There is a reseller in my town that sells these cards. The employees are pretty cool and could give you some kind of answer like a phone number for Gainward or how to get an RMA. You dodn't have to tell them if you bought the card or nor. The phone number to them is (734) 677-6868. I'm sure the long distance call will probably last 1 or 2 minuts which isn't too bad. Hope this helps.