Um, you are playing in a fantasy realm. Saying one man not doing something is like saying WITHOUT Edison we would not have lights (BTW, Edison kicks Jobs' arse, sorry. He kicks MOST arses!).
It may have taken longer, but saying that people would not have had smartphones is lending much to much credit on a single set of products.
BTW, I don't know where you are coming up with that MP3 crap, but other companies have been set up, CDDB for one, that allow 3rd party software to rip (EAC w/LAME codec being one of the best BTW) and put all the tags on. It has gotten easier, and the interface is something that Apple has always been one up on, but saomehow saying you had to rip one at a time, yadda yadda yadda is BS. I had an Archos player that did not require that LONG before the iPod was ever released.
AAMOF, the folder system was easier than the other crap.
As for full control, I agree that helps a lot, but it is the very thing that keeps most business and tech savvy users away. As soon as you know that you can get the same thing for 20% cheaper you start to question "why pay more for a one button mouse?"
But many do NOT question it, and the proprietary nature of the hardware is a concept not foreign to many (Sony's Memory Stick is a good example).
I think the main problem we have here is that most people have an all-or-none attitude when it comes to addressing many of the issues about design and Apple as a whole. I am not denying that many things were done, and in different venues, done right. But the problem is, especially in a product who was marketed and sold on emotion as much as actual product, it gets very difficult to rationally discuss it w/o people taking offense or attributing too much to something that WAS a true achievement, but was no telegraph.