Anyone have e-mail for Amazon.com CEo Update amazon join dell other with Indian crap, who is going to DC to protest

[Wduaqnug]

Verizon outsourced their highest technical resolution team to Canada and they provided with great service, while Verizon cut costs it still remains good support

 

[dabuddha]

Wduaqnug: dude you're an idiot
You shouldn't be making remarks about other people's english when you have brilliant posts like this

 

[Anubis]

no i turned off e mails from amazon

 

[Wduaqnug]

Their english is perfect in e-mails but their lack of training and proper customer service is the problem. So shut up

 

[Wduaqnug]

#1 More companies will outsource their CS to this Indian company
#2 Indian company bosses will make killing profit and will hire more CS like crazy monkeys, will be less training, cheap salary
#3 people who work for call centers now in US, might be layed off since more companies will outsource to other countries

 

[dabuddha]

Originally posted by: Wduaqnug
#1 More companies will outsource their CS to this Indian company
#2 Indian company bosses will make killing profit and will hire more CS like crazy monkeys, will be less training, cheap salary
#3 people who work for call centers now in US, might be layed off since more companies will outsource to other countries

 

[Maverick]

everybody is outsourcing to India these days. Sorry to burst your bubble, but when the economy sucks and budgets are squeezed tight, the companies really have no other choice. Indians speak English well and are easy to understand compared to other Asians plus they work for dirt cheap. Why pay someone $15 an hour when you can pay someone else $5/hour for the same qualitiy of work? If your business was in jeopardy you would make the obvious decision to keep yourself afloat.

 

[rufruf44]

Originally posted by: dabuddha

Originally posted by: Wduaqnug
#1 More companies will outsource their CS to this Indian company
#2 Indian company bosses will make killing profit and will hire more CS like crazy monkeys, will be less training, cheap salary
#3 people who work for call centers now in US, might be layed off since more companies will outsource to other countries

#1 & 3 is valid, dunno about #2. Until reality hit the US IT professional, this practice will continue.

 

[911paramedic]

I just ordered a 14 pc. knife set (gold box deal, got it for $17.50 shipped) and it was really nice. It was missing one of the 6" utility knives however. I sent them an email and within a day they said the knife company was sending me the missing knife.

Good service for me, but I have no idea about the outsourcing you are talking about.

 

[Wduaqnug]

not 100% is being outsources so far 75%, you can tell by the name of the rep if your e-mail was outsourced, in past few month all of my issues been resolved via e-mail promptly but as soon indian outsourcing began, nightmare began. I am glad at least 3 call centers in US still open

 

[venk]

Why would any self-respecting company pay you that $15 when they can pay an Indian $5 for the same, if not better, service. It makes good business sense to me. If you don't like it, too bad.

 

[Nitemare]

And you are complaining?

I would rather have more phone reps with skills that most of the people I have spoke to on the phone for support. I'd rather take the chance that I can fix it than some 12/hour moron. who just got their MCP and are doing help desk for the first time, attempting to help me after a 30 minute wait.

I've never had any problems ordering from amazon or amazon.co.uk and nothing that an email could not fix from any other companies.

Sounds like you have issues with Indians though....

 

[athithi]

Originally posted by: venk
Why would any self-respecting company pay you that $15 when they can pay an Indian $5 for the same, if not better, service. It makes good business sense to me. If you don't like it, too bad.

Corp. India (& consumer India, naturally) has largely been unaware of the concept of CS until quite recently. Have you ever heard of a 1-800 number equivalent in India? It is funny that a market that has been unaware of CS as a practice is now providing it as a service There will be a ramp-up time and I don't for a minute doubt that CS from Indian Call Centers is sub-standard. Now, if this same CS were in some other sh!t-pot country from the same region, it would definitely be even worse - but that doesn't mean CS from India-based CC is comparable to CS from US-based CC.

Wduaqnug & axiom, the companies outsource CC so their products can be priced cheaper so more of us can buy more of these products. It is simple economics, not exploitation. Indian manpower is cheaper because the cost of living in India is much cheaper.

 

[KingNothing]

I posted a thread on this not too long ago, but it seems to have gone to thread heaven. Here's the short version (I bought a Dimension 8250):

I have the integrated sound enabled in the BIOS. If I go into Audio Properties and change the default playback device to SoundMax, the headphone jack works but my speakers do not. If I change the default audio device to my Philips sound card, the speakers work but the headphones do not. I don't have the box checked that says "Use only default devices". What I'm asking is if there's a way to get Windows to send sound to both SoundMax and my Philips card at the same time.

There's a way to get Windows to send sound to both SoundMax and my Philips card at the same time.

???? Yes, and what is that way?

There's a no way to get Windows to send sound to both SoundMax and my Philips card at the same time.

I gave up at that point.