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Anyone here use chase online? Does Acrobat open upon login?

L

Lifted

Diamond Member
I have a user here that I recently gave a new laptop to with a fresh Win 7 install. When he logs into Chase Online, Acrobat opens, and an message box opens from IE saying the version of Acrobat will not work in the browser (IE8). Anyone else see this before?

I don't use Chase myself, and couldn't find anything in google. I added the site to the list of trusted sites but that didn't help. Any other ideas?
 
The last time I visited a page that opened Acrobat for no apparent reason, it was because the page was trying to exploit an Acrobat vulnerability with a poisoned PDF. So my first thought would be that the Chase login page is not legitimate.
 
Just out of curiosity, I logged in to my Chase credit card account that I never use. Acrobat does not launch unless I click on a statement to view it online. I tried it with both Firefox 3.6 and IE8 - the site works the same under both browsers.

Other than checking to see if he has the most recent version of Acrobat Reader installed, the only other thing I could think of is that maybe the site is trying to display his current statement if he is enrolled in paperless statements? The site does make use of Acrobat Reader for displaying statements and some notices, so it is possible it could be checking the installed version to see if it is compatible.

Other than that, I can't think of anything else to check - Aluvus may be on the right track here concerning an Acrobat exploit.
 
Steltek said:
Just out of curiosity, I logged in to my Chase credit card account that I never use. Acrobat does not launch unless I click on a statement to view it online.
Click to expand...

Ditto. The log-in transition does cause the Information Bar to appear saying that the previous page would like to run Apple QuickTime, if QT is installed. It's done that for a long time and I have no idea what they'd need to run QuickTime there for, unless it's to play a subliminal message :ninja:
 
Thanks for checking that out Steltek.

System is clean, so I'll try an Adobe Reader 9 uninstall & reinstall. Acrobat 8 is installed is well, and while it does have it's quirks with Windows 7, I've never had an issue on any other computer similar to this. I'll have to get into IE and see what's happening there. Unfortunately it only happens when he logs into the chase site, which makes it difficult to troubleshoot as I have to continually ask him to log in after making any changes. Might be easier to just open a chase account. 🙂
 
i've tried other pdf viewers, but in the end there are always issues with rendering, printing, security, etc. adobe reader might have it's own issues, but i've never had a user tell me they couldn't open/print a pdf when using adobe reader.
 
I have both Adobe Reader and Quicktime installed on my home machine. Chase does not cause any pdf to open or utilize quicktime (as far as I can tell) in both IE9 or Chrome.

Try using Chrome. If Chrome detects your machine is being re-routed to suspicious addresses, it will often display a warning.

A network segment at my work recently experienced this via an arp spoofing attack (injected by a 0-day exploit when someone surfed a site they shouldn't have). Those who were using IE8 did not receive a warning, whereas those using Chrome did.
 
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You might want to check his file associations to see if maybe he has a file type incorrectly assigned to open in Acrobat or Acrobat Reader.
 
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