Anyone have experience with Dell's RMA process

[mmntech]

I seem to be having a string of bad luck with glass IPS displays. Just bought a shiny new 27'' Dell screen last week and the entire left hand half has a horrible yellow tint to it. Had the same issue with the iPad 3 last year. I do creative work so I can't live with this, since it can't reproduce colour accurately no matter how much calibration you do to it.

So I sent an RMA request into Dell. Asked them to exchange it with the same model. Anybody have experience with their RMA process. Every time I have to return anything, I'm always get the sneaky feeling there's going to be an issue. Anyone had experience with their exchange process? Are they usually pretty good about it? What's the process involved? Their website sucks when it comes to providing this info.

 

[SKORPI0]

Had a HDD replaced on a laptop since it wouldn't boot to Windows. Getting BIOS was no problem. Had to tell "Indian" tech that I couldn't do a diagnostic drive test as he requested me to do, several times.... D:

Got a replacement in about 7 days. Had to do a fresh install. Glad that all important documents were saved somewhere else.

 

[Wyndru]

Had a HDD replaced on a laptop since it wouldn't boot to Windows. Getting BIOS was no problem. Had to tell "Indian" tech that I couldn't do a diagnostic drive test as he requested me to do, several times.... D:

I'm starting to have issues with this at Dell, HP and Lenovo. They really want the failure code, and it has to be a code from their proprietary diagnostic software too. Out of the 3 companies Lenovo was the only one to tell me how to obtain the ISO to burn to a CD to boot to and test the drive. Dell and HP wanted the code, but couldn't explain to me how to get it when the drive itself won't boot into the diagnostic partition.

 

[mmntech]

Already getting a bit of a run around. Been told to call the technical support department. All I want to do is exchange it, I don't need tech support.

 

[Tweak155]

I've never had problems with them. I'd call to return it because you can turn down tech support and they just process the return.

 

[dougp]

Already getting a bit of a run around. Been told to call the technical support department. All I want to do is exchange it, I don't need tech support.

Initiate a chat session or call, it's not hard. They'll probably ask you to verify the connection, try another cable and update video card drivers. I had to do this when I got my Dell monitor because a large cluster of pixels were out.

I work with Dell stuff every day, and when I need to do an RMA or repair, I just do a chat session in the background while I do my other stuff. It's relatively painless, particularly if you have ProSupport.