anyone here work for dell??

[malu]

i am starting sept 3 as a CSD Tech/Analyst. just wanted to know what i am getting myself into, i havent done phone support in nearly 5 years, but since economy is down kinda hard to find a job, so i took what i could. How is the work environment there? I am supposed to do Gold Que Support and was wondering if its pretty bad. any tips could be appreciated.. thanks

Jim

 

[amdskip]

not to my knowledge but someone could

 

[The Stigenator]

John used to work for Dell Tech Support but I think he got laid off.

Pm him, his user id is "JOHN"

edit: All of a sudden I am not sure if there is a person like that on this board.. I am having deja vu.

 

[malu]

thanks, damn that sucks to hear that, im kinda worried about that too

 

[Kelvrick]

I talk to corporate tech support all the time. All have been nice when they've taken my word that a peice of crap is broken and overnight me new parts already. I didn't like one time when a tech support guy kept making me do crap to convince himself that the damn integrated nic on the GX150 was busted since all network traffic was going at like 5bytes a second.

After a while, I got tired of doing the crap so I'd just say I did it and it didn't work. After like an hour and a half, he finally decided to send us a motherboard. Guy expected me to replace it! I called back the next day and told em to send a damn tech out to replace it.

Tips? Be nice to the customers. I'll wait on hold for like 5 minutes and I'll already be in a crappy mood.

<== replacement parts getting monkey dance