Anyone know about this company's extended warranty services?

Pacfanweb

Lifer
Jan 2, 2000
13,155
59
91
First Extended is indeed a legit company.

Their service is about like any other aftermarket warranty company....not great.

Many dealers won't accept or deal with them. Best bet is to find a dealership that sells First Extended and get it serviced there. (if they happen to service your brand of car)

As a result of them arguing and trying not to pay every little thing, many dealers won't accept them (as I mentioned) and will make you front the cost and collect from them yourself....which isn't easy, either.

The dealership I worked at tried to do customers a favor and deal with them many times, and never once did the customer not have to pay more than their deductible. And this wasn't because we were charging too much or anything like that....they would agree on a price, then when they called with a C.C.# it would be for a lower amount.
Or they'd pay for the tranny overhaul, but not the fluid. (WTF? Like you won't need fluid?)
They'd argue labor times, even though we were quoting right out of the book that all shops use.
A covered part would fail and take out a non-covered part...and they wouldn't cover it, even though it was perfectly fine until the covered part failed. (factory warranties do cover anything damaged by a covered component)
And on and on.

Once or twice I had a decent time with their adjuster on the phone, but that was the exception, not the rule.

We finally stopped accepting them...wasn't worth the hassle. They make it sound like they're the best thing since sliced bread, though.

Still not as bad as the world's worst extended warranty....Wynn's Extended. They are the ultimate in suck.
 

FearoftheNight

Diamond Member
Feb 19, 2003
5,101
0
71
Hmm..that's good to know. Thanks for your response Pac. The seller is trying to sell his car to me for more due to that warranty. From thier BBB report seemed they had pretty bad service. In this case if I find a dealer that sells them in this area should I expect anything at all from them?
 

Pacfanweb

Lifer
Jan 2, 2000
13,155
59
91
Finding a dealer that takes the warranty will help...somewhat. That will reduce your out-of-pocket. And I can guarantee that if you have any medium-to-major-sized repair, you'll pay more than the deductible...or you'll pay something even if there's no deductible.

That's just the way they work. That being said, a dealer or shop that accepts them will already know some of the things they argue about, and may even have a special parts pricing deal with them.

I guess it depends on how much more the person wants for the car because of the warranty. You have to look at how much of the warranty is left, how much it cost in the first place, and then basically pro-rate the price.
Unless the person got totally ripped off, their best warranty should have been around 1200-1500 bucks...that's top dollar.
So if it's a 6yr/75,000 mile warranty, and the car is 3 years old with 40k on it, then you effectively have 3 years and 35k miles left...so I'd pay quite a bit less than 1/2 price for it.
Keep in mind that these warranties' time limits generally start from the in-service date of the vehicle...when the vehicle was first bought new.
So you don't get an additional 5-6 years AFTER the factory warranty expires. They run concurrently, and when the factory warranty expires (usually 3/36) the ESP kicks in.
So a 6/60 warranty is really, in effect, 3/30. Or 3/24, since most warranties expire at 36k.

Also, look at the factory warranties...some cars have powertrain-only warranties that go to a pretty high mileage.

If this person bought the car used and purchased the warranty then, it might not date back to the in-service date...it might just be a flat 2-3 years, xxx-miles deal. In that case, you'd still want to pro-rate it based on how much time/mileage is left.
 

Pacfanweb

Lifer
Jan 2, 2000
13,155
59
91
A Maxima? When is the warranty expiration....date/miles?

You should be able to figure out how much the car itself is worth easily. Adding on for the warranty is what's left. You need to know how much warranty is left first.