Anyone ever try to get an RMA number from netgear?

[notfred]

My router took a sh!t on me this morning, the 802.11b jsut stopped working. I'm going to try and get them to send me a new one. Anyone ever go through this before, are they a pain in the ass, or helpful like MS?

 

[BrunoPuntzJones]

I don't do business with Netgear anymore, every since they outsourced their tech support to India or something. Can't understand a damn thing they say.

Good luck, I gave up.

 

[notfred]

Originally posted by: BrunoPuntzJones
I don't do business with Netgear anymore, every since they outsourced their tech support to India or something. Can't understand a damn thing they say.

Good luck, I gave up.

Dammit, ALL thier techs are like that? Fvck....

 

[nord1899]

Originally posted by: BrunoPuntzJones
I don't do business with Netgear anymore, every since they outsourced their tech support to India or something. Can't understand a damn thing they say.

Good luck, I gave up.

And how many companies have done this? Are you going to boycott all of them?

 

[ReiAyanami]

it was working fine the day before and now its not? are u sure its not ur isp?

 

[notfred]

Originally posted by: ReiAyanami
it was working fine the day before and now its not? are u sure its not ur isp?

It's a 4 port 10/100 router w/ built in wifi. the 10/100 works fine, but I get no signal over wifi.

btw, FVCK NETGEAR. Wan't me to pay them $39.99 (not "thirty nine ninety nine", but "thirty nine point nine nine dollars") so that they can tell me it's broken and give me an RMA number.

What company makes a similar product, and has tech support in the USA?

 

[fatbaby]

Originally posted by: notfred

Originally posted by: ReiAyanami
it was working fine the day before and now its not? are u sure its not ur isp?

It's a 4 port 10/100 router w/ built in wifi. the 10/100 works fine, but I get no signal over wifi.

btw, FVCK NETGEAR. Wan't me to pay them $39.99 (not "thirty nine ninety nine", but "thirty nine point nine nine dollars") so that they can tell me it's broken and give me an RMA number.

What company makes a similar product, and has tech support in the USA?

Cisco?

 

[Tripleshot]

I have one of those routers. In fact, all my network stuff is netgear. Have you thought to take it back where you bought it? Maybe that will get you better response.

BTW, I heard for years ABIT was bad, until I RMA'd a mobo to them. They only charge if the problem was not their fault. Perhaps netgear does the same, and re imburses you if it is their failure.

You would be amazed at how maney bogus RMA's are out there because of user error, or thatcould easlly be fixed by checking the knowledge base or updating the firmware or something, much cheaper for everyone than the RMA process.

 

[notfred]

Originally posted by: Tripleshot
I have one of those routers. In fact, all my network stuff is netgear. Have you thought to take it back where you bought it? Maybe that will get you better response.

BTW, I heard for years ABIT was bad, until I RMA'd a mobo to them. They only charge if the problem was not their fault. Perhaps netgear does the same, and re imburses you if it is their failure.

You would be amazed at how maney bogus RMA's are out there because of user error, or thatcould easlly be fixed by checking the knowledge base or updating the firmware or something, much cheaper for everyone than the RMA process.

It jsut stopped working, this mornoing, and it's only about 4 months old. I can barely understand the techs, they jsut read off the screen, and they want to charge for pay support before they'll consider giving me an RMA #. To hell with them.

 

[Wduaqnug]

no one listened to me when I complained about Dell and Amazon outsourcing now everyone joining Indian cut costs but it hurts consumers the most. Boycott! join me in DC

 

[Tripleshot]

Originally posted by: notfred

Originally posted by: Tripleshot
I have one of those routers. In fact, all my network stuff is netgear. Have you thought to take it back where you bought it? Maybe that will get you better response.

BTW, I heard for years ABIT was bad, until I RMA'd a mobo to them. They only charge if the problem was not their fault. Perhaps netgear does the same, and re imburses you if it is their failure.

You would be amazed at how maney bogus RMA's are out there because of user error, or thatcould easlly be fixed by checking the knowledge base or updating the firmware or something, much cheaper for everyone than the RMA process.

It jsut stopped working, this mornoing, and it's only about 4 months old. I can barely understand the techs, they jsut read off the screen, and they want to charge for pay support before they'll consider giving me an RMA #. To hell with them.

Did you try resetting the router? Sometimes they just get full up on DNS crap and lock up. j/k

I have had that happen and resetting to factory defaults has restored them. Just a thought, since you didn't seem to want my first suggestion.

 

[notfred]

Originally posted by: Tripleshot

Originally posted by: notfred

Originally posted by: Tripleshot
I have one of those routers. In fact, all my network stuff is netgear. Have you thought to take it back where you bought it? Maybe that will get you better response.

BTW, I heard for years ABIT was bad, until I RMA'd a mobo to them. They only charge if the problem was not their fault. Perhaps netgear does the same, and re imburses you if it is their failure.

You would be amazed at how maney bogus RMA's are out there because of user error, or thatcould easlly be fixed by checking the knowledge base or updating the firmware or something, much cheaper for everyone than the RMA process.

It jsut stopped working, this mornoing, and it's only about 4 months old. I can barely understand the techs, they jsut read off the screen, and they want to charge for pay support before they'll consider giving me an RMA #. To hell with them.

Did you try resetting the router? Sometimes they just get full up on DNS crap and lock up. j/k

I have had that happen and resetting to factory defaults has restored them. Just a thought, since you didn't seem to want my first suggestion.

Yes, I've gone through everything that tech support tells you... twice.