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anyone here work for tech support?

rhino56

rhino56

Platinum Member
[08:07] M37: i'm there
[08:07] ls1: now open up system devices
[08:08] M37: ok
[08:08] ls1: now maximize the screen so you can see it all
[08:08] M37: ok
[08:08] ls1: now press the print screen button
[08:09] ls1: now go to start programs acces/ paint
[08:09] M37: hold on, its not printing
[08:09] ls1: its not supposed to
[08:09] ls1: just follow the directions
[08:10] M37: ok, but it's asking me to install a printer
[08:10] M37: I cant get that far to print screen
[08:10] ls1: prt scrn
[08:10] ls1: button
[08:10] ls1: close the printer install box
[08:11] M37: i did
[08:11] M37: i dont see print screen
[08:11] ls1: what does the key say on it that you pressed?
[08:11] M37: a picture of a printer
[08:11] M37: in the tool bar
[08:12] ls1: look for a key that says prt scrn sys rq
[08:12] M37: ok
[08:12] ls1: did you press it?
[08:12] M37: cant find it
[08:13] ls1: http://www.ala.org/Images/AASL/techtips/fc-tip0101.jpg
[08:13] M37: in this same list?
[08:13] M37: gotcha
[08:14] M37: nothing happened
[08:14] ls1: follow directions
[08:14] ls1: only
[08:14] M37: ok
[08:14] ls1 now go to start programs acces/ paint
[08:15] M37: where is that
[08:15] ls1: start
[08:15] ls1: programs
[08:15] ls1: acceessories
[08:15] ls1: paint
[08:16] ls1: wtf man
[08:16] M37: hold on I just got a bunch of popups
[08:16] M37: i'm in paint
[08:16] ls1: press control V
[08:17] ls1: now on top right
[08:17] ls1: file save as
[08:17] ls1: type in file name anything
[08:17] ls1: save as a jpeg
[08:18] M37: hold on
[08:19] ls1: whats the hold on?
[08:19] M37: It was all stuck
[08:19] M37: I have to try again
[08:19] ls1: ok


omfg

 
😕
That's an average tech support call. If you think that's hard, wait until you get a granny who's hosed Windows.

Oh, and your instructions are not clear, at all. "file save as" to a noobie is meaningless. File menu -> Save As is far easier to understand.
 
I had one the other day that made me laugh...

The customer had just picked up a new external WD backup drive since one of their old USB buslink's had died. She called me and said...

"I plugged in the new drive, and turned it on...and it said something about found new hardware. I got scared and turned it off!"

:laugh: :laugh:

 
you didn't need to link the pciture of the keyboard... well, maybe.. but you failed at customer support when you didn't specify the key on the keyboard 😛 I remember one of my coworkers.. in order to find out what version of windows a student had, she goes "ok, what color is your start button?" I cracked up so much she put the phone on hold. anyway, the point is, you have to dumb it down so much for people it's ridiculous.

however, since I tend to be very good at this.. i'm still involved.. oi... having patience is my downfall 🙁
 
Originally posted by: Phil
😕
That's an average tech support call. If you think that's hard, wait until you get a granny who's hosed Windows.

Oh, and your instructions are not clear, at all. "file save as" to a noobie is meaningless. File menu -> Save As is far easier to understand.
Click to expand...

I do agree, but can understand the tech's frustration. That's why we use landesk remote control. 😀

 
Originally posted by: altonb1
Originally posted by: Phil
😕
That's an average tech support call. If you think that's hard, wait until you get a granny who's hosed Windows.

Oh, and your instructions are not clear, at all. "file save as" to a noobie is meaningless. File menu -> Save As is far easier to understand.
Click to expand...

I do agree, but can understand the tech's frustration. That's why we use landesk remote control. 😀
Click to expand...

A frustrated tech is a bad tech. I'm an RDP man myself, simply because I don't want them knowing what I'm up to because then they won't come back for repeat business 😉 😀

That said, the only problem I have is the people that are "too busy" or just too stubborn to learn.
 
I completely quit building systems for friends and family a few years ago. They are a nightmere. Going forward, I never admit to anyone I meet that I know anything about computers. I'm so glad to be out of that business! 🙂
 
Originally posted by: compuwiz1
I completely quit building systems for friends and family a few years ago. They are a nightmere. Going forward, I never admit to anyone I meet that I know anything about computers. I'm so glad to be out of that business! 🙂
Click to expand...

Me too, although I do a few upgrades on the side here and there. If the machine's in a bad way, I won't touch it; not worth my time and effort, plus the annoyance of having to extract large wodges of moolah from the customer when it takes an entire day to fix, and thus not getting any repeat business.

But building, no; not any more. Go to Dell, go to a retail store, I don't care. Just go away 🙂
 
I think what you should have done is.

YOu-Ok first click start
douche-Ok I click start
You-Restart computer
douche-ok
you-when bios screen goes away, click F8 furiousl
douche-what?
you-when the dell logo goes away, click F8
douche-Ok
douche-now there is a count down, what is going to happen!?!?!
you-now select command prompt only
douche-ok
douche-nothing happens
you-try agian
douche-ok
you-type in format c: /q
douche-ok
...
...
...
...
douche-what happen?
you-restart the computer
you=hangup.
End.
 
Yeah, computer dummies suck.

I slipped and mentioned to one of my family members that I had an extra Wireless router hanging around. Let me just clear every weekend for the entire summer doing tech support for them now. Stupid me.
 
Originally posted by: Philippine Mango
I think what you should have done is.

YOu-Ok first click start
douche-Ok I click start
You-Restart computer
douche-ok
you-when bios screen goes away, click F8 furiousl
douche-what?
you-when the dell logo goes away, click F8
douche-Ok
douche-now there is a count down, what is going to happen!?!?!
you-now select command prompt only
douche-ok
douche-nothing happens
you-try agian
douche-ok
you-type in format c: /q
douche-ok
...
...
...
...
douche-what happen?
you-restart the computer
you=hangup.
End.
Click to expand...

Just. Not. Funny.
 
thank god, no.

I pretty much do hardware work on servers... in 99% of cases, our support desk guys serve as a filter between the data center guys and our clients.
 
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