Ordered several fans, received prompt email stating the 80mm's I wanted were out of stock(web site glitch allowed me to order them) so I cancelled the order--no problems/hassles.
Checked back later that week and the fans(tailed and untailed) were in stock,. Ordered the fans again, payed with PayPal, everything arrived in good shape(wrapped in bubble wrap).
I would order from Joe again without hesitation.