Anyone that can help me remove some nasty malware/viruses?

Bogdanov89

Junior Member
Jan 27, 2015
13
0
66
I was recently cleaning my sisters laptop from all the regular junk people get their computers infected by.

She was not using any kind of anti-virus or anti-malware so there is a lot of junk, and formatting the pc is not an option at this moment.

Anyway i install programs like Kaspersky Total Security, Malwarebytes Anti-Malware, Norton 360, Avast and ESET to remove the junk.

One after the other (waiting for the previous to finish and then restart PC) i use each of these programs to perform the most thorough scan possible (including tweaking settings for maximum "paranoia").

To cut the story short, these programs removed A BUNCH of junk but there is still some crap on the laptop that NONE of those programs are detecting!
Neither the manual scanning nor the "constant system protection" of these programs are able to detect the obvious malware!

I can manually delete the folders of these junk/malware but it reappears either instantly or after a restart.
Sometimes they are in a form of a firefox/chrome plugin/addon, but at other times they are just regular malware that does various annoying things (mostly ad related).

So how can i get rid of all such junk, aside from a full pc format, when all the best anti-virus/malware programs have miserably failed?
Is there any way to combat these horrible malware that seem invisible to every form of scanning PC security programs have to offer?
 

John Connor

Lifer
Nov 30, 2012
22,757
618
121
If all else fails I would try a live boot CD. SARDU has a program that can burn many to USB or disk.

Bleepingcomputer.com has a trove of stuff to use. Try ADwcleaner, TDSSkiller, Junkware removal tool, Superantispyware and Herdprotect which uses 68 virus engines, but requires a few scans and could take forever. Also throw in detekt which detects government malware. That isn't on bleepingcomputer.com. I would run rkill before any scan and disconnect from the Internet.

After all is clean I would install Bitdefender Free and have her use Sandboxie. Tell her to scan her downloaded files in Virustotal.

https://www.virustotal.com/

http://www.herdprotect.com/

http://www.bleepingcomputer.com/download/windows/

https://resistsurveillance.org/

http://www.sarducd.it/
 
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PliotronX

Diamond Member
Oct 17, 1999
8,883
107
106
"Ad related" could mean "redirect viruses", which I recently removed from my own computer using this procedure: http://malwaretips.com/blogs/remove-browser-redirect-virus/.

That site has good instructions for lots of different ad related viruses/malware that takes over your browser and redirects you to different sites.
I like that link a bunch. Only thing that I do differently is Adwcleaner before MBAM because it is very specific in scope and much faster and will shorten the time that MBAM takes. They compliment each other nicely, I often find I don't have to take any other action besides running those two to make a machine completely clean.