• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Anyone RMA Gainward?

H

hirschma

Member
My Gainward Dual DVI Ti4600 blinked out and died after a reboot today. It had provided exactly 2 years and 1 day of reliable service before crapping on me.

I figured it was time for an upgrade, until I found the Gainward support pages. Seemed that they offered a three year warranty up until the very latest cards. Yay, I guess.

Anyone ever dealt with Gainward this way? Good, bad, crap? If it takes ages to get my card replaced, I'm just going to buy one.

EDIT
See below for update on Gainward's RMA responsiveness...

Thanks.

Jonathan
 
Yes, I have. I returned a geforce3 that I bought refurb. They replaced it, NO QUESTIONS asked. I had a thermalright SK-6 epoxied on there though, but I pried it off and put the old cooler back on. They sent me a replacement, but the replacement was DOA! I called them again to tell them about the DOA replacement, they 2day air another one over, with paying Fedex to pick up the old one. I receive the replacement, but it's missing a ramsink! I call them again, asking them to send me a ramsink, they agreed. Two days later, I get a brand new geforce3 at my door 🙂
So I ended up with two cards, since they didn't take my old one.
So all in all, I had a pleasantly good experience 😀
 
I had an old powerpack GF3 and it always acted flaky but was manageable. One day i had enough of its "quirks" and I e-mailed Gainward for support for the card (still under warrentee I might add) The GF4 just came out and youknow what those clowns told me? They said the card is "discontinued" and they will not be supporting it anymore. Well F-That, I didnt want to deal with the joys of RMA and what not , that was about it.
 
Originally posted by: Schadenfroh
did you overclock it any?
Click to expand...


Nope, not at all. I just wanted it for the dual DVI more than anything - it was the cheapest way to get Dual DVI two years ago.
 
Originally posted by: Slappy00
he GF4 just came out and youknow what those clowns told me? They said the card is "discontinued" and they will not be supporting it anymore. Well F-That, I didnt want to deal with the joys of RMA and what not , that was about it.
Click to expand...

Let me get this straight - under warranty, but they wouldn't fix it? Huh? Or they wouldn't give you tech support?


 
Originally posted by: virtualgames0
hey sent me a replacement, but the replacement was DOA! I called them again to tell them about the DOA replacement, they 2day air another one over, with paying Fedex to pick up the old one. I receive the replacement, but it's missing a ramsink! I call them again, asking them to send me a ramsink, they agreed. Two days later, I get a brand new geforce3 at my door 🙂
So all in all, I had a pleasantly good experience 😀
Click to expand...

Um, it took them three tries to get you working hardware under warranty? And that's a good experience?

Might have to convince the gf that it's time for a new video card 🙂
 
Originally posted by: hirschma
Originally posted by: Slappy00
he GF4 just came out and youknow what those clowns told me? They said the card is "discontinued" and they will not be supporting it anymore. Well F-That, I didnt want to deal with the joys of RMA and what not , that was about it.
Click to expand...

Let me get this straight - under warranty, but they wouldn't fix it? Huh? Or they wouldn't give you tech support?
Click to expand...


yup they told me the card (3 year warrantee) was "discontinued" and they are "no longer supporting it" he gave me some of their drivers that wer laughably old and a bios that shiped with the card and that was my "support". you see they told me it was a software problem, I was being honest instead of just setting the damn thing on fire and telling them it spontaniously combusted in my comp. They insisted that it was something with direct x i should call microsoft balh blah blah. I like "this is a hardware/bios/some thing" problem with your card not my computer, I want it fixed. Tehy are like "we released a stable set of drivers on our website, since this card is discontiuned (i forget verbatim what they said ) we no longer support it.

I had it, went and bought a new card (9700pro as soon as it was released)

funny thing is now that im back and bought a 6800GT GC from them... oh well :/
 
Well, Gainward has had my card for week, but they haven't acknowledged that fact, NOR have they responded to any emails sent.

Of course, I have a tracking number showing their acceptance of my card, no problems there.

Anyone have a suggestion about how to proceed?

Jonathan
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top