Anyone have experience with Maxtor RMA?

[Jgtdragon]

This morning when I tried to boot up my Athlon system, there was a harddrive failure! #@#$%^&^@$^%#

My Maxtor 20g HDD has bite the dust. I still have 2 year left on my warrenty. Has anyone deal with Maxtor on RMA? I going to call them first thing tomorrow morning. I am hoping that they will let me drop by since I live near a Maxtor in Milpitas.

Any feed back is greatly appreciated.

 

[Lore]

Yeah, I did an advanced exchange with them for my roomie last year. No problems. This was over the web, though.

They will _not_ let you do willcall - they cite security issues, but I'm supposing they don't have the infrastructure to support people pouring in by the thousands to get their drives replaced.

 

[Jgtdragon]

Hmmm. I went to their website and got a number to call. Will call and ask. I expect them to issue me a RMA number. Await for them to ship me a drive, then I ship them back the bad drive.

 

[bulldawg]

They have a diagnostic program on their website. I believe it's called Powerdiag. ?? It will give an error code you need to get an RMA. I've had no problems with returns to Maxtor.

 

[Desmoquattro]

Called for an RMA about three weeks ago and was given one with no questions asked even though i did have the error code in hand from their diagnostic program. Sent the drive the next day and haven't received the replacement yet. Oh well, no biggie though since it was only a 6.4gb HD and it was time for an upgrade anyway. I would be ticked off if it was a newer drive and it's taking so damn long, but I guess since mine is so old that they probably don't make them anymore.

 

[dowxp]

unplugged my zip\mp3 hard drive to take it to a friends house for a little sharing. problem was that i unplugged it while it was on.

2 weeks later, its back at its ide- hot swapping job. =)
--

they are fast. 2 weeks, via airborne xpress.

 

[dingdongdingdong]

before you call maxtor make sure take you hardrive out cause they will asking you about serial number on that drive and some other number. well when technical asking about the drive all you have to say dead or can not fix it than asking for RMA (it take about 14day to return it back to you)

 

[dingdongdingdong]

before you call maxtor make sure take you hardrive out cause they will asking you about serial number on that drive and some other number. well when technical asking about the drive all you have to say dead or can not fix it than asking for RMA (it take about 14day to return it back to you)

 

[slpaulson]

I've done two advanced RMAs with them with no problems. I have to say they have top notch service. Too bad a certain other company will not do a similar advanced RMA.

I did mine over the internet with a form.

 

[Raincity]

I have RMA a couple this year no questions asked without having to run the Diag test. You will need to provide them a cc# if you want them to cross ship the drive.


Rain

 

[Jgtdragon]

Just called. Went smoothly. They gonna ship first, she said it takes 3-5 business day. I gave her my CC #. Lets see what happens.

 

[MuffD]

You should have a good experience. I have sent back two drives in the past 3 months and also with the advance RMA service with nothing but good things to say about them. The last time I sent out a 13 gig drive and I guess they didn't have any so they sent me back a 15 gigger instead.

For this reason, I will only buy Maxtor for my ide drives and still Seagate for my scsi!

 

[Diffusion]

I have never had problems with them, however, I am told that for very old drives under warranty, often times, they wont take them back. In particular, one 2gb version had very high failure rates, and they will claim that it was damaged in shipping, or it was a user error, stuff like that, no matter what.

 

[MrBond]

They usually ship Airborne Express, so make sure someone will be there to sign for it. And there is no better box to ship it back then the one your new one came in

 

[BrunoPuntzJones]

ive had nothing but good luck with them. have returned 3 drives all advanced replacements. get the drives the next day (it's shipped 2 day airborne but im so close i get them next day). awesome service, no excuses or bs to go through. these guys get a 10 in customer service.

 

[crypticlogin]

I RMAed two Maxtor drives in the past by calling them up. As the above posts say, have your serial number ready, but try to give a little more info than "dead." Being a CSR sucks when all the consumer says is "dead" to describe the problem.

And if you're lucky enough, they might upgrade your replacement drive to a larger capacity if they don't manufacture your current drive. I got a 5.7g out of a 1.2g.

 

[Pacinamac23]

I had to RMA my dead hard drive with them. Took a few weeks but I got a replacement and it worked well. No problems, great service.

 

[lenjack]

I got a 20.4G for a defective 13.6G.