- Jul 19, 2001
- 38,572
- 2
- 91
I called up the IRS the other day to complain about CircuitCity and their sheer incompetence in getting me my W2 form.
Now the story...
I quit working CircuitCity last July because my work scheduele was impeding on my school work and that just wasn't working for me.
Nevertheless, in September, i moved across town and called up the CC employee services line to get my address changed so i wouldnt have any problem come Feb 1st.
Keep in mind, the entire CircuitCity employee services line is in India now and each and every call i make to them, requires a 20-40 minute hold time before anyone picks up...
Feb 1st rolls around, no W2. So i call CC employee hotline to double check. Of course not, they never processed the change and the lady on the phone tells me i have to fill out a form and fax it back to them. I get the form via email that afternoon and fax it right over... I get a voicemail two days later that they recieved the form and will process and mail my W2 right away.
Around two weeks pass, no W2. I call again and amazinly enough, no request for a W2 reprint exists in their system. The guy tells me i have to fill out the form again and fax it over. So reluctantly, i do it again.
Two weeks later (this past Friday), still no W2 has arrived. I call again, WHATTA SHOCK no W2 request is in their system. I stay on the phone with this fellow for 10 minutes while he tries to figure out what is going wrong. He then proceeds to tell me that they sent my Original one (the one that should have arrived before Feb 1st) to the completely wrong address, not even my OLD address (which would have forwarded here had they gotten my old address correct) and haven't sent anything since... Mind you, i have now wasted approximately 4-5 hours on hold with CircuitCity's employee helpline over the course of this ordeal and can't take it anymore.
I called up the IRS and they are sending me an information packet on how to proceed in filing my taxes w/o my W2 and filing a complaint against CircuitCity.
Anyone ever dealt with something like this before?
Now the story...
I quit working CircuitCity last July because my work scheduele was impeding on my school work and that just wasn't working for me.
Nevertheless, in September, i moved across town and called up the CC employee services line to get my address changed so i wouldnt have any problem come Feb 1st.
Keep in mind, the entire CircuitCity employee services line is in India now and each and every call i make to them, requires a 20-40 minute hold time before anyone picks up...
Feb 1st rolls around, no W2. So i call CC employee hotline to double check. Of course not, they never processed the change and the lady on the phone tells me i have to fill out a form and fax it back to them. I get the form via email that afternoon and fax it right over... I get a voicemail two days later that they recieved the form and will process and mail my W2 right away.
Around two weeks pass, no W2. I call again and amazinly enough, no request for a W2 reprint exists in their system. The guy tells me i have to fill out the form again and fax it over. So reluctantly, i do it again.
Two weeks later (this past Friday), still no W2 has arrived. I call again, WHATTA SHOCK no W2 request is in their system. I stay on the phone with this fellow for 10 minutes while he tries to figure out what is going wrong. He then proceeds to tell me that they sent my Original one (the one that should have arrived before Feb 1st) to the completely wrong address, not even my OLD address (which would have forwarded here had they gotten my old address correct) and haven't sent anything since... Mind you, i have now wasted approximately 4-5 hours on hold with CircuitCity's employee helpline over the course of this ordeal and can't take it anymore.
I called up the IRS and they are sending me an information packet on how to proceed in filing my taxes w/o my W2 and filing a complaint against CircuitCity.
Anyone ever dealt with something like this before?