anyone ever work for bank of america?
- Thread starter kritical
- Start date
I was a teller at another bank for 1.5 years. The teller position doesn't vary much between banks. I don't want to bust your bubble because you just got the job and you might be excited about it. But personally, I hated it.
The thing I hated most about it was the aggressive sales approach the tellers are required to have. Tellers must meet sales goals, meaning, they must open (or make a referral for a successful new account) a certain number of accounts a month. And if I remember correctly, savings accounts don't count. You must make successful referrals to open checking accounts, money market accounts, and various other products. I found it ridiculous to push all these accounts onto people who didn't need them. For example, banks have the same customers coming to the specific branch all the time. So if the same customers are returning to the same branch, how can you meet sales goals offering the same products to the same customers? The other thing I found ridiculous was that many people simply don't need the bank's products. I never found it comfortable to shove cds, and money market accounts down peoples throats who only had a few hundred dollars to their names.
The thing I hated most about it was the aggressive sales approach the tellers are required to have. Tellers must meet sales goals, meaning, they must open (or make a referral for a successful new account) a certain number of accounts a month. And if I remember correctly, savings accounts don't count. You must make successful referrals to open checking accounts, money market accounts, and various other products. I found it ridiculous to push all these accounts onto people who didn't need them. For example, banks have the same customers coming to the specific branch all the time. So if the same customers are returning to the same branch, how can you meet sales goals offering the same products to the same customers? The other thing I found ridiculous was that many people simply don't need the bank's products. I never found it comfortable to shove cds, and money market accounts down peoples throats who only had a few hundred dollars to their names.
That one referral is tough to make. Like I said, community banking is just that, where the community goes to a certain bank. New sales can't be generated from the same people day after day. It also starts to stress you out, because many people just don't perform well in sales and many just feel uncomfortable about it. I'm not sure what they taught you in training or what was explained to you, but in many cases including mine, I wasn't under the impression that it would be a sales type job.
Chaotic42
Lifer
- Jun 15, 2001
- 34,355
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I worked there for six months, but I worked in IT for a division that BoA recently picked up. I hated it. They wouldn't spend money on *anything*, even if it turned out that it would save them money in the long run. From what I've heard, the main company itself isn't as bad, but I got the heck out of there and I'm so happy.
almost all my friends worked there. They thought it was OK but lack of decent pay raises and retarded customers made them leave.
I worked as a teller for 6 months(not at BOFA, but the teller position is the same everywhere) about 10 years ago. It's p robably the worst job I have had and I worked at Burger King for 6 years!
I had to do 1 hour of telemarketing every day to make referral goal. The branch was in a Kmart so I had to cold sell products to customer coming into Kmart. As a chinese in subrub Detroit, they didn't take too kindly to me.
Bank Teller has to be the worst job in the world. Low pay,demanding goals, crazy customers and the risk of getting shot
I had to do 1 hour of telemarketing every day to make referral goal. The branch was in a Kmart so I had to cold sell products to customer coming into Kmart. As a chinese in subrub Detroit, they didn't take too kindly to me.
Bank Teller has to be the worst job in the world. Low pay,demanding goals, crazy customers and the risk of getting shot
^^^ That pretty much sums it up. I worked for BoA for a year. Your experience varies by location and manager. I worked in one of the busiest areas so referrals were easy, but the customers were nuts. My first manager was great and even though it was hectic we were rewarded for what we did and we were never stressed on referrals. A new manager came in and it was ruined. All he cared about was numbers, always making crazy demands. Sure we were top when it came to sales, but we suffered severely in customer service scores because all the tellers were stressed. Everyone requested transfers or left. That branch has no retention of tellers and they're understaffed all the time now.
Yup, I got a job at Wells Fargo my senior year of high school until the end of my first year of college. They push you pretty hard to sell worthless crap like savings, credit cards, money market, new checking, equity lines, etc. I was #2 in my area, yet I got paid no different than last place. I did, however, got paid an extra $400 a month for catching fraud (they paid $40+$40 for every DL+fraudulent document you confiscated).
well guys i have been working for the bank now since this thread and I must say...most of you were right...Worst job I have ever had. I get hassled everyday to meet ridiculous goals and we get threatened with our jobs if we dont meet them. We had this one girl who was supporting herself through college. Great person and really friendly with customers. She was such a pleasure to work with and everyone loved her...then the bank fired her because they felt she wasnt trying hard enough to refer. I dont think Im going to last much longer and I simply dont care with the horrible pay I am getting anyway.
Chaotic42
Lifer
- Jun 15, 2001
- 34,355
- 1,532
- 126
I worked in IT for BoA, and it's high stress. They're a real "bottom line" business. They talk a good game about wanting employee input and whatnot, but it didn't seem to work well. I worked in a division that had been bought by BoA about two years earlier, so that may have had a large effect on my experience.
It sucks that you don't really like your job. That's so important. Fortunately I now have a job that I love and I make enough money to live comfortably. :heart:
It sucks that you don't really like your job. That's so important. Fortunately I now have a job that I love and I make enough money to live comfortably. :heart:
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