Anyone know how to RMA a microsoft mouse?

[Wah]

i bought it in december and the button is already fsucked up. i think MS hardware has a 5 yr warranty.

 

[Buddha Bart]

Step 1.) Sight a flying pig
Step 2.) Catch a unicorn

after that, getting someone on the phone and willing to take it back should be easy.



bart

 

[HepDude]

Buddha Bart is 100% wrong .

My Intellimouse Explorer developed problems (in the little circuit board no doubt). I called the phone number for technical support in the booklet that comes with it (you can undoubtedly find this on the web site if you've lost the booklet).

The telephone reps were very nice. They did ask a billion questions and you go through a billion voice mail menus where they ask for all the numbers in tiny print on the bottom of the mouse and so on.

But, the end result was that they shipped me a new mouse, using express delivery (although it was out of stock when I called since the Explorers are very popular). Total cost to me was zero. And, I did not have to plead or twist their arm or anything.

THEN, someone from MS called to ask how my technical support experience was, and how it could be made better.

Overall, the support was far better than most tech support experiences, and better than MS software support.

 

[RoninBlackSoul]

Thats good news. After I accidently dropped my intellimouse, the freaking thing sometimes locks up and have erractic movements. Will be calling them for a new one.

 

[Burn]

Hmmm, you dropped it and now you want a new one? lol

 

[Lore]

Who pays for shipping on the way back to MS?

 

[Crypticburn]

if I dropped mine.... I would want a new one too

 

[dszd0g]

If you drop it it is your own darn fault. Although I'm sure you realize that, you just don't want to have to pay for a new one.

 

[mpitts]

If you drop it and TELL Microsoft you dropped it, it is your fault. If you call them and say that it has stopped working properly (and not elaborating on the subject), then Microsoft is at fault.

Call me devious or a liar or what have you..

 

[HepDude]

<< Who pays for shipping on the way back to MS? >>

Oddly enough, they did not ask me to send it back at all.

 

[Lore]

I guess M$ figures they would be more cost effective without the extra processing fees associated with returns of defective equipment.

 

[Sillyputty]

Yah, Lore is correct. The total cost of manufacturing the Intellimouse Explorer might be as high as a little over a dollar and a quarter. Paying to have the old unit shipped back would be a waste of time, not to mention disposal costs, etc.

 

[hans007]

you can use their online interactive support thing if you dont want to do it on the phone. thats what i did when te hub on my ms natural pro stopped working

 

[JimMc]

Buy a new one from a retailer that has screwed you around in the past, take it home, put your broken one in the packaging and return it for a refund because you don't like it, it's broken, whatever.

They will get stuck doing the paperwork shipping it back to MS, you will have a measure of revenge, and MS will end up replacing the mouse which is what they would have done under an RMA anyway. Everyone is happy except the retailer, but he deserves it for having jerked your chain before. If there is no retailer that deserves your wrath, have fun with the MS phone menus...