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Bugcheck 0x000000FE Under Stress with USB 2.0 Hard Disks
View products that this article applies to.
This article was previously published under Q331988
SYMPTOMSWhen a computer that is running Windows XP is accessing USB 2.0 hard disks under heavy stress conditions, you may receive a bugcheck 0xFE message similar to the following:
BUGCODE_USB_DRIVER (fe)
In a USB Driver bugcheck, the first parameter is a USB bugcheck code that has the following arguments:
Argument 1: 00000002, BAD_URB. The USB client driver has submitted a USB Request Block (URB) that is still attached to another Input/Output (I/O) request packet (IRP) that is still pending in the USB driver.
Argument 2: 8162ea78, Address of the pending IRP.
Argument 3: 81707950, Address of the IRP that is passed in.
Argument 4: 8156db7c, Address of the URB that caused the error.
CAUSEThis behavior occurs because in the NT Kernel two threads try to start an I/O operation on the same packet.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
The information in this article applies to:
Microsoft Windows XP Professional SP1
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition SP1
Microsoft Windows XP Home Edition
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