The thing that always amazes me most is that you hear of all the alleged efficiency in US corporations and when you actually work for one, the amount of red tape, inefficiencies, and overall stupidity is mind-boggling. Companies push garbage like ServiceNow on its workforce, force people to take hours and hours of mindless HR training which they've taken every single year, and the red tape involved in even getting simple stuff accomplished is unbelievable:
1. At one company I worked for many years ago, my manager came to me and said "I want you to find training on product X and send me the information." Now, product X was some obscure product which I couldn't possibly care less if I ever trained on it (in fact, I've never seen it again since that company), but I said "Ok, I'll get the info for you." So I dutifully searched the company's site, found a list of suggest courses, times/dates, costs, etc. and emailed him the list. He came out to me and said "Ok, now write a business justification for attending that training." Why would I write a business justification for a training I didn't care about, didn't request, and one MY MANAGER told me to find? Needless to say, I never wrote a single sentence to justify it.
2. At another company, I put in a change request to make some sort of environment change. Unfortunately, the time/date fell when I was on vacation and apparently in my rush to finish things before I left, I forgot to communicate to the vendor to perform the work. When I got back, the change was marked as failed. I called the change manager and said "Hey, here's what happened - can't we just reschedule?" NOPE! Not only that, but because it failed, they tried to make me fill out several forms, attend several meetings, and then go before a committee to explain it. I humored them until the last part - one of the IT Service Management simpletons came to me to discuss meeting with the committee and I blew up and told her I wasn't doing that and if it was necessary, she could talk through it with them as I'd wasted enough time on the stupidity. By the way, that same ITSM dufus is something who wanted me to explain what a backup and restore was.....
3. At the same company as #2, my team was going to be tasked with security patches for certain servers. I requested that we buy a utility to patch them for us instead of us manually patching like 40 servers. Anyway, the tool was $2500 and I thought it was a slam dunk deal. Nope! I literally had to fill out multiple justification forms and attend multiple "software committee" meetings to justify it. Obviously, I told them to go fuck themselves and the tool never got bought and I left the company not long after.
Now, I know I probably offended some IT Service Management and ServiceNow fans with my descriptions above. If those folks are offended, well, too bad - ServiceNow is garbage and ITSM is lethal to morale and operations if run by morons.