No, it's not complete shit. For your company to offer funds at those expense levels they have to pay massive participant based record-keeping fees. That's fine, and it certainly is a best-case scenario for the plan participants, but not every company (or even state) can afford to do that.
Not sure, but it sounds like he doesn't have control over asset allocation.
Look at the fact sheets, they are not registered funds and therefore do not have NASDAQ ticker symbols. If you want an approximation of the fund strategy, you can look at the closest equivalent mutual fund offered by the investment management firm, (or firms in this case) but remember that these assets are not comingled with the mutual fund, they are managed in a separate sleeve.
The fact that there's little to no information about the funds, their "top 10 holdings"(I see a top 5 on some of them, and others show nothing) or it's performance and they're charging high expense ratios for that is what makes it crap. Like giving your money to a blind man who says "trust us" without showing anything.
A lot of the funds seem to give "benchmark" performance(meaning whatever they're comparing the funds with), but they don't give their own. What's the point of giving "benchmark" performance if there's nothing to compare it to? D:
Even most hedge funds which participate in much more types of investments this SMA does and even more gives out performance figures.
So the only thing he can do is set his meter to "aggressive" or "moderate", and they choose the percent allocation in each fund for him? If you need another reason why it's crap, there's another one.