Anyone know how much an warranty administrator at a dealership makes?

[gotsmack]

Interviewed as a warranty administrator today at a jaguar/volvo dealership owned by a pretty big auto group. He asked how much I was looking to get and I told him I wanted to discuss work before we discussed pay and then he forgot. So I have 2 weeks to figure out how much to ask for.

I did some looking around but numbers are hard to find. Salary.com was no help but a search on job boards turned up a hit for warranty administrator for heavy machinery pays $35k-$40k and the want 2+ years of experience. but only require a hs diploma or GED.

I have no work experience and a masters in a related field. The guy I interviewed with said that it didn;t really matter that I didn't have exp. and he said that it was rare to even have someone college educated.

So does anyone know the salary range for a warranty admin at a car dealership?

thanks in advance

 

Probably about as much as a manager makes. I don't know if I'd want that job though...having to deal with people who obviously fvcked up but want their mistakes covered by warranty.

"But I read somewhere that 30,000 miles between oil changes is just fine!!"

EDIT: you have a MASTERS DEGREE and you're applying to work at a car dealership? The only reason someone with an MA or an MS should be working at a dealership is if they OWN it.

 

[ironcrotch]

"WHAT DO U MEAN YOU'RE NOT COVERING IT, DON'T YOU STAND BEHIND YOUR PRODUCT" :|

 

[Nebor]

Originally posted by: ironcrotch
"WHAT DO U MEAN YOU'RE NOT COVERING IT, DON'T YOU STAND BEHIND YOUR PRODUCT" :|

That job would basically require a trap door in the office. How much are they getting for bottomless pits these days anyway?

 

[gotsmack]

its really hard to get jobs when you go to school for 7 years and have no experiece. I got turned down twice by pearson education and once by AIG because I was overqualified and I turned down a spot with a chemical reseller company as a sales rep/prod dev because I didn;t believe that the business they had was sustainable even thought they had been in business for 20+ years.

The auto group that owns the dealership is huge and they are nice to their employees my friend is a mechanic there said I could move up quickly if I put in the effort.

I don't deal with customers. I just have to call up the manufacturer for reimbursement for warranty work.

 

[CFster]

I've been in the wholesale auto industry for 20 years. If one things certain, it's that dealerships go through people like water. Don't expect to retire from there. Either you get pissed and leave, or you get laid off or the store goes under. This applies to everybody, from the general manager, sales people, admistrators, service managers, service writers, mechanics, parts counter guys etc...

There are exceptions, but they are far from the norm.

Anyway, I haven't run across a "warranty administrator" yet. Usually that call is left up to the service manager, or a regional service rep that comes in and makes the decision. That person would need to have some technical skills, to make an educated determination. It just seems as thought there wouldn't be the need for a full time position at one dealership. I mean, most warranty jobs are clear cut.

Or is your position just paperwork?

 

[gotsmack]

the job is just paperwork. I sit in an office by myself after I learn how to do the job and then fix errors entered into the computer because there are different codes for different car brands for the same work and a job can have 2 different codes but the computer will only take 1 code (the example I was given was replacing a speaker VS installing a speaker, the computer system will not accept installing a speaker if the car already has one even thought both jobs pay the same and it is the same to the mechanic). I would then also contact the manufacturer for any additional money needed for warranty work. There will be no contact with the customer.

They used to have a person doing that but he left and now the GM is taking over the job. they are 60 days behind schedule and the average is something like 30. I read an online account about a guy complaining about the new management. and he said he thought he was pretty good at his job since he got it down to 15 days.



I'm not worried about the dealership going under, the parent company owns something like 40 dealerships in the US and my friend says they also own super markets and other stores too. Also the GM and regional manager moved up from service writing jobs.

 

[gotsmack]

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