Mbps. It's acceptable, low, but it's still within the range of acceptability. I don't know how ATTBI tech ping customer computers. But at Adelphia, they don't ping directly from the computer that is front of them. They have a tool on their computer that gather ping stats performed on different machines (ie: my gateway). Again, I use trace route to show them the latency issue. I never said I have a speed issue, I said I have a horrible ping issue that translate to latency problem.

 

[NikPreviousAcct]

Originally posted by: kt
First thing we did was ruling speed as an issue. We did a speed check, I get around 1Mbps. It's acceptable, low, but it's still within the range of acceptability. I don't know how ATTBI tech ping customer computers. But at Adelphia, they don't ping directly from the computer that is front of them. They have a tool on their computer that gather ping stats performed on different machines (ie: my gateway). Again, I use trace route to show them the latency issue. I never said I have a speed issue, I said I have a horrible ping issue that translate to latency problem.

omfg -

Okay.... ping times... packetloss... latency (TIME) = speed issue. I thought you said you weren't a n00b?
I know what tool he's using, dude. I used to use it. Hell, I know the name of the man who freaking made it - he lives in Texas.

sheesh

nik

 

[kt]

Originally posted by: ffmcobalt

Originally posted by: kt
First thing we did was ruling speed as an issue. We did a speed check, I get around 1Mbps. It's acceptable, low, but it's still within the range of acceptability. I don't know how ATTBI tech ping customer computers. But at Adelphia, they don't ping directly from the computer that is front of them. They have a tool on their computer that gather ping stats performed on different machines (ie: my gateway). Again, I use trace route to show them the latency issue. I never said I have a speed issue, I said I have a horrible ping issue that translate to latency problem.

omfg -

Okay.... ping times... packetloss... latency (TIME) = speed issue. I thought you said you weren't a n00b?
I know what tool he's using, dude. I used to use it. Hell, I know the name of the man who freaking made it - he lives in Texas.

sheesh

nik

Dude.. you sure you know what you are talking about? No offense, but high latency != speed issue (as in download speed). If what you are talking about is true (high latency = speed issue) then all satellite connections or wireless connections would have speed issue. But they don't, they have latency issue, not speed. If you will check with satellite broadband users, they will complain about latency issue and not speed issue. Latency issue is not the same thing as speed issue (download speed). Yes, all my pages load slowly DUE to latency not speed. I am still able to download at 1Mbits, but my latency to the server averages 1000ms. They can uncap or boost my speed all they want, but if the latency problem is still there I am not a happy camper.

 

[Pepsi90919]

Seems like the problem clears up around this time (after sun down). Does heat have anything to do with this?

yeah, my grandma's cable connection did this before she got the signal boosted...

at night the cables got real cool, enough to boost the signal enough for the modem to establish a decent connection. as soon as noon came around and things started getting heated up it would die again.