Anyone know any services that can do a Reverse Webex

[Kelemvor]

So our company uses some ancient software from Webex to perform training for end users. The training we do is more like walking the users through our software so they get a feel for how it works. It's not something where we just show them slides and examples. They actually do the work.

In order to have everyone training in the same environment we have 12 internal virtual machines setup with a basic Windows load and some special webex software installed on them. The attendees log into a webex session (from external to our company) which then can link them to the 12 VMs. Each person logs onto one of the VMs and then from there they go through the training exercises.

The trainers on our side can access the VMs through our remote desktop tools to monitor what each person is doing and help them if they get stuck.

We're looking for some alternatives to the way we're doing it now since our current method isn't fully supported any longer as it's so old.

It is not a requirement that they use our VMs. Each user could connect to a central system that would allow our trainers to see their computers and they could just use their own browsers. However, us being able to see what the users are doing, one way or another, is a requirement.

Does anyone know anything that can do this? If I'm not explaining it well, let me know. It would basically be a mass screen sharing in reverse of how it normally works. Instead of the trainer sharing their screen to 12 users, the 12 users would each share their screens with the trainer. We have 2 giant monitors that they just put 6 windows on each so they can be viewing all 12 at once.

Hope that makes sense.

Thanks!!

 

[NikolaeVarius]

Chrome remote desktop?

Each user has a local copy of Chrome setup for remote desktop and the trainer would remote desktop to each session.

 

[Zstream]

Teamviewer?

 

[webdave]

LogMeIn Rescue
https://secure.logmeinrescue.com/

 

[Kelemvor]

Chrome remote desktop?

Each user has a local copy of Chrome setup for remote desktop and the trainer would remote desktop to each session.

We'd prefer something that wasn't browser specific

Teamviewer?

So each person would have to run Teamviewer and give their code to the trainer? The trainer would then have to open up Teamview 12 times? Can you do that? I've never used Teamviewer for anything other than a 1 to 1.

LogMeIn Rescue
https://secure.logmeinrescue.com/

Don't know anything about LMI Rescue but I'll take a look.

 

[EPCrew]

bomgar?

 

[NikolaeVarius]

Also you could try this out

https://www.google.com/work/apps/business/products/hangouts/

 

[Kelemvor]

So pretty much all of these are things where the trainer would be establishing 12 separate remote control sessions, which might be an option. Our current system just has each user connect to a central "meeting" and then establishes the remote sessions from there which integrates things a bit better. Any systems that can do that?

Might be a special use case but we're just investigating and don't really know what options might be out there.

 

[Zee]

facetime?

 

[webdave]

Don't know anything about LMI Rescue but I'll take a look.

User goes to logmein123.com and enters in a code provided by your support team. The connection is established and the support person can see and control the user's system.

 

[matricks]

So each person would have to run Teamviewer and give their code to the trainer? The trainer would then have to open up Teamview 12 times? Can you do that? I've never used Teamviewer for anything other than a 1 to 1.

You are in control of the computers, so you could install Teamviewer on them and link them to a Teamviewer account of a trainer and have it autostart. The trainer logs into his Teamviewer account on his computer, and can open a session to each computer without interaction from the end users. If running Teamviewer all the time is undesirable, just do the same without autostart, and ask the users to start the Teamviewer program when they log in. The trainer can do the rest.

It does require opening up twelve individual sessions. I've run three simultaneous sessions on a free license (haven't tried opening more), I don't think there would be a restriction on paid licenses.

This sounds like a use case covered by most "classroom management" solutions, you could look for those. One of my schools used NetOp School years ago, it could do what you want (I don't know if you could bring up all the screens at the same time). It has since been replaced by Vision Pro. There is also iTALC, which appears to do what you want. I have never used it, but it's free software, so no license headache to try it out, at least.

 

[xSauronx]

does your company not just want to pay to update webex? i know an IT trainer who does virtual classrooms and all they use is webex and VMs and they are happy with it.

is there a budget?
are you ever on a LAN/domain for these training events or working remotely? or is this all remote support/training?
when you train, are you training users from the same company at once, or many people from many places/environments?

 

[Kelemvor]

does your company not just want to pay to update webex? i know an IT trainer who does virtual classrooms and all they use is webex and VMs and they are happy with it.

The thing we use from webex is old and they haven't told us that they have a newer version.

is there a budget?

Our company wide contract with Webex is coming up so we don't know if we'll be staying or going or what the budget might be.

are you ever on a LAN/domain for these training events or working remotely? or is this all remote support/training?

These are always done with our trainer in house and the end users at their home or work PCs somewhere else.

when you train, are you training users from the same company at once, or many people from many places/environments?

Generally random people who all over the place.

If you know what Webex calls the system that your friend uses, I'd be interested in learning. The thing we use is ancient and when we call for support they don't usually have any idea what we're talking about.

Thanks.